Automatically assign tasks attached to a request to the technician.
Is it possible to automatically assign the tasks attached to a request by the task template to be automatically assigned to the technician who picks up or is assigned the request?
There's another thread in the forums asking for a "checklist" of jobs - this is a great idea, especially in things like new user creation to simplify things for the technician.
If you create a new user, a checklist for things like;
Create AD account
Check address info is correct
Set up desk phone
Setup voicemail
Get mobile phone
with a simple checkbox to signal it's done.
There's another thread in the forums asking for a "checklist" of jobs - this is a great idea, especially in things like new user creation to simplify things for the technician.
If you create a new user, a checklist for things like;
Create AD account
Check address info is correct
Set up desk phone
Setup voicemail
Get mobile phone
with a simple checkbox to signal it's done.