Cisco router add
When trying to add cisco router to routers, i dont know how to fill in the fields. When i access my router via telnet it asks me those only: Username: Password: then i do enable Password: What are the rest fields needed to be entered like prompt? etc. Please tell me what to enter to which field?
SQL 2008 R2 support
Hi, Can I create my OpManager (build 8721) database on a Clustered SQL 2008 R2 installed Windows 2008 R2? I have tryed this but OpManager failed to create it.
Firewall Exceptions needed for Currently Logged on User Tool
I'm trying to run the currently logged on user tool, nbut I'm seeing the following error when trying to connect to a number of PC's. I'm just wondering what exception needs to be added to the windows firewall for me to gather the correct data. Thanks
How secure is DE database ?
Hi, Just a quick question. How secure is the DE database and folders that holds all the configration files for devices ? Are all the configs stored on the DE server in txt files in clear text? Cheers, RH
Major Release
Is there any news on when version 8 will be released? This is still tentative end of Sept. Shame that this is taking so long considering it was due about 3 months ago! Don't get me wrong, I'm glad it isn't being rushed out with a bunch of bugs, it would just be nice to have the tentative date updated when it has been and gone...
NetFlow Plug-in 8500 Issue
I have installed a demo of the NetFlow plugin for Opmanager. I recieved the following error after starting the OpManager service after install. NetFlow Plug-In has not started because NetFlow Plug-In is not changed to secure mode. The Opmanager server is configured for SSL. Does anyone know how to fix this error? Thanks, Joe
Tasks acording to request selection fields
Hi, Let's take as an example a new employe request. The requester should fill in what the new guy needs. So, I can add fields in the template for it. Example: Email account; New Laptop; Active dir user; Application 1, Application 2; Application 3; And I can add tasks for this "sub requests": Email Account creation, active dir, etc.. If the requester only selects Aplication 1, I need to "enable" ONLY the coresponding task. If the requester selects all aplications, I need to enable all corresponding
Duplicate information in email
If I edit an Email Profile and add a $ variable to the message, the variable also shows up in the Alarm Details of the email. When I remove the variable, it is automatically removed from the Alarm Details. The result is that every email has a Message and Alarm Details section both of which contain the exact same data. Is there a way to prevent this behavior?
contracts managemet
please, could you tell me how can I manage the contracts information onmy helpdesk support.
Can't individually identify physical/logical disks inside VMs
Hello, I am running a bunch of Windows Server 2003 machines as virtuals in a VMWare ESX environment.... C, D, E drives etc are mounted using a fibre array within which there are predefined datastores....I'm able to see the % utilization based on the cumulative total of all hard disks on each server. This however doesn’t help me identify individual drives which may be close to full. I’m running the Premium version of OpManager Build 8721. Any help would be greatly appreciated…. Thank you!
Integration of Service Desk Plus MSP & Support Center Plus 7.6
We provide Call Center and NOC outsourced support services for our clients. We have a Call Center ticketing system for our Call Center and another ticketing system for our NOC. A lot of times the Call Center needs to escalate a ticket to our NOC, but it is impossible to do automatically since both systems are on different platforms. We want to integrate the two, but both are very limited in functionality and we currently researching alternatives. However, it seems that Service Desk Plus MSP is
Attach a request to a Software License
If we go to the Software Licenses we see Request Details. How can we attach a Request to this Software Licenses so we can see them here. ?
Login from own web page
I am trying to login to Manage Engine SDP from my own web page by posting the username and password using the method on the ME website. I am not able to and it is always telling me my username and password are wrong. Below is the code that I am using <form action="http://servicedesk/HomePage.do" method="post"> Username<input type="text field" name="username"/><br> Password<input type="password" name="password"/> <br><input type="submit" value="Go"/> </form> I guess I need to also include
How do I close a request via email in Service Desk Plus
We are in the process of evaluating Service Desk Plus (SDP) I've configured SDP to Send and Receive email. SDP is able to create and route new request via email. It will send an email to a tech when they have been assigned a request. I understand from the documentation that a Tech is supposed to be able to close a request via email. I've not been able to do that. I've included @SDP@ in the subject line and have tried @@Operation = CloseRequest@@ as well as @@Status = Closed@@ but the status remains
Free Edition - Message States that License Has Expired
We purchased the Full Version for 5,000 users. I would like to keep the Free Edition running in our test environment. I confirmed that the license has been converted to the Free Edition. It has the annoying message at the top that the license has expired. Is it possible to make this message go away?
closing tickets
Hi We have noticed that when closing tickets we need a process for users to approve the closure of the job. To acheive this at the moment we are emailing them manually via the ticket. A better way could be to have a button to 'approve close' were the job would be put in a ready to close state with, a email notification sent that the job is ready to close. The user then approves/denies the close request via a link in the email which possibly sends an email notification to close back to the technician
More flexibility when creating a Business View
When creating a business view, it would be nice if you could do the following: 1. Choose where the arrow heads sit on a link 2. Group select objects and set icons 3. Group select objects to move them around 4. Align objects on the grid 5. Choose where the text field would be displayed, 6. Have greater control over the link line thickness (even the thinest option clutters up the view) 7. Link an object to more than one port on a device ( for example: a loadbalancer with 4 ports may have
Support for MSSQL
Hello! Please help me. What versions of MSSQL does NetFlow Analyzer Professional Plus support? Only 2005 or not?
Requester list
Hello, In adminitration panel, we can import a requester list from a CSV. I would like to export my current requester list in order to modify and then import it again. I haven't seen the export function. It's possible to export the requester list. Version of my helpdesk : 7608 Regards Bastien Futhermore, did-you have the exact release date of version 8.0 servicedesk ?
Quicktime Player installation Issue
Hi , I install the Quicktime player application both EXE and MSI on the client computer via desktop central.I am able to install the application buts not open it.During open it tells like"c:programs filesQuicktimeQuicktimeplayer.exe This application has failed to start because the application configuration is incorrect.Reinstalling the application may fix this issue" .I refers the below lines for installing the MSI of Quick time player from your Desktop central Guide: 6.6 Installing QuickTime Player
Total time spent per technician for the day
Hi, We have started using SupportCenterPlus, and I miss one feature; During the day and at the end of the day I need to see a total of *all* my time spend for today. At the end of the week, I need to see a total of *all* my time spend for the week. At the end of the month, I need to see a total of *all* my time spend for the month. (per week, per day is preferable) *All* is requests resolved, on hold, closed, in short: All and every single time entry made by me no matter the status We are
OpManager 8721
I'm a little disappointed in not only this version of OpManager, but what appears to be the lack of support from your staff in getting all my issues addressed. Here is a list of items I'd like addressed: 8721 has a bug that shows multiple hosts that are not virtualized because they have multiple cores in their processors. This is a known bug, but I was given a "hotfix" that was supposed to have corrected this problem and it doesn't work. When virtual machines on my ESX servers are rebooted,
Can not update asset. Get message "Duplicate entry for
while updating asset I get following error "FAILURE :Database exception while updating the Workstation. : Duplicate entry for key Please report the problem to the system administrator, with the Error Code - 1,229,510,288,119." I have attached support logfile
Some stray entries found for this device
I am unable to add a device which were added before but due to some reason i removed and tried to readd but got this error: "Some stray entries found for this device" Please help.
incorrect traffic direction in IP group
let say 10.1.1.1 send traffic to 10.2.2.2 via interface A in and then interface B out. And assume the IP group's configuration is that IP:10.1.1.1 and Interface:A. The traffic flow is revered to show on the conversation tab of IP group like IN src 10.2.2.2 dst 10.1.1.1, OUT src 10.1.1.1 dst 10.2.2.2. Is it a bug?
License Question
Hi, We have a question about license pricing. For example, we have ten routers which have ten interfaces. Should we buy a license that includes 10 devices support, no matter how many interfaces we have right ? Regards. Akın Arcak
Report on "Alert Threshold"
I need to attach a Report with mail send on "Alert Threshold". Is this function included in Netflow Analyzer? Thk's
Migrate another server
I have Desktop Central 7 in server windows 2003. by problem with this server, i need migrate all desktop central to another server. I need help to migrate its.
Reply from email client
Right now, 4 techs get an email when someone submits a support ticket. We can reply directly to the email in Outlook, it logs our reply in the helpdesk but it never emails the requester our reply. (I have notify requester on update turned on). the requester never even gets the automated notification about their ticket being updated. Sometimes we are away from our workstations and reply via our blackberries, we would like the requester to get our reply. We are on SD6 / 6011 also, if the requester
Nested Requests
Hi, I'm a new user to ServiceDesk Plus, so correct me if I'm wrong, but there doesn't seem to be any way to nest requests / tickets. I'm surprised to find that this feature is missing, as it's been available in every other service management package I've used. I would have though that every environment has the potential for major issues or outages that can affect multiple users (e.g. network outages, server crashes, etc.) and this obviously generates large volumes of calls to the service desk.
AIX CLI partition monitoring
I discovered that the AIX CLI partitioning monitoring is reading the wrong field; it's looking at the %Iused field rather than the %Used field, see below. We had a disk fill up, but the %Iused field was still well below 80%, so we didn't catch it and the system crashed. Filesystem 1024-blocks Free %Used Iused %Iused Mounted on /dev/hd4 262144 85664 68% 5515 22% / /dev/hd2 4194304 856772 80% 63978 25% /usr I read in another post that you could
Can I customize/edit error messages?
I would like to know if I can alter the text displayed in an error page such as the one displayed in the attached picture. I of course do not have a problem with the fact that an error is displayed, as it makes sense based on which user was attempting the action to view a request. However, the grammar and punctuation used in this error message (and in many places in the software) does not quite meet the level of professionalism we and our customers expect to see. I appreciate the many ways I can
A question about Importing Requester Password via CSV when using LDAP Authentication
We are in the process of evaluating Service Desk Plus (SDP) Some of our LDAP fields do not seem to import automatically. For our organization we use 'Entity' in our LDAP directory where SDP would use Site, and we use 'Location' where SDP uses 'Department'. I've found that in the manual importation process I can map our Entity field to the Site field and I can map our 'Location' field to the 'Department' field. As long as FirstName, LastName, UserName, are the same then the 'Requester's' information
Enable a way to send notification from "resolution"
Please active a notification (email) to requester when a resolution is entered. Today just is possible if we activate (notification) for each change in the request (update) or using "Reply" but this not inform the work process.
Custom Views in Service Desk or only certain columns viewable
I am trying to make a kiosk machine that will display the "load" of the help desk here at my company. Is there a way to hide certain columns within Service Desk? I only need the following columns viewable: Ticket ID, Assigned To, Priority, and maybe Requester Name. This information will be displayed on a large monitor, viewable to our general employees. Or is there a better way to show the work load of the help desk using Service Desk? Thank you!
Asset Resource Type Question
Hello, I'm trying to import assets into SDP 7.6. The goal here is to get the assets broken up by "Product Type" which seems to be giving me much grief. However I seem to be having issues getting that to happen. For Product Type I map it to a column in my spreadsheet called "Product Type". Under that I just have each asset set as "Switches". I do the import, but that product type seems to have no effect. Everything else works as expected, serial numbers, asset tags, extra fields, etc. I have
Feature Request: Create new solution topic with new solution
When creating solutions for the first time often there is not a suitable topic setup. So instead of interrupting the flow of creating a solution I often create the solution under the wrong topic, then go and creat the new topic (That Add New Topic link is way to hard to see by the way), then go back and change the topic of the solution. Obviously this is far from ideal. If you could create a new topic as needed when you are creating the new solution that would be really helpful. Cheers
Is there a way to bypass login when clicking on the DetailsPageURL from ListMonitor REST API
Hi there. The ListMonitor REST API produces a DetailsPageURL. When I use that DetailsPageURL in my web app, it requires me to enter in the user name and password. Since I already have the API KEY, is there a way to just pass the API KEY in the DetailsPageURL so I don't need to authenticate? For example: http://app-windows:9090/AppManager/xml/ListMonitor?apikey=[APIKEY]&resourceID=[RESOURCEID]&DetailsPageURL
Connection to RPC server in the workstation failed.
When I scan a workstation which has the XP firewall switched on I receive the following error: Connection to RPC server in the workstation failed. Which port number do I need to add to the exceptions list on the XP firewall for this to work? Thanks byc
Firebox and Adobe reader updates
Hi, I manage the Desktop central with few clients.I am able to install windows related patches perfectly on the client computers.But the option for Firebox and Adobe reader drop down not comes down under the Patch Magm tab.SO i am not able updates adobe and Mozilla firebox applications to latest one. Could u please give any sugession regards this error. Regards moorthi
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