Hi,

 

I'm a new user to ServiceDesk Plus, so correct me if I'm wrong, but there doesn't seem to be any way to nest requests / tickets. I'm surprised to find that this feature is missing, as it's been available in every other service management package I've used.

 

I would have though that every environment has the potential for major issues or outages that can affect multiple users (e.g. network outages, server crashes, etc.) and this obviously generates large volumes of calls to the service desk.

 

In other packages I've always been able to create a master ticket describing the issue and then quick-add multiple sub-tickets for each call that comes in related to the same issue (just with a different requester name for each sub-ticket). Once the issue is resolved, you close the master ticket and all of the sub-tickets are automatically closed with it (and therefore each of the individual requesters are automatically notified).

 

Could this feature be added, as it seems to be a glaring omission. Or perhaps there is a different / better way of doing this already?