Multiple Outgoing Email Addresses
Hello SDP support,
I would like to be able to assign individual outgoing email addresses to each technician. for Example:
So when they send their responses from SDP they have a bit more personal character. The requestor will know who it is coming from before they open the email. Right now some of my requestors tend to ignore SDP emails and focus on personal replies only. So we revert to using email clients which complicates things.
I would also assign these as aliases to the primary
support@domain.com mailbox, so replies would route back to SDP. This would also facilitate requestors sending directly to individual technicians if needed.
Thank you