Changing status after requestor response
Hello! We have an issue with changing statuses after Requestor is adding reply. We have ticket in status Customer Action and awaitng actions from Requestor. When he adds Reply i would like to see status is changed to Open or In progress. How can I achieve it? I was trying to use Business Rules, but it seems not to work with Reply functionality (only when changing the incident itself). Best Regards John
Send notification when ticket is unassigned
Hi all, Is it possible to send a notification to a select technician when a ticket remains unassigned for a period of time? I have the rule setup to email a set of technicians when a new ticket is received / assigned, but they do not always pickup the
Technician last login in ADManager GUI portal
As an ADManager admin, where can I check a technician's last login into ADManager? If this feature isn't in the main ADManager GUI portal, please add it asap Thanks
Dynamic Group based upon Laptop Model?
I was trying to create a custom dynamic group that would contain all computers of a particular model. I am not seeing the ability to select a model though in the dynamic group creation functionality. Am I missing it or is there a different way to do this. The Use Case is to deploy a particular firmware update to all machines of a particular model. Thoughts appreciated.
Technician Login Report
Hi is it possible to run a report on which technician has logged into Service desk in a given week ? The report should be able to pull this data for the last 7 days or 10 days and must show the data broken down on a daily basis. Thanks
Logon events (possible more?) stops showing in web UI every night
We have a problem with the auditing of logon events stops displaying every night. it doesn't come back until I restart the service (ie. the events is monitored but not shown in the web UI). Anyone else had this problem? We tried applying the latest release
[New Release] ADManager Plus' latest build 7221 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7221. Enhancements: Two new Microsoft 365 reports have been introduced to give insights into last logon time of users and inactive users in your tenant.
AD Users integration on Windows server 2019
Can you help me please to solve this problem
Discover the New: Follow Our LinkedIn Page for Updates!!!
Hello Everyone, Our LinkedIn family is growing stronger every day. Join us and be a part of our vibrant community! Every day, we share captivating content, engaging infographics, and insightful posts – an experience you won't want to miss. Exciting news
Hard to see text in night mode
When editing scripts in Custom Functions or elsewhere, the comparison operators are a bit hard to see. See attached screenshot.
Central AE & Remote AE Configuration
Hi I'm new in AE & I installed Peta on Linux and everything is OK. Now I'm going to set one version as peta server and the other as peta remote. I checked the settings section and didn't find an option that was relevant. How should I do this? Can anyone
Unable to stop Sync between SDP and Analytics
Please can you assist, the sync between Analytics and SDP has been going on for a few days but the sync does not actually take place. I would like to force stop the sync and add the Analytics back.
ADSelfService Plus' build 6310 now released with issue fixes
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6310, with the following issue fixes: An issue in the login agent versions 5.10 or below which affected MFA has now been resolved. An issue in the Installed Machines Report,
Alerts for non-Auditing Workstations
Hi, We've been asked to put in a solution whereby alerts will be automatically generated to us when a device hasn't provided audit/security logs for a period of time. So far this is ok as we can install the AD Audit+ agent and it will tell us when a device
Request: Support for MSSQL Availability Groups
The currently available HA options for PMP are *odd* to say the least. In our environment we had to use Veeam replication with a local MSSQL installation to workaround the issues noted below. #ISSUES# Bidirectional SQL replication -Does not scale past
Patch logs does not contain what I expected
(Just trying to learn how to best troubleshoot.) I Create an automatic deployment of firefox and firefox x64 patches today. I only have one server with firefox, So I was a bit nervous to see UEMS noting all servers either "Patching Completed" or "Patches
Planned disaster recovery drill for Zoho Europe and Australia datacenters on 10th December 2023 and 17th December 2023
We have planned to conduct our yearly Disaster Recovery(DR) drill for Zoho EU(Europe) and AU(Australia) datacenters on 10th December 2023 and 17th December 2023 to ensure readiness in the event of a disaster. Below is the schedule for switch operation
SLA Escalation notification sent to respective groups
Dear Team, Currently we are sending the SLA escalation to leads and $ticket owner instead of leads can’t put groups using $ group_name that should sent respective assignment group. Incase if that ticket is not assigned to any group in that case, it should
ServiceDesk Plus Dashboard - Requests inflow by time - Showing 'Closed/Resolved' Requests in 'Backlog'
As I understand it from this post a few years ago, requests should only show in the Backlog status if they are 'NOT' in a closed status 'AND' have exceeded the SLA timeframe. Original post In build 14.3 Build 14303, my Dashboard report for 'Requests inflow
SDP 14.5 Build 14505 - Survey reports issue
Hello, We already have an extensive Survey configured with 11 questions, as you can see: But when we execute the report for the Survey, this looks at you can see: Then, this kind of report doesn't have any sense with the questions and answers that we
How to get all approved status of a work order from database via SQL script
How to get all approved status of a work order from database via SQL script
Does ServiceDesk Plus support preview of Excel files?
On an attached xlsx format Excel file we received the message "Preview not available" when clicking on the file as a technician. Does ServiceDesk Plus support the previewing of Excel files?
Update field from email received
Hi, We want to update a checkbox field on the template when an email has been appended onto a ticket from a specific email address with an email subject line that contains "Support Centre PM Escalations". I've had a look at Business Rules and Custom Triggers
Mobile app unable to copy text
Hello, we face an issue with the mobile app unable to copy text from conversations. Our team is using iOS 16 and 17 on the latest SDP mobile app. When trying to copy from the Conversation text field nothing is being copied. Please see the attached screenshot
UEMS using Win32_Product to scan for installed software?
I'm investigating an "issue" where Endpoint are reconfiguring software on a daily basis. It only happens on endpoint with the UEMS Agent installed. My theory here is that UEMS queries WMI: Win32_Product to find installed software. This is very bad practice,
[SOLVED] Service Request Approver has no access
I have a few forms that require approval from people throughout our departments. For these select people I will go to their User profile in ServiceDesk and make sure "Service Request Approver" is checked. In the past this was enough to allow the users to go to ServiceDesk and approve what was needed. We are currently on 11.0 Build 11007. When this problem started we were on 10.5 Build 10513. The only way for me to fix it now is to go to the users profile and allow them to see ALL request. But I did
SSO - How to logout?
I logged in using SSO and it worked. But I want to use SSO to logout, and after checking, it seems that Session Endpoint is not supported. I use the Revoke endpoint, but it automatically login after successfully revoke. May I ask how to correctly exit
On Form Submit Rule doesn't work if the request is submited by Maintenance Task
Hi Team, I'm configuring several templates which will be submitted on Maintenance Tasks. These templates have a rule on "On Form Submit" that fills date fields. The date fields are correctly filled if I submit any of them manually. The fields are kept
Result of creating an account via REST API.
The USER_EMAIL return result is incorrect. It's look like samaccountname @domainname not mail attribute.
How to Create a New Button on the Change Request form?
We are trying to implement the Risk Score on the Change Request form by following the below Article Link : Link : https://pitstop.manageengine.com/portal/en/community/topic/risk-and-impact-score-is-not-popping-out-after-adding-the-html-script-and-adding-the-java-script-in-formload-rule-in-uat-in-additional-field-risk-score
BCC - wie viele Empfänger?
Hallo wie viele Empfänger können im BCC-Feld eingetragen werden? Gibt es ein Limit? Version: 14.2 Build 14200 Danke!
Provide input to a Powershell script run from Custom Menu.
Hey guys. I want to start adding some scripts to the custom menu to help our service desk team but can't seem to work out how to provide input to a script. My simple one to start with will just have them provide SAMaccountName. As the script is run server side they can not use read-host so how can i provide a input box? I'm guessing that I need to use the 'Custom Html File' but as there is no template etc I have no idea how that should be written. I have the powershell script in \ServiceDesk\integration\custom_scripts
[Announcement] End of technical support for Analytics Plus builds 5200 and below
We hereby announce the end of support for Analytics Plus 5200 and below, effective from December 30, 2023. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
Google fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
How to change change field value?
I have a requirement to handle emails of no response Case1: when the notification was sent, and there's no reply within 3 days then close the ticket Case2: when the notification was sent, and the customer responded then abort time counting and back to
Question regarding updates that fail due to lack of disk space
In our current deployment, I have a user's machine which has two patches that have a Status of Failed and a Remark of "There is not enough space on the disk." All I want to know is if these will remain in this status and not be retried (requiring a manual
ADM user template
Hi, We want to enforce a field be lower case only, is this possible?
Show Image filed in Custome module record list
How to display images in the list of custom module records Similar to the image below
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