Old versions
How can i get a copy of the older versions of SD+. I want to install this on a test server to try some service packs out. Cheers Carl
Reset Logcollector
I am running Eventlog Analyer 9.0. I am directing both the Archive and the Index to my D: drive but the eventlog.out file has filled my C: drive causing the error “Log Collection & Import has been Stopped. Increase Disk Space and Reset LogCollector to
Migrating from Password Manager Pro, a secure password management solution to PAM360, a comprehensive privileged access security solution for enterprises.
Hi, As you all know, ManageEngine comprises complete and easy solutions for most of your complicated IT management problems. ManageEngine PAM360, released in October 2019, is one such solution to control, manage, and audit the entire life cycle of your
HTML Format Notification
Hello Team, Can you please update the possibilites of having HTML format notification like below is available in SD On Premise. We can edit the html and design as per our requirement and it looks good as well.
Internal error when opening tickets in Servicedesk Plus
Anytime I open a ticket in Servicedesk Plus, I get an Internal error and I can't open the ticket. Have restarted the application but am getting the same issue. Any ideas about what the problem could be?
Issue with Get Pending Approval interface returning data
Where is the approval_level.request and approval_level.request.requester object data obtained from the SDP for the return parameters of the Get Pending Approval interface?
my_pending_approvals Is the data for which page or feature of the SDP?
Interface path: /api/v3/approvals Which page or function of SDP is the data of this interface?
Separate SDP to 2 instances
Hi ALL. We have SDP (v13) with only one instance. Currently we need separate it to 2 instances: IT & nonIT. What is the best way for this ? 1st step - update to latest build. What next? Is anywhere manuals about it ?
Asset Explorer will not load due to app and SQL db are different versions
Asset Explorer will not load due to app and SQL db are different versions. Our SQL DB server failed and we had to restore it, unfortunately we upgraded from 7206 to 7300 during that time. Now the Application server is version 7300 and SQL db is version
14600
Did anyone else notice, that the beta 14600 available at beta.servicedeskplus.com has Asset Leasing available for requesters, but the released 14600 (and the release notes) shows no sign of this feature at all? /Rasmus
[SOLVED] How to cancel backup before upgrading?
Good day! I have ManageEngine ServiceDesk 9400 installed and I am testing the transition to version 10000. How can I disable the creation of a backup copy before upgrades, since I have 50 GB of backup and do more than 2 hours for one full backup?
Agent Remover
Endpoint Central has Agent Remover?
Current DesktopCentral package for Spotify does not work via Self Serve Portal
Today I created a package using the most current DS template for Spotify (1.0.49.125). The package was created successfully and was added to the Self Serve portal on the desktop successfully. When I went to install on my desktop this morning - the package completed successfully - but there was no evidence of Spotify anywhere on the desktop. No icons. Nothing in the start menu - nothing anywhere. The package in DS looks okay and is very simply in it's execution: SpotifySetup.exe /Silent But this package
[Announcement]: Free OpManager training series starting from January 18, 2024
OpManager free training season 1 2024 The main challenges in managing IT infrastructure are a lack of visibility and a lack of proactive alerting. OpManager resolves both issues with one stone by neatly discovering and classifying your devices and the
Device control plus revoke Temporary device access
Hi I am wondering if there is a way to revoke the temporarily granted access before the time period expires. I thought that deleting the allowed temporary access from the policy did it, but it doesn't.
Planned Disaster Recovery Drill for Zoho Europe and Australia Services on 10th December 2023 and 17th December 2023
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) and AU(Australia) Service on 10th December 2023 and 17th December 2023 to ensure our DR Readiness in EU and AU Deployment. This will help us support
[Free e-book] The CIO's handbook for analyzing IT budget spending
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
[Free e-book] The CIO's handbook for analyzing IT budget spending
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
The CIO's handbook for analyzing IT budget spending [Free e-book]
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
Old agents do not install/report on EC Console
Hi team, I have noticed that when an old EC agent is installed on a machine,the agent doesnt report fine on the console. But instead is shown at "Yet to Install" Is there a way to install even an old agent and once it communicates with the EC,it can be
SharePoint Manager Plus build 4500 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4500. The new build supports the following: Enhancements: The public key certificate for service pack upgrade has been updated. The event selector in the Microsoft
Change Workflows broken after upgrade to 14506
After upgrading to 14506 this past weekend, I am getting reports from technicians that submitted changes are not going through, and it looks like it has to do with the workflows. Many of them are suddenly showing as "Invalid workflow" and I cannot figure
Widget with user assets
I need to create a widget with resources for a dashboard. The question is how to get the logged in user's ID so that after logging in he can see only his resources?
Project Management
Hello, I am using servicedesk plus 9.1 build 9100. ( free edition) On the website there is something about Project management, witch is a add-on for the servicedesk plus. How can I add the Project management add-on in servicedesk plus? Greetz, Rens
Vulnerability severity determination
How is Vulnerability severity determined? Is this based solely on CVSS score or are you combining that with other intelligence to determine what is critical or not?
Associate a requestor to multiple sites
I can see a few posts over the years discussing this but it doesn't seem like it was ever answered fully? Is there a way, or are there any plans to allow, a single requestor to be at multiple sites? It seems strange that this isn't possible, as many businesses
Mac File Copy Operations not working
I have EPC agents running on our Macs at work and I am trying to copy some files/security tokens(txt) via a Configuration in EPC, and doing a HTTP copy where you put the files in the config and have assigned this to a Mac computer as a target. The issue
Masterclass 2023 - Season 2, Episode 5: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the Season 2 finale of the ServiceDesk Plus Cloud Masterclass 2023! Learn how to utilize our latest features and enhancements followed by the "Ask Me Anything"
Masterclass 2023: Season 2 Episode 5— Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode in season two of our Masterclass 2023 series will be a ServiceDesk Plus Cloud AMA (ask me anything) session with Sriram K S, global head of customer success, and Srinath Venkatachalam, global
Masterclass 2023: Season 2 Episode 5— Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode in season two of our Masterclass 2023 series will be a ServiceDesk Plus AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November
Masterclass 2023 - Season 2, Episode 5: "Ask Me Anything" session with ServiceDesk Plus product experts
Greetings from ManageEngine! We are excited to announce that registration is now open for the Season 2 finale of the ServiceDesk Plus Masterclass 2023. In this episode, learn how to utilize our latest features and enhancements followed by the "Ask Me
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 15th December 2023. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
ADSelfService Plus' build 6400 Released
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6400 with below change: The public key certificate used while updating the product through the service pack has been updated. Update using the service pack. New to ADSelfService
MSSQL Query Report for Nuanced Remediation Time
Greetings, I need to build a query for Incident Reports that will provide a report that results in the following information: - Escalated completion time: The amount of time between when it was assigned to its final Support Group vs its Completion Time.
Devices Added to trusted Device list , Are still blocked
Hello, I'm new to ManageEngine. I created a block usb storage policy. Added a trusted device list. The trusted devices, are still getting blocked . Can some one help please ?
Multiple SLA for 2 different Groups
Hi, I need to set up SLA for two different services: External and Internal Support. For internal support I have many groups, but only one for external support. Each service should have differente SLA values. I already have different priority criteria:
Uninstalling Old ManageEngine Products Remotely
Hello, we are in the process of upgrading to ManageEngine Endpoint Central and we need to uninstall old ManageEngine products. So far I have seen ManageEngine UEMS - Agent, ManageEngine AssetExplorer Agent, and ManageEngine Desktop Central - Agent, installed
Trying to install MDM Agent - Windows 11
Hello everyone! On one of my EndPoint Central tenants, the MDM agent installation (enrollment.bat from MDMLaptopEnrollment archive) yields the following result: https:/msdn[...] was moved to a new page, with no help concerning error 0x80070459. All I
ManageEngine NCM REST API Get issues
Hello, I'm trying to make sense of the documentation for REST api usage in the NCM module (BUILD 12.7.259). From: https://www.manageengine.com/network-configuration-manager/help/rest-api-ncm.html This is the provided example: http://localhost:portnumber/api/json/<ModuleName>/<API
Tech Availability Chart
Hi all, Is there a way to export the "Tech Availability Chart" in some common format like PDF, XLS, Doc? Thank you Best Regards Antonio
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