Hello!

I'm trying to integrate the Support Center into our internal project using API v3.

Currently, I've encountered an issue. We can retrieve conversations, but we're unable to send a reply to a conversation. How can we achieve this using the API?

I'm fetching the request using the endpoint: [GET] /api/v3/requests/{request_id} Then, I'm using the endpoint [GET] /api/v3/requests/{request_id}/conversations

I expected there to be a method like [POST] /api/v3/requests/{request_id}/conversations/ or [POST] /api/v3/requests/{request_id}/conversations/{conversation_id}, but I couldn't find anything like that in the documentation.

I found a topic - https://pitstop.manageengine.com/portal/en/community/topic/api-how-to-add-a-conversation-through-the-v3-api

In this topic, it was suggested to use API v1 and the endpoint /sdpapi/request/{requestId}?TECHNICIAN_KEY={key}&format=json&OPERATION_NAME=REPLY_REQUEST

However, my attempts were unsuccessful. I'm receiving an error about the HTTP method being unavailable or exceeding the number of parameters in the request.