Upcoming enhancements in Problems, Solutions and Setup

Dear Users,

We are elated to announce the upcoming enhancements in Problems, Solutions and Setup .Below is a brief run-through of the same.

Problems

Copy Problem

Create a customized copy of a problem from its details page using the Copy Problem option.

Trash Problem

Deleted problems are moved to trash. Technicians can restore/delete problems permanently from trash.Restore deleted problems within 30 days from the time of deletion.A new filter, Trashed Problems, is added to the problems filter drop-down.

Solutions

Solution Enhancements

Configurations related to Solutions module can be set from Setup > Customization > Solutions Management.
The following notification rules are introduced under Setup > Automation > Notification Rules. Administrators can also customize notification templates if needed:

Select the technicians to notify when a solution has reached its review date
Select the technicians to notify when a solution has reached its expiry date
Solution Forward Notification Email

Notification templates can be customized for the following solution notification rules:

Select the technicians to notify when a solution is closer to its review due date
Select the technicians to notify when a solution is about to expire

In the solutions list or classic view, the personalization set under topic filter will be retained even if users navigate to other application pages.

Setup

Audit Logs

All operations performed under Setup are now recorded by Audit Logs.The audit log displays information on where, when, and by whom an action was performed. Administrators can view audit logs from Setup > Data Administration > Audit Log.

New Columns in Survey Reports

Subcategories and items are now listed in ServiceDesk Plus survey reports.

Zoho Editor upgrade

An upgraded version of the rich text editor is now available, featuring new functionalities and bug fixes.

Spanish support for Blended Conversations

Introducing support for Blended Conversation (BC) in Spanish.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

For more information , kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj