Automated Follow-Up Emails per group
Hi i'm just wondering if there's a way or a system in place that would allow preset emails to be automatically sent on on a per call/per group basis when there hasn't been a response from the user in a specific time frame, so this would cause a trigger
Attach checklist and asset details to email when forwarding
Ok so trialling servicedesk and we use a lot of external vendors for support. Prior to us sending it out we work the ticket and do some basic information gathering and testing, prompted by a checklist attached to the request. If we can not resolve it
Asset or title column
Hi, I'm running in to some challenges in regards to maintenance. We currently have the workcenter that is subjected to maintenance listed in the title of the maintenance and listed in the asset, but we use the subject of the maintenance to identify what
Emailing user from a Form Resource field
We have a form that our Contracts team uses for contract approvals and submissions. We have a Request LifeCycle already configured with their own stages, notifications, and statuses. Part of this lifecycle is notifying the requester and a business owner,
Monitoring First Response
Is it possible to monitor the first reponse to an issue? Our help desk targets are not only about overall resolution time, but also did we get back to the customer within 1 hour. Thanks David
Ubuntu automatically start after reboot
Hi how do I configure SupportCenter, installed on Ubuntu 22.04, to start automatically after reboot? THX mame
Delete Logs
Hi everyone, in the servicedesk installation folder there is the logs folder (D:\ManageEngine\ServiceDesk\logs) which is currently 5.85gb large Would it be possible to delete something old to free up space?
Is it Possible to Pre-define the Task Comments while creating the Task Template?
Dear All, Is it possible to assign the Comments (pre-defined/default) while creating the Task Template, similar to the concept of creating the Service/Incident Template with a pre-defined (default) resolution? We are actually auto. populating pre-defined
How to update user defined field in worklog via REST API Powershell?
I'm integrating TFS to service desk, taking hours in TFS and creating a worklog in SD. It all work perfectly, but I need a user defined field in the worklog to be updated as well. The display name is 'TFS Task', its UDF_CHAR2 - a simple character field. My input data looks like the following. This works except for the additional field. Should I be using the display name instead of the internal worklog field name? { "operation": { "details": { "worklogs": { "worklog": {
[ESM setup users] Important announcement on mail fetching process after migrating to build 14600
Dear users, We have indentified that mail fetching schedule remains disabled post migration to build 14600, this occurs only in ESM setup and only in the default portal IT Helpdesk. Rootcause: A few unwanted schedules have been removed and disabled to
A report is not listed on Custom Schedules arguments
Hi, Team, After making a report to be used on a custom schedule, it doesn't show either on the custom schedule or the custom schedule function to test the code. There is a list of several reports but the last one I did isn't listed on the arguments list.
Traceback
Traceback (most recent call last): File "MultipleRequestsV3.py", line 7, in <module> from functions import postURL_V3, getResponseStatus, postURL, read_file, linkRequest File "E:\ManageEngine\
Same request, unable to generate new ticket
My SDP is associated with OPM, and OPM alarms will generate work orders in SDP requests. However, it has been found that if the work order status is Resolved, duplicate alarms will be annotated in the previous work order instead of generating a new
Self Service Portal Annoyance / Bug - Enter adding a Space to search
When searching for a program in the Self-Service Portal and when you press Enter an extra space get's added to the query and it removes the intended software from the search. You then have to go and remove the extra space from the search bar for the intended
How to integrated Desktop Central into Cisco ISE?
Hello, We're deploying Cisco ISE, which is expected to check posture of end devices. One of the key components of the posture inspection is to check whether the end points have been fully patched. However, as far as I am concerned, Cisco ISE does not
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Custom query report approvers
Hi, Please provide me a query for all users with approver status User id user name(Display Name) User type(User or Technician) department Email ID Service Request Approver (yes/no) Thank you
No module named 'ansible.module_utils.common.yaml'
Hi, I`m getting No module named 'ansible.module_utils.common.yaml' when running the passwordmanagerpro.py ansible plug in. Ubuntu 22.04 Python 3.10.12 Ansible 2.16.2 Any ideas on how to fix this?
ServiceDesk Plus in Docker?
Anyone successfully installed SDP in a Docker container? If so, can you tell me if you ran into issues, or if things were cool start to finish, etc... We're having a bit of trouble.
OS Deployment with EPC?
Trying to get the OS deployment to work but not having a lot of luck. I have a bootable USB with my image on it to image computers but trying to get the Zero Touch feature to work as expected. Keep getting access denied errors on the EPC console but repository
M365 Manager Plus build 4601 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4601. Enhancements You can now schedule and configure backups for the product database from the Settings tab. All reports can now be exported to the new XLSX file
M365 Security Plus build 4601 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4601. Enhancements You can now schedule and configure backups for the product database from the Settings tab. All reports can now be exported in the new XLSX file
How To Monitor multiple PHP version
Hi, I have agent installed on Windows running XAMPP. There are 2 PHP folder: X:\app\php735 -> PHP 7.3 X:\app\php56 -> PHP 5.6 in APM -> Monitor , it's running well, but it only monitor traffic / transactions for PHP 7.3 is there a way to monitor PHP 5.6
How to create a group with servers excluded from patching
I need to create a group of servers to which no update should be applied, unless at some point they indicate otherwise. How could I do this?
Solutions
I am wondering if anyone know's of any user focused solution bundles you can buy or download from anywhere? Appreciate every business is different, but the common user How To's are generally the same and it would be good to fill our solutions a bit with
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Importing SSL certificates in OpManager
IPSLA monitoring
Prerequisites for onboarding
Login Screen Background Image
We have a problem with the Login Screen Background Image, the image does not load and the users portal appears blank. Where is the file of that image hosted?
Invalid data in the input!
Hi, I'm using Password Manager Pro version 12400 and when I try to edit a resource I get an error, see files attached. I made some tests, the default value of the field "Resource URL" is "null" and if I put a blank value I can save it.
"MDM HTTP error. (status code: 500, URL: https://mdm.manageengine.com:443/mdm/integration/mtd/groups)"
comment puis-je résoudre ce problème, j'utilise la version cloud
SDP MSP - v14.5 Build 14507 - Email Schedule Report Error
Hello, good day, I am encountering the following error when programming an email report; upon receiving the email, the following error occurs.
"Reply" option in Conversations for emails that technicians sent
It would be really helpful if there were a "reply" button on email threads in Conversations that were conversations from techs. Sometimes the most appropriate way to continue or move a conversation forward is to respond to something a technician emailed
AD SSP installed - DNS question
Hey all, I installed AD SSP but a little confused about adding the DNS portion. I've add a DNS Zone on my DC, but now I need to add a DNS record there to point to the website, (Adselfservice.mysite.com), correct?
Password Manager Pro TLS and cipher suite support / good practice
What current supported TLS versions and cipher suites for Password Manager Pro and what is the current recommended good practice for TLS and ciphers?
User checked-in the password, but password didnt reset !
Dears, For a specific Resource, i did "Configure Access Control", and in there i checked "Reset password after exclusive use (password checked-in by the user)." , i'm also pretty sure that i've correct values in "Configure Password Reset". I mean i've already provided a valid user to logon and use "su" to the root user for resetting password. Well, the flow is that a user requests for a password, the password manager approved, and then user check-out the password, and when he/she is done, the password
API Callback
Good day! I use Servise Desk version 9.1 Tell me please, is it possible to send an REST API REQUEST (WEBHOOK) to other server when i answer from trouble ticket? We have to send a notification to our Node.js REST server, just after sending answer to customer. What we have to do?
Demoted the technician to requester and later deleted it. Want to recover.
Hi, I had demoted the technician to requester and later have deleted it by mistake. Now it is showing me as deleted under SD portal., I dont know what was the technician id of it. Wanted all the data (request - close / open or onhold) to allot him back
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