M365 Manager Plus build 4600 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4600. Enhancement: The public key certificate used for service pack upgrade has been updated. Issue Fix: An issue with incorrect data collection for the Enterprise
Trouble Integrating Ad Manager Plus with Edge Computing - Seeking Assistance
Greetings, community! I've been encountering some challenges lately while attempting to integrate Ad Manager Plus with our edge computing infrastructure. Our aim is to optimize ad delivery and performance by leveraging edge computing capabilities, but
Managing Major Incidents
Hello, Interested to know how everyone else handles major incidents on this system. On other systems I've been able to mark a particular call as a Major Incident (with all the relevant fields filled in i.e. category) and then it allowed the Helpdesk Technicians to click a button to log a repeat call off the back of this and only have to fill in the relevant Requester details, thus speeding up the logging process while the major incident is in play and we are receiving high call volumes. This also
The all-new Zero Trust controls in MangeEngine PAM360
Hi All, We are delighted to announce game changing features now offered as part of ManageEngine PAM360, our enterprise privileged access management (PAM) suite. With PAM360's new additions to its Zero Trust offering, your organization's privileged identities
Lenovo BIOS update
Hi! As I'm aware of Endpoint Central doesn't natively support Lenovo BIOS updates, so how do you guys handle it? Looking forward to hear your thoughts on this one.
Status change linked to RespondedDate change
I am trying to build a Request Timer Action that will check the Responded Date and set the status depending on the date value. Responded Date is not empty and not greater than the last status change from Open to Resolved. The intent is automatically move
DR drill for US on 25 Nov 2023 and 02 Dec 2023 from 6.30 PM to 9:30 PM PDT
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 25 Nov 2023 and 02 Dec 2023 from 6:30 PM to 9:30 PM PDT to ensure our DR Readiness in US Deployment. This will help us support our expanding server
Inquiry about Disabling Automatic Sorting of Email Recipients in ServiceDesk Plus Responses
I hope this message finds you well. I am currently facing a challenge with the email functionality within ServiceDesk Plus. Specifically, I'm looking to disable the automatic sorting of recipients in the email responses generated by the system. When responding
Cannot enable RDP on ressources imported from Active Directory
Salut, please could you give me a detailed procedure on how to configure RDP and SSH sessions on the ressources imported from AD to PAM360 because i have a problem the sessions recorded do not show something and end immediately after 1 second from launching.
How to set a record session only for selected users?
Hi Folks I tried to set the resource computer to disable the record RDP session but this is not working, it seems PMP only allows disabling record/enabling the record of all remote session? Also, does PMP have settings that allow selected users to record
Log360 now allows ML-based automation for alerts threshold.
Hello all, Log360 now offers an industry-first, dual-layered system for precise and accurate threat detection in Vigil IQ, its TDIR module. This is available from build 5345. The new adaptive threshold feature: Uses ML algorithms to analyze the usual
AssetExplorer Report on computers without software
I need a report of workstations that do NOT have a specific software installed. We have some mandatory software that I need to confirm is installed on all computers, so we'll use this report to troubleshoot the computers missing the software. I found
Deploy a certificate on all workstations
We are finalizing the configuration of a Fortinet FW, and a crucial step is to deploy the Fortinet CA Certificate on all computers. So I used the Deployment Script by targeting an IP address to perform a test. but opening the Fortinet software, I see
System Logs
Morning all I've got some 250,000 system logs at the moment, and would like to know: Where do they get stored? Can I export them? Can I get these logs automatically deleted when the archive runs? It seems pointless to keep logs longer than tickets are actually live. Thanks Shelley
Link and Merge Requests from "Previous Requests" view
Often, when we want to link a request to another request, both of the requests are from the same Requester. It would be handy then, when looking at the "Previous Requests" view, to be able to select items from that list and link or merge them into the
Auto Enable Notification
Can I auto enable notifications when a contract is created?
ADSS password generator
Is ADSS capable of generating password every 7 days (for example) and email accordingly?
Floating Worklog Timers/Most Recent Timers
It would be nice if there were a floating widget/overlay/something that would show all active worklog timers, whether within a request, task, project or what have you. Or an expandable widget with your most recent timers if you need to return to them.
update to Sonoma
When I try to update my Macs, the update just times out.
Use Mail header for E-Mail Commands
Hello I like EMail Commands but it doesn't look very nice with all the extra commands in subject and mail body. Why not use the Mail header instead? Completely silent for all Servicedesk users. It could be like this. Mail header tag: X-SDP-SITE = Servicedesk Plus SITE X-SDP-GROUP = Servicedesk Plus GROUP X-SDP-MODE= Servicedesk Plus MODE Or the mail header tag names is something the admin can choose. But "X- " must exists. Servicedesk Plus already read the header to get mailadress and name so there
Manual movement of computer in remote branches
Lets say I have 3 remote offices A, B and C. I have an IP scope for remote office A and B, remote office C is left for special needs computers that will have all different IP addresses. I manually add computers from both remote office A and B into the
KB Articles in Announcements
We create KB Articles and want to use the Announcement feature to link to essential KBs. Is there any way to do this besides logging in as a fake user to grab the URL link? You would figure these two features would be very closely linked.
ManageEngine Supportcenter Plus - version 14.5 - Build - 14507 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14507 (Hotfix release). We also released certain features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade
Report Query - show outstanding tasks for all Technicians grouped by
Hi There, Looking for a query which will show all outstanding incidents, requests, tasks, changes and problems for all technicians grouped first by group then by technician. We are using SDP version 14.3 14304 on SQL Thank you :)
Service Catalog report
Can i get a report for all the active Service in the system including the category, subcategory and the 5 levels of approval?
Add Technician Shifts
Please add the ability to set a technicians work hours so that tickets are only auto assigned to technicians scheduled to work based on the creation time. Currently it will only skip a tech if they are scheduled as away in the scheduler but the issue
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
Admin Office 365
How can I make my employee as an admin in Office 365?
Endpoint Central Agent Removal
Hello all, I have a small office that I inherited and they had an older version of EC that was installed. The previous administrator setup EC to use OTP to block the uninstall of the agent by the end users. The server no longer exists so I can't get the
Workday Mappings
Hey everyone, Is anyone using ADMP to integrate with Workday? We have been live with it for a little while but can't map the department field from Workday to AD. In WD the field is SupervisoryOrganisation which doesn't appear as an field in ADMP. I can't
Letter of Authorization
Hi Team, Our client has requested confirmation of our authorization to resell ManageEngine products. To fulfill this requirement, could you please provide us with a Letter of Authorization confirming that we are authorized to resell ManageEngine pro
Scheduled Request option
Hi team sorry, but I cannot see anymore the scheduled request option on my Admin portal, maybe is this feature moved inside other section? We used to use this feature to plan an automatic opening of request thanks I'm on 14304 thanks
Risk and impact score is not popping out after adding the HTML script and adding the java script in formload rule in UAT in additional field risk score
Dear Team, In SDP change Module in UAT i have made the below changes as per the below manage engine article reference. Reference article:https://pitstop.manageengine.com/portal/en/kb/articles/calculate-risk-score-based-on-a-custom-questionnaire please
getting workstation ID from host Name by API
Is there a way with api to get a workstation id from the Host name?
why the interface avialibility shows up while the parent node status down
We noticed the interface avialibility shows up while the parent node status down
Customise user form
Hi ManageEngine Community! I'm very beginner in ServiceDesk Plus I want to customise the user form ( add new Fields, change Name of the Fields) and should be viewed while creating a new user. Thank you and Best Regards.
Associate or link between Incidents
Hi Community! I want to know if there is any option ( Parent / Child Link ) between Incidents , that we can access to the Incidents child from the Incident Parent. Thank you.
How can occur notification pop up?
Good Day, I'm curious to know if someone can help me understand the process of creating a notification pop-up for the ticket. such as : the version is 14.0 Build 14006
cant send mails from tool to outside domain users
Hi, i have added a exchange 2013 email id with the tool. while replying from the tool, mail reaches to the internal domain(my domain) users. But getting error with outside users(other domains) ERROR: "Invalid address". i have created connectors for the tool IP's and enabled everything from my exchange server but still facing the issue. Kindly help me to resolve this issue ASAP Thanks Santhosh
Changing status after requestor response
Hello! We have an issue with changing statuses after Requestor is adding reply. We have ticket in status Customer Action and awaitng actions from Requestor. When he adds Reply i would like to see status is changed to Open or In progress. How can I achieve it? I was trying to use Business Rules, but it seems not to work with Reply functionality (only when changing the incident itself). Best Regards John
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