IE connection slow down
Hi, After I started Applications Manager the IE connection slows down and after a while AM reports that URLs monitors (ex: www.google.com) are unavailable or their response times are high. And after I stop AM the IE connection comes back to normal. I am using AM v9 build 9300. Any help please
Fix for issues related Graphs in Desktop Central.
Hi Team Greetings. Recently we found some issues related Graphs shown for the status update with some exception like shown below /jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname> Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter. 1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop
Attaching canned responses to a customer
Dear Reader, I would like to propose another Idea. I hope this will help you to make a better product and us using the product. I know there is an option to create and manage Canned responses. But it would really help us to add a standard canned response to a customer. For instance this is useful from our point of view, because we have standard reply template in English, but some customers prefer to communicate in Dutch. Therefore we now use the Canned responses, but if it could be linked to a customer
Missing attachments
Version : 7.7.0 Build Number : 7700 Most of the times that a request is sent, the file in attachment is lost/not sent even if present in the answer stored in the "view contact conversations". This generally happens when you attach the file, then you write your answer. I think the issue is originated by the automatic draft saving feature. This bug was not present on the previous build 7607
Release Updates 2010
Hi All, Since the post "Release Updates" has almost 114 updates/replies, we are moving to an year-based release updates post. We plan to track the release updates for the year 2010 in this forum. Note : Please subscribe to this new post as there would be no more updates to the old post. Regards, Arun SupportCenter Plus
Traffic monitors might not be associated for the Interface
Hi, I have a problem when I add one Cisco device 2800. The SNMP credential it’s OK, but the Opmanager doesn’t collect traffic interface. When I try start Real Time traffic, the software shows the message: “Traffic monitors might not be associated for the Interface. Try to delete all the interfaces and rediscover them.” With others devices, I don't have this problem. Can you help me? Regards, Wellington Marinho
Network Configuration and Deployment issues for Manage Engine Desktop Central
Hi there, I work in the IT department of a growing construction company. We started using Manage Engine Service Desk Pro in our Help Desk a few months ago. Now we are looking at possibly getting into Manage Engine Desktop Central to assist with RDP connections, patch management, and software deployment. As some of our systems are not on our LAN but actually at remote job sites with internet access. I have setup a test system at one of the sites, and find that although it sends an initial report
E-Mail Field not populating
I am having an issue bulk creating users using a CSV. Users generate successfully, however the E-Mail field within the General tab of the user properties doesn't populate. In addition to other attributes, I am attempting to populate the E-Mail field within the General tab of the user properties. My csv file includes the "mail" header and associated mail address. The ADManager user generation steps show this field and data properly. The user generates successfully with no errors, however when checking
How to Close (state resolved) a Request with an Email??
Hi! I know that SD+ allows to create specifics resquests through an email sended to a specific adress declared in the parameters. but it is posible to closed specifics request through the same process?? Thanks in Advance! Marc
Resolution notes recorded by technician
We could really use a an indicator in the resolution screen that indicates there are notes on the main request screen. Currenlty, if one jumps straight to the resolution, they may not see there are notes and either close the request when they really should not as somebody put notes with instructions, or they may not see that something has already been tried in the notes, and they waste their time. I think it would be easy and beneficial to put the Notes link on the resolution page, or move the display
Line Breaks for Messages received
Dear Support Team, Users send us support queries via our website; they actually use Enter to insert new lines. But queries we receive do not have any line breaks. Only if you edit a query and just save without even making any changes, the line breaks appear. This problem is related to messages sent by the support center only not the replies sent later by email. As you can see, this makes queries messy, especially when it includes codes or log report copies. My question is: is there any settings we
E-Mail field populated when user not email enabled
When creating a user in ADManager, the E-Mail field (on the User Profile tab) is auto populated even when the user is not email enabled (the template is configured with no email). If creating a single user, we can delete the contents from the E-Mail field. But when creating bulk users, if we delete the contents, they are automatically re-populated when the user is created. The result is that all these non-email users are populated in AD with ficticious email addresses. Why does the E-Mail field
Install in NT server ???
When i install a Desktop Central agent in NT server ... I got a popup message. "there is problem with this windows installer package. A Dll required for this intall to complete could not be run."
search
Can I sort the search queries in Support Center Plus? request from: costumer A request 6890, 7200,10000, 10001, 10023, .... In the moment it is: 10000, 10023,6890,10001,7200..... it is not good to handle.
Desktop Central Question
Hi Team, When showing the details of a machine (under inventory), where is the detail for 'Location' captured from? Thanks Gopi ME Tech
Desktop Central error after update 70127
After I did the last update for the build #70127, all graphs and counters are messed up. For instance: inside any configurations previously (or even a new one) saved, the graph summary indicates 1 Success, but the list below shows me a lot "succeded" in Status. I think this is related to a bug during the updating, as if the DB wasn´t closed properly. How could I solve this ASAP? Any report I generate is wrong, for old or new configurations. Tks, Fernando Peres - Digisystem
Recent Items bug
We have just upgraded SDP from 7610 to 8004 and found a change / bug. When looking at the lists of requests, on the left side there is Recent Items. If that is expanded and we click on a ticket either via the recent items or the main list, that recent items list is no longer expanded. As such we are constantly having to expand it manually. This was not the case on 7610. Since our upgrade when from 7610 to 7611 to 8000 to 8004 at the same time, I can't tell you which upgrade level made that change.
Total number of events per second
I am using Event Log Analyzer 6.0 build 6010 with MySQL I need to do capacity planning for adding more hosts. The best practices documentation says that with MySQL, I can have 300events/second with max 200 hosts. Thus I want to see events per second in real time as well as historical trend of events per second. I have already tried historical trend and hour-wise trend report. It doesn't give me the events/sec as well as historical events per second for whole system. Could you help asap? My server
View Request Details - Enhancements
Hi All, The following are the prototypes for Request Details View that are being planned. Please find the screen shots attached below. Proposed design details Header All kinds of request status can be changed from "Status" menu on top. Request SLA compliant status can be shown in the header itself (eg., First Response time is overdue) Request Sender (Contact & Account details) actions can be on a hover popup to make the header lighter. To navigate easily between requests "Next" and "Previous" buttons
Delete a new incident template, Can't
Hello We had a service category request and we have it disabled now. I also deleted all tickets created using the template. The issue I am facing now is under new incident tab [we changed the display to new ticket] there is a menu that I can't get rid of. Please check the attachment. How can I get rid of the one that is under ITG menu? Thank you
newly created isa logs do not import in FA
I have configured FA to import every 24hrs the logs from my ISA 2004 using FTP. The issue is that it doesn't import the newly created logs. The exported logs from ISA in in w3c format and it creates 1 file per day using the date in the filename of each log. Is this a bug? Isn't there any way to automatically import the new log files from ISA every day? Any help will be appreciated.
csv disable user must change password at next logon
Dear support, I'm testing out ADmanager Plus. I have created a csv file with a few users. When i bulk import the users with the passwords the users are forced to change there password at next logon. Is there a way i can bulk import the users without forcing them to change the password at next logon? Yours Faithfully, Mike
Not able to created or delete technicians in service desk
Not able to created or delete technicians in service desk
upload build number
Hi there, i am having a problem with my server. I just uninstall it and doing fresh installation. But the problem is now i am having a problem with updating to build no new version (7514 - 7600). The error is " unable ti start the DB. possibly server is running if so Please shutdown the server." I need to use that version because i want to install database from backup. Please assist me as soon as possible because my server already down since 3 days ago. thanks
hotfix 7605
Hi there, i am having a problem during restoring backup data. my data is in 7605 version. Which version i need to use because i am not able to find hotfix 7605. Please help me because my server already down since 4 days ago.Many thanks in advance. -regards- Wanorwm
Modifying user from an inactive user report not working after update to 5010
Have updated to 5010. I run an inactive user report. When I try to modify a user in the list and click update user, I get a blank white page. The AD info isn't updated.
How do we integrate Netflow Analyzer and ADManger Plus
How do we integrate Netflow Analyzer and ADManger Plus. We curretly have a Netflow Analyzer and we need to buy and inegrate it with ADManger Plus.
help.
i work w famous footwear, brown shoe co. we have manage engine self service for our employees but whenever i log in it only gives me the option to change my phone number, that is. am i using the wrong site or log in? i was told i should be able to see my schedule and stuff.
Service starts but no response....
Back ground We were running through installing an SSL cert on our ADSSP installation. We used Thawte Certs. We had some issues with the JVM locking up this appears to have been due to Thawte. Issue Even after removing the SSL Config from the server.xml file ADSSP does not launch correctly. The windows service starts with no errors, but the service does not respond on 80 or 443. If I disable or uninstall the service and launch manually, I still get no response and no splash screen We need to roll
restrict user view of requests
How do I retsrict users from viewing certain requests?
Upgrade field NOTES
One very very big annoyance under all our technicians is the poor "notes" window. Can you please upgrade this field so you can use all layout possibilites like the main descriptionwindow of the requests or solutions. A very good reason is that there is no possibility to add screenshots or pictures for technicians only, because the main description of the request is always viewable for the requester and also the resolution. This would be our top-upgrade priority Best regards, Mark Flothmann
Import/Migrate Windows MySQL DB into MSSQL 2008 R2 x64 DB
As the title sugests, is this possible? Edit: Sorry I should mention MySQL is on SDP 7.6 and MSSQL is on SDP 8.2 Thank you
Can all members of an AD group be assigned as HelpDesk Technicians
Hi, We would like to delegate AD Management to a a bunch of users contained in an AD group, there are quite a few people in the group, so we don't want to add each user individually. Is this possible to do in ADManager Plus? Thanks, Mark.
Logon Page keeps appearing when changing screens
This is weird... we have one PC (Windows XP SP2) that whenever we log into the helpdesk it asks us to login, fine, but then you have to do this again, and then the home page appears, but if you say select requests, you have to login again, and this carries on for every page you try to select or link that you try to select, the pages appear OK after you login, but you have to login each time. I am sure that the problem is related to a Microsoft update as it was working fine before the workstation
Password Reset Request
Hi, Is it possible to edit the mail reply that users get when they use the "Forgot password" link ? Best regards, Allistair
opmanager dont send email
HI, sudenly opmanager stopedd sending email alerts, when i try with the feature "test email" the mail is OK.. any ideas??? regards
Version 8.6 Build 8600 Not recognising v9 Flows
Hi, Before upgrading to build 8600 this used to work without any issues, now after upgrading it not longer recognises V9 flows from our Cisco ASA5520's. Anybody else got this problem ? Scott.
Parse emails in a more granular fashion
Emails are assigned to an existing ticket when "REQUEST ID: nnnnn" is in the subject line. How about adding the ability to parse and assign emails with "CHANGE ID: nnnn" and update the Change Request? Right now it opens old tickets or a SPAM filter has to be created.
CAL requirements for the underlying server
Just a thought - Windows Server requires CALs for every system that connects to it. I assume this means that an MSP will have to buy a CAL for every PC they're managing - either that or possibly an External Connector License. How have other MSPs dealt with this?
Announcements showing for all User Groups
I am using Version 8.0.0 Build 8003 When I create a new Announcement and Select "Show to Requester" then choose an available User Group, the announcement shows for all user groups in lieu of only the selected user group. Is this a known issue?
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