mssql 2000 data collection problem
Hi, We're using appmanager 9110 and a sqlserver2000 is reporting a Problem in collecting data for the current status of MSSQL server. When I use the mssqldebug file it's not reporting any problem. C:\Program Files\AdventNet\ME\AppManager8\bin\troubleshooting>MsSQLDebug.bat 10.119.252.8 1433 SQL monitor ****** Discovery for database using hostname adasql2000.ada-net.nl and port number 1433 successfull after 204 ms Discovery for database using ip address 10.119.252.8 and port number 1433 successfull
Exchange 2003 information store size incorrectly reported
Build number:8722 I have set up the Exchange dashboard on my Exchange server. I wanted to monitor the exchange database size. I updated to build 8722 which allowed me to add used disk space as a monitor, but it only reports the size of the EDB file, not the combined size of the EDB and STM file which Microsoft uses to determine total Exchange database size. Can you write a patch to make this monitor count both files to give an accurate indication of database size?
CPU/Memory usage as per feature
Do you have some data that if i enable some service in Opmanager how will that effect the CPU/Memory usage. I have idea about the number of interface/ number of device, are there some more which affects performance of the server. Suppose if i change the polling interval/have many notification profile/ monitoring errors/discards etc.
Ticket identifiers ##
Hi SCP uses identifiers to assign incoming mails to a ticket (##123456##). Is it possible to assign a different identifiers per BU? For example; BU1 has ##12345## BU2 has $$12345$$ BU3 has @@12345@@ Best regards, Allistair
Requests hang when accessing SQL database.
Hello! There is a problem with the Service Desk. Requests hang when accessing SQL database Observe the following: Go to the SQL database query some of the queries are stopped and idle, hung over, a new request, he also hangs as a previous request was not fulfilled and so until the next office does not hang SD. Local calls to SQL works without problems. Version SD: 8.0.0.8006 Please tell me where to see the logs and how to solve this problem? Maybe it has something to do with Java on the server?
Remove dependancy on the security log
Right now the file audit portion of ADAudit relies on SACLs and the security log of the file server which is horribly inefficient. Opening a single file creates over 50 log entries (and they all show up in ADAudit). Can you look into creating a small filter driver agent that can do event correlation so opening a file will only create one entry?
process exclusion in file audit
In the file audit portion of ADAudit there is no way to exclude file modifications by which process changed them. Because of this you can't filter out file changes or reads made by backup software or AV software. This adds a tremendous amount of data that I don not want to see. Can you add the ability to exclude changes from a list of executables that the user can add to or subtract from?
Reports - We would like to run a hard drive specific report
We would like to run a report that details the hard drive specifics on a certain model workstation. Can you provide the query that will run this? The model is dc5000
Editing My Details Removes Requester Domain Setting
We have the latest version of Service Desk Plus Pro with latest service pack.We have configured the AD passthrough authentication and this is working fine. However if a user goes into My Details and makes a change, for example puts in their Employee ID number, that user is consequently dropped from the domain and can no longer login to the service desk. To fix it an administrator has to go back in to Edit the requester and change their domain back to what it should be. I'm not sure if this is a bug
Call Alert Pop Up
Hello, when The Supp Reps manage a Open Request and in the same time receive a Call, with pop Up, at the close of Request, the Pop up and the call information are lost. With a POP UP in the other page it's possible to save the call data in order to insert a new ticket ? Thank You Best Regards Alberto
Issues with Tasks / Data Loss
Afternoon! We're attempting to leverage the new Tasks feature in SC+, but have run into a few issues that are severely impairing the use. Description field data truncation: It appears that the description field will only save ~236 characters. Entry of text above 255 characters truncates the data -- SEVERE issue for us. Updating the status of a task (from Not Started to In Progress) appears to drop all associated Comments from the Task. Very bad. The same email template is used for all updates
Need report for sla's
Hi, I need a report that contains: Req ID, Created Time, Completed time + all the states + operation time ex. 6100 | 28/09/2010 09:00:15 | 29/09/2010 21:15:00 In progress | 28/09/2010 09:15:00 Pending User | 28/09/2010 14:21:00 Pending Authorization | 28/09/2010 20:48:13 In progress | 29/09/2010 10:05:59 Resolved | 29/09/2010 18:45:48 6101 .... .... ... 6102 ... ... .... Can someone help me please? I'm using: SDP 7.6.0 Build 7611 with MySQL DB
DeviceExport Supported Devices question
Hello, I'm doing a NCM software selection and DeviceExpert is at the top of the list. First question from customer is related to the new devices that are not supported (NEC, Proxim). I don't know all the answers, so I have to ask here: 1. is it possible to build by ourself a template for devices not supported ? 2. if not possible, the new template is free of charge or should be included into support contract ? 3. if customer has not a support contract, how many is the costs to build a new template
DeviceExpert Build 5520 Released!
Hi, We are glad to announce the release of DeviceExpert build 5520. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5520 New Features & Enhancements Option to specify a particular IP or all IP addresses of an interface to bind TFTP, SSH and SCP servers when DeviceExpert is running in multi-homed machines. Same option is provided for transferring configuration files also. Provision to generate filtered reports
Easy User Access to Monitors and Thresholds
Hi Team Just a suggestion. 1.While configuring device templates, would be nice to include Filters - If CPU >= 75 , WARNING, Alert - TechA@xyz.com,If CPU=65,MAJOR, Alert - TechB@xyz.com etc 2. List View can have more options from Quick Config Wizard, rather than using Quick Config Wizard for One to Many, List View can have all the options Many to Many. 3. Is there a way to save a device configured with all the monitors, thresholds, windows services, custom monitors and then copy/past the setting to
alert for free disk space
currently, I am evaluating NFA 8.6 but I can't receive disk alert email by creating a large file under NFA home directory and get confusion on disk alert setting. Thus, I have the following questions. Pls kindly help. Anyway, the "test mail" is work through GUI ~ is it a instant alert (trigger a alert once reached a specified threshold) ~ if it's not instant alert, what's the interval of the checking ? Can I change the interval ? ~ is it one time alert ? (it doesn't continually fire alert even
Italian Localization Problems
Hello there, we have a customer that have buyed SCP Multi language license and need to use it in ITALIAN language. But SCP don't RUN better in Admin and request modules with all browser ( IE8 , Firefox and Chrome). The customer has planned the Go live in 13 dec. Can you tell me when release a italian file that work fine ? !! Thank You Alberto
Adding a feature in Service Catalog
Hi,1. Can we have a feature such that if suppose a requester raises a request through SC and his manager rejects the request then the status of the request should automatically be Rejected and the requester should be able to view Approval tab so that he will come to whether his manager have approved, rejected or still the approval is pending.2. If suppose a manager himself raises a request of whom he himself is an approver then he should not get a page for approving or rejecting his own request instead
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provides complete solution for SQL Monitoring. The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
Desktop Central Agent Mail to Help desk error
Getting error trying to submit request to Help Desk (Service Desk Plus) from Desktop Central agent. Error is "Unable to send mail; Mail server might be down". Both Desktop central server and Service desk plus server are sending & receiving mail without issue. Both systems are on latest builds as well. Not user related permission as it happens with administrative user as well as restricted user(s).
The top stats page says "no data to display"
We have been testing the Netflow Analyzer Professional Plus for about a week. The various pages have been populated with data. We have been especially interested in the "top stats" area of the dashboards. We came in a day or so ago and the top stats page says "no data to display" in the all of the "topxxx" windows and the graph has no data in it. The Network snapshot screen appears to have data in it. Please see screen shots in attached file. Thoughts? Thank you, support@colfaxnet.com
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provide a complete solution for SQL Monitoring.The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
support centre plus
How to export contacts from support centre plus.
Need report
Hi all! I need a report that will show me which of requests had been closed in the same day they've been created. I use MS SQL database. Thanks in advance!
Reporting on Rogue Admins?
I'm running 7.60 build 7610 on MS SQL Server. I'd like to be able to track down the activity of a "rogue" admin who has been dispatching tickets outside of our standard process. The thing is, I can't figure out how to show in a report the person who dispatched a ticket. I need a query that will show me all of the tickets where the "Request Updated by:" as found in the history tab of request tickets is "X" where "X" is the name of the admin. Additionally having the "Request Updated by:" be listed
Can disk utilization be displayed as MB free vs % used?
Is there a way to display a server list with drive space available in actual MB rather than a %? Right now the servers Infrastructure View displays only CPU% and MEM Utilization%. I'd like to create a new view that let's me display MB free on C:. That or add some sort of Top 10 to the Dashboard that shows the C: with the least amount of MB free.
Theshold values gone.
I don't see the threshold values any more. All the thresholds values are disappeared. When I look into the detail, all the Threshold alert value and the rearm value are gone.
connection to domain after patching- cannot log in
I am running version 8 with build 8006 of service desk plus We authenticate through active directory and SDP is running on a windows machine (mysql backend). The issue we are seeing in our test environment for the last few patches is that when the patch is applied and servicedesk starts up, we cannot log in as service desk seems to not see active directory. The workaround is to restart service desk plus a second time.
Thresholds - all lost over night
Hi, Something happened and we have lost all our thresholds for all devices. The thresholds are not present anymore in the templates. This has happened for all templates in the same time - the standard ones (cisco, windows 2003, all). They are all missing - those built in the original templates but also those modified / added by me. If i go to the a specific monitor I can see the status of the threshold as "normal" in green but if i try to edit the threshold there is nothing as threshold alert or
Monitoring cluster ESX 4.0
Hello, we have a ESX CLUSTER. When we try to discover one nodes of the cluster, throught the "Add New Host" button of the Virtual Devices Infraestructure view, the application reports an Error, and the device is not discover. Does opmanager supports ESXs cluster? How we can monitor these types of devices? Thanks
Alarm Screen Options
I want an option to e-mail the specific alarm from the alarm screen. I would be nice to be able to select "e-mail alarm" and send it directly to the responsible tech or even into my Service Desk, not just automatically.
Asset Disposed Report
I am trying to create a report that will run every month, and it will list assets that we have disposed during that month. I'd like it to use the date that we actually switched the assets "Resourse State" to "Disposed" as the criteria in the date filter. Right now it only gives me the following options in the Date Filter - “Expiry Date” “Acquisition Date” “Lease Start” and “Lease End”. Here is the query for the report using "Expiry Date" as the date filter (we don't want to use Expiry because we
Opmanager support Multi CPU ? SQL DB which Opmanager using.
Dear All, Please , Confirm to us. How using the opmanager work on multi cpu processor server. or how can check it by myself , We want to surely with server spec for opmanager installation. and show to opmanagere supported and using the multi-processor cpu. Database Question Database of opmanger which default to be the mysql db. Don't sure the version of MySQL and its support to Muti-CPU or not ? if you told me how i can see its ( cpu usage more than one for runing the opmanager or using
OpManager Won't start
Hello, After my linux server has crashed OpManager won't start. I have copied the .vmdk (Vmware virtual disk) to another server. And when i am starting ./StartOpmanagerServer.sh i get the message. Please enter License file path: Any help?? Greetings, Meerman
Creating Assets Report
Hi All, I'm trying to use ManageEngine Service DeskPlus on Asset Tab. After entering hundred of data, I tried to create an asset report. Unfortunately I can't figure it out how to show the asset's report with it's price and it's acquisition date. On resources , there's no column consist price and acquisition date. Anyone have the same problem?
Eventlog Analyzer and Firewall Analyzer questions.
Folks, I have just started to test the firewall and eventlog analyzers this morning. My first issue seems to be they both want to use syslog port 512 for themselves. Shouldnt this software be smart enough to see that another product is already installed, and somehow "share" the database from the other product, or is that asking too much? My fear is that in order to use more than one of these packages, I would have to either have seperate servers, or manually reconfigure all my devices to use 2 different
Desktop Central change mysql password
I use Desktop Central trial edition . When I change Desktop Central mysql password,Desktop Central can't start. How can I do? Thank for your help.
OpManager: Change login page
I want it to display corporate logo. I know you can change it in Service Desk.
How can i fix it?
I have two devices: 1.cisco 3735 IOS (tm) 3700 Software (C3725-IS-M), Version 12.2(15)T5 In this device has three interface,I want to use manageengine netflow anylyzer to monitor one of them but in the device group disp three interface.like inde1/inde2/inde3/ how can i fix it? 2.cisco WS-C4506- Supervisor V-10GE ios Vrsion 12.2(50)SG, RELEASE SOFTWARE (fc4) In this l3 switch, has ten vlans,every interface has a interface ip address. the problem happened as above. and in some interface ,there
Reports - Hard drive data on specific model workstation
We would like to run a report that will tell us the hard drive info on a specific model workstation (dc500). Could you please provide the query I would need for this?
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