Issues with Tasks / Data Loss
Afternoon!
We're attempting to leverage the new Tasks feature in SC+, but have run into a few issues that are severely impairing the use.
- Description field data truncation: It appears that the description field will only save ~236 characters. Entry of text above 255 characters truncates the data -- SEVERE issue for us.
- Updating the status of a task (from Not Started to In Progress) appears to drop all associated Comments from the Task. Very bad.
- The same email template is used for all updates to tasks -- very confusing. Ideally we'd like to see an additional template for Updates (to the Task creator, and the person assigned).
- By default, there appears to be a variable (within the notification templates) to use $TaskComments, however it doesn't appear to be valid. Further, it is unavailable in the list to the right to re-add.
Overall, Tasks appear to be a valuable feature that we'd like to use, however the above issues in addition to the feature requests below would be necessary for us to truly adopt.
- Ideally we'd like to see an additional template for Updates (to the Task creator, and the person assigned).
- Attachments to the task.
- Some sort of Report available to see what Requests / Accounts / etc have tasks associated, and their status.
Thoughts?
Thanks,
Matte
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