OpManager SNMP
Hi, I am new user of Op Manager as recently i have configured the 4 Cisco routers and 2 switches on OM without any error and i have enable SNMP on router. but in windows Desktop i am facing some problem its not showing Graph Report CPU Memory and disk Utilization on Dashboard and how can enabled SNMP on windows as i have started the SNMP services on desktop but no result.In Op Manager Credential Setting i am choosing Public and other but problem not resolved. can any one help on this regards, Thanks
WMI Monitoring is very probelamatic
Hi Opmanager Support. We are monitoring a few Windows devices using WMI. DOmain controllers and some exchange server .The value are very inconsistent. some monitors are working. some are not working. please find the screenshots and some logs attaached. we also ran the wmiadap.exe \f command a few times on the servers. but the problem still exists. http://bonitas.zohocorp.com/customer_uploads/2010_12_22_9_1_45_logs.zip thanks Gopi ME Tech
Cant open file 'servicecontractri.ibd'
Hi I am getting a failure on my backup of SupportCentre ERROR = General Error, Message from server: "Cant open file 'servicecontractri.ibd' errno:1) Wondering if anyone can assist? Steve
Business services in 8.0.0 version
Hi, Where can we manage business services in ServiceDesk plus 8.0.0. We are using enterprise version and i cannot find this section ... Thanks
Grouping licenses?
Hi, I would like to know if there is any posibility to group different version of a product. For example, I have a colume license with office, that allow me to use new and older version. So i have let's say 100 licenses, and I installed 60 of office 2010, 30 of office 2007 and 10 of office 2003. Can these be grouped as a single "office" license? And the same at the operating system, grouping win 7 enterprise and xp professional.. thanks,
"No flows received" e-mail alert
Hello, we used to get an e-mail from netflow analyzer like this: Dear Administrator, This is an automated mail generated by the ManageEngine NetFlow Analyzer, to inform you of following event. Message The following interface is not receiving flows for past 15 minutes Device name XXXXXXXXXX Interface Name GigabitEthernet0/0 but recently we've noticed probes not sending data (or collector not receiving..) "silently". Where configuration tasks about this alert are located in Netflow Analyzer?
concentrate attention to something specific
how i can view all the traffic of my devices to a specific site... like facebook, youtube or google. Please Answa Me! Tnks!
Raw Logs Archiving disabled, space in C: storage still filling up to 100%
Hi, I tried switching the logs storage to a E: drive, then I tried disabling the Raw Logs Archiving, but I still have some kind of files filling up both C: and E: drives. I used to have exactly this amount of space using FW Analyzer 6 and 20GB was good enough space for my logs. Now the analyzer eat up all the space in about a day (even with Raw Logs Archiving disabled!) Please advice!
Warning window
Team, I see the following small issue. I try to assign an asset to the user. I chose the asset and changed 'Asset State' to the in Use. SD asked to choose user. I should choose user. I chose xxx. But should be chose yyy. I changed user to yyy and see warning window as on screenshot. Can you please turn off this annoying warning ? This warning will be apper each time when you will change the user (first time is ok). Just do it. Thanks
Import devices and DB
Hi All, We have 1 Prod Opmamner setup and one more for QA. We have trial license on QA. I have just setup this environment. In order to replicate the same scenario, What all should i import from Prod to QA? Also i dont want all the notification profiles to be imported (otherwise there will 2 email triggers for the same alert) instead a common test profile has to be set up for all the devices. Any other things i have missed out please let me know. Regards, RK
Agentless scanning for Windows 7 64bit?
I'm having problems getting our Windows 7 computers to scan on the domain. The XP computers are fine but the Windows 7 computers are giving me this error in ServiceDesk 8.0.6 "Connection to RPC server in the workstation failed. " I've turned off the Windows Firewall and I ran the scan_setup.vbs file and I tried all the recommendations on the "Troubleshooting DCOM Error" page (http://203.199.211.69/sd/AddSolution.sd?solID=4501) And I tried all the steps in the "Scan Troubleshooting" page that comes
Watchguard Bandwidth
I am testing out Firewall Analyzer and have a Watchguard X750 Firewall. It is not showing bandwidth data. I have completed the additional steps per your instructions. Any ideas?
Unable to change SLA Details
When editing SLA details or adding new ones I receive following error: FAILURE :Error while adding the SLA Details. Please report the problem to the system administrator, with the Error Code - 1.178.193.400.926. Any ideas? Regards John
Using Net Send for alerts
I am trying to send alerts via net send using a notification profile. I have set it up as I think it should be, but it will not test the profile correctly. The test never finishes. The attached picture shows the settings I am trying. Does anyone have this working or any ideas? Thanks Tim
DE backup operation creates "User authentication failed" messages on Cisco ASA 5500
DE is able to backup a Cisco ASA5500 successfully. However, viewing the event logs on the ASA during a backup, shows that DE made multiple login attempts during one backup procedure. It looks like there were 3 successful logins and one failed login during each and every backup procedure. Why are there multiple logins?...I assume for each command issued? like, "show version" "show running-config" "show startup-config" etc. Why is there a failed login?...can this be fixed? Thank you
Service Desk Plus
Hello! There is a problem with the Service Desk Plus. Requests hang when accessing SQL database. Observe the following: Go to the SQL database query some of the queries are stopped and idle, hung over, a new request, he also hangs as a previous request was not fulfilled and so until the next office does not hang SD. Local calls to SQL works without problems. Version SD: 8.0.0.8006 Please tell me where to see the logs and how can I solve this problem? Thanks in advance!
Requests for password only goto one admin
We are trialing the software so using the eval version (version 6.3.0 build 6303). I have added the account and password data through the default admin login and created a new admin login called simon. When the guest account makes a request for a password, the only account that can see the request is admin not simon (through Admin, Users then Password Access Requests). Is there a way that any admin can see and approve/reject the request because when we go live there will be 5+ admins and if
Best Practice - Integrating ServiceDesk with SupportCenter
We're looking into on how to best have requests/problems that relies on internal as well as external (customer) workflows. i.e. a customer request escalates and gives cause to open a SD problem with a followup change etc. There seem to be no obvious way to integrate the two products... I'm looking forward to hear what ME suggests as well as the community, how do you guys do it? Use Case: 1) Customer support recieves a ticket that looks like it's caused by some core component bug 2) Customer support
Wishes from ManageEngine Desktop Central Team
Hi Folks ManageEngine Desktop Central Wishes everyone a Merry Christmas and Happy Holidays. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog | About ManageEngine -- Try our ManageEngine Certification Program --
Option to push instantly
I would like to be able to push out applications or patches instantly rather than having to wait 90 minutes or for the user to log in
Issue installing a msi
I get this error message when installing the msi. "Could not connect the share from the client computer : Logon failure: unknown user name or bad password." I can access the share from the client machine without any issues. Please let me know what could be causing this.
And - Or - selection for viewing filters
Hi, we saw that you changed the AND-OR possibilities for the reports. Will this be implemented for the viewing filters aswell? Would be very usefull. Thanks, David
Contact creation w/o CSV
How can I create a single contact through the web interface. CSV process takes my users out of the application. Lorh High Octane
I would like to know product of ManageEngine about log consolidate
I would like to know product of ManageEngine about log consolidate(Windows, Unix, MSSQL, Oracle audit log, Network device CISCO, etc.) My company have demand of this product. Currently, my company use Op/App manager which support me only performance log(not usage log) Which one is on this requirement. Suggest me please.. Thanks BR M.Suradech
asset inventory, strange PC names
After we upgraded to v8 we started to see workstations listed twice in the asset list. For instance we would have a server name Server1.whatever.com and then we would have one almost identical named Server1.whatever.com.old Its seems almost random when one will show up. But they do show up. If I delete the entry, it will show back up again. It does not seem to be hurting anything but its starting to get annoying. thanks j
Asset Agent
Hi I am evaluating v 8 of sdp, I noticed the asset explorer, what I do not understand is why when an asset is in a remote location in the service desk inventory it will try to connect to the local ip address of the asset (ex 192.x.x.x) instead the current public internet address, I have in the agent config selected both methods but still all remote machines will show their local / ip address instead of public address making it impossible to remote control or even refresh the invenotry of them Regards
SCP - holidays
Hi, i have all holidays for 2010 (this year) in the system. Must a enter the holidays for 2011 as new entries or can i also change the existing entries from 2010 to 2011. Or will this cause a problem with sla-calculation of old requests? To change the date would be more comfortable then to add new ones. TX martin
Hotfix 8006 Released !!
Dear Users, Please refer to the below announce notification for the hotfix release. https://forums.manageengine.com/#Topic/49000004697258 Thanks & Regards, Srikrishnan ServiceDesk Plus
Install Error
When I install Firewall Analyser using the quick or advanced option, I get "Error occurred while configuring Port Number". I then completes the install, but the service will not start - error 1067 (Critical error: wait for JVM process failed) I've tried changing port numbers. No other apps are installed. I've also tried using a standard virtual machine and building a new OS with default settings. OS is Windows 2008 R2 Standard. Any ideas?
add a new tab
dear all, I am using helpdesk to manage my requests,i want to add a tab in order to add my customers do i need a development to do that or there is another way. thanks.
Agent mode scanning
How often local agent scans the computer ? And report about it ? Will it done on each start of the computer ? I restarted ManageEngine AssetExplorer Agent service and see the same "date scan" in the Assets. Can you please configure it on the client side ? We have a lot of laptops. Laptop should periodically report itself about all changes. It should be similar WSUS agent. Try to connect to server until it will be ever done. Is there any way to do it manually as startup script ? I see the same scan
Department Head
Is there any way to sync "Department Head" person from Active Directory ? At the moment Department Head is empty in the Departments. Fill it manually for 100 departments is not ok. Thanks ps. SD 8005.
Limiting departments access
I would like to setup a department to use ServiceDesk Plus, however I have some requirements that need to be meet which I am not sure how to setup. I will call the department that needs to be setup SP. My requirements are: 1. SP should not be able to view, edit, delete or do anything else outside their SP department. 2. Whenever SP creates a new task or closes a task, an email should only goto them (individually) and not to any other user.
Password exports cause a line wrap with long 'notes' entries
If the 'notes' entry of a password has multiple lines, it causes a line feed in the .csv export. Maybe if you wrap it up in bunnies " so that excel treats it as a line feed within the cell and not a new record. Ta, Jeff.
Router Functionality?
Does anyone know what the "Routers" are used for in OpUtils? I know what a router is and how it works ..... just how does OpUtils utilize this device? Maybe the better question is: What information exactly does OpUtils get from a configured "Router"? Please be very detailed ..... The underlying reason is that I am trying to find out where OpUtils gets its infromation for IP<>MAC assignments because I am missing many of them. I would assume it gets this information from the ARP table in the Switches
unable to change to default view
Hi I am unable to change to default view. Pls help.
Unable to add the Criteria when adding notification profile
No matter what device I try to add a notification profile to, and no matter which criteria I use, I get a "Unable to add the Criteria" This happens across the board. Any ideas on the cause of this? Thanks, Marc
wrap description in Service Catalog
Can you please turn off wrapping in description for Services in the Service Catalog ? User can't see full description. When user choose any service, he will not see description already (there doesn't exist this field). ps. I mean User mode, when user chose Service Catalog and try to create a new service request. Screenshot is attached. Thanks
may i choose a minimum interval in report function?
Thx for your reading first the report function of application manager is a awesome features it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval?
config interval of the report features
Thx for your reading first the report function of application manager is a awesome features it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval?
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