I'm having problems getting our Windows 7 computers to scan on the domain. The XP computers are fine but the Windows 7 computers are giving me this error in ServiceDesk 8.0.6 " Connection to RPC server in the workstation failed. "

 

I've turned off the Windows Firewall and I ran the scan_setup.vbs file and I tried all the recommendations on the " Troubleshooting DCOM Error" page ( http://203.199.211.69/sd/AddSolution.sd?solID=4501)

And I tried all the steps in the "Scan Troubleshooting" page that comes up after an attempted scan.

 

Is there anything else I can try?

 

Thanks!

 

Travis Curry

Sr. Tech Support Analyst