Self Service Requester Template
I would like to create a template for the self service portal where the mode is set to self-service and without the option to change. I have tried this using the standard templates but if I make the change on the requester template it also stays with the technicians template. I need the technicians template to be different as this is set to phonecall. Does anyone have any ideas? Thanks.
Run System Command / Program
Hi, I just want to ask if OP Manager can be able to restart a server automatically when a threshold is reach/violated? What does OP Manager need to execute this? Thanks, Mac
Run program with Servername as an attribute
Hi I want to run a program in Opmanager to trigger when one process reaches a critical point. I want to pass the server name to the script and this works when running from the commmand line. i.e. script.bat servername How can I setup an action like this in Opmanager. Thanks James
Notification rules per site
Hello. We have a number of clients who has different needs of notifications. Some of them want notifications when a new request is registered and some does not. We have set up each client as a site and we would like to be able to set up one set of notification rules per site. Now we are using the notification filter to exclude the clients who doesn't want notifications and that gives us problems with notifications to technicians. To sum it up, we would like to be able to set up one set of
OU Object Audit
Hello I'm in the process of purchasing AD Audit Plus, I'm getting all the reports but not the OU creation and OU changes. If I create a ne OU and create a new user with this OU, AD Audit Plus captures the new user creation but not the OU creation. I can see the user creation in the windows event but not the OU creation event. At the Domain level I've set "everyone" in the Audit tab for "Create/Delete Organisation Unit Objects" and Create/Delete User container Object". We have the GPO for Servers
Adding multipe servicedesk plus license files
How can I add multiple lincese files that my company had received from ZOHO, for SDP? If I click on the lincese link it just allows for entering one license file and doesn't allow for multiple xmls to be uploaded
Performance Monitoring per CPU core
Hi, I have installed AppManager as a trial and so far it seems pretty good and easy to configure, however I do have a question - When I monitor a VMWare virtual machine, it shows the performance per cpu core, but when I monitor a server (Linux) it only shows me the cpu performance overall, not per individual core. Is there a way to view CPU utilization/performance per core for servers? And is it possible to see graphs in 5 minute snapshots, the default "History Report" and other graphs are in
failed to start the server
enviroment : centos 5.5 x64 every time start the server,show this: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details 1.please telll me where is the log? 2.the server can't start? thanks all!
Question on DCService
We recently had to reinstall DesktopCentral due to some database corruption. Nothing too hard, and the process was relatively painless. I uninstalled the agent across the board, then recursively removed the standard install directory from all machines so I would be starting with a clean slate. Subsequently, and only on some machines, I'm seeing a WScript popup (started by dcservice) that is trying to run a non-existant .vbs script. Since the standard install directories were clean, where does
Unable to remote control machines with multiple IP addresses in different subnets - and now scan fails as well
We have discovered that it the target machine has multiple IP addresses in different subnets then the we are unable to remote control them. The patch and asset scan work fine to these machine, however the remote control fails with "The network path was not found" After testing we realised it only affects target clients that have virtual NIC's configured for different subnets. The machines with the problem were running either VMWare Workstation or Oracle VM Virtual Box which both create virtual
Is a way to monitoring a mailbox messages count or size?
Hello, I'm using a mail archiving solution where all the mailboxes send copy of the messages to an archiving mailbox, then the archiving solution get those messages and flush the archiving mailbox. If the archiving mailbox grow or have a lot of messages, could be an issue in the archiving. I would like to receive an alert when archiving mailbox has more than 15 messages or some thing like that. Thanks and Regards, Jorge
opmanager x64 on windows 2003 R2 x64
I have a problem : I installed a fresh version (8723) OpManager x64 on a virtual server 2003 R2 x64 as service windows NT. But even if i use a service account (with all right access needed) and when i logon on the vmware console and logoff, the wrapper shutdown.(as well java.exe and mysqld-nt processes...) I tried to uninstall the service and reinstall it : (with -r and -i) : noway.... when i connect remotly the server with mstsc : no problem when i logoff my server is fully MS hotfix updated i made
Oracle database compability
Hello, When Oracle database will be compatible with SDP? Or will it ever be? Thanks for the reply. Deniz Atay
Deleting Categories - Cannot delete a sub-category
I have manually deleted tickets relating to a particular sub-category, we have no problems in our database and only 4 changes, none of which use that sub-category. Thsi sub-category has no items. As far as I can tell Solutions use their own categorization hierarchy - am I missing some place categories are used? Please provide a sample script for all the places needed to be unhitched before a category / subcategory or item is allowed to be fully deleted (not just greyed out for no further use).
Full Data Model
is it possible to get a full data model for the product (ie not the ones published in the reporting area, as they are demonstrably incomplete)
Licensing Question
i have a company with 5 customer Support representatives, a few sales man and a few developers. since some of the support tickets need to go to a developer for resolution or to a salesman, do i need to buy a license for each developer & salesman although they use the system only a few times a day to update a ticket (as opposed to the customer support representatives who use the system all the time)
Asset Scanning issue
Dear Manage Engine, I am getting the below exception when I try to scan one of the PC in our network. We are using SD+ 8008 build with mssql DB. [10:01:36:452]|[03-03-2011]|[com.adventnet.servicedesk.asset.action.NodeDiscoveryAction]|[INFO]|[25]|: Form passed is : com.adventnet.servicedesk.asset.form.NodeDiscoveryForm@612c02| [10:01:38:530]|[03-03-2011]|[com.adventnet.servicedesk.asset.action.NodeDiscoveryAction]|[INFO]|[25]|: Form passed is : com.adventnet.servicedesk.asset.form.NodeDiscoveryForm@17d8bc3|
JMS messages?
Hi, Maybe I just can't find it, but is there a Monitor for JMS Messages? Thanks,
sending sms via the Linux OS Server with GSM modem
how can I use GSM Modem for sending Sms with Manage engine with the Linux OS Server?
Resolved status generates e-mail notificaton
Hi guys, I've recently upgraded from build 6008 to 6012. While using build 6008 i have added a new status called "Resolved" of Type "Completed". After upgrading to 6012 when I change the status of a request to "Resolved" the requester receives an e-mail stating that the request is closed. If I change the status from "Resolved" to "Closed" the requester receives another e-mail. Also when changing the request status to "Resolved" in the "History" tab I get a "Display Opn by technician time date" message.
Excluding Specific User Modification Event IDs from Alerts
I have created alerts for event id 462 and 4738; however all user modification event ids are triggering an alert. Please help
Disk utilization is reporting 100% incorrectly
I am setting up OpManager and have been getting disk utilization alarms that servers are at 100% utilization. When I log onto the servers (both linux and windows) the utilization is no where near 100%. What would cause this and should there be another monitor to use instead of disk utilization?
OpManager dashboard "Last N hours Traffic" widget enhancement ??
Is there a way to aggregate or combine the output provided by the dashboard "Last N hours Traffic" widget for multiple interfaces on different devices on one graphic? Preferably the output would use line graph (versus area graph) and would provide a legend of which color line goes with each interface. Thanks!
Audit Trail available as data?
Given the audit trail in the tool for the changes that have been made to a ticket, are these changes available as rows of data or is the audit trail a simple text dump?
Alerts
I have removed the AD audit alert for the password last set event ID; however, I still receive alerts for that event. I currently have an alert configured to alert of event ID 462 and 4738, but all other user modification event IDs are being sent as alerts as well. Any thoughts?
How to set Default Calender folder to have permission as "Default" = "Reviewer"
When we create a user we would like to change the default calender permission to reviewer. Mike
Importing users from Oracle or SQL Databases
Is it possible to import the users by directly connecting to Oracle or SQL database server?
Bulk Updates
Is it possible to do a bulk properties change with unique entries for each description? I basically want to add use names to the description on computers in AD. Thank you.
Please help me
Good afternoon. My name is Teresa and I need Gobi Muthuperiasamy (app_support) expertise on an issue. What is his direct contact info, please? Thank you in advance. Teresa B. tbustamante@arbita.net
Priority Matrix
This topic was brought up last year but the response did not provide a resolution. We are evaluating SDP and have an evaluation license for the Professional version which would be the correct version for us. However - we initially were evaluating Enterprise and it seems that one of the features we configured, Priority Matrix, has been removed from the editable options when the Professional Version license was installed. However we configured that feature in the Enterprise version. The problem
SDP 8 - Template Editing
Hello guys, I'm having a problem when i try to edit default request templates (i did not test out other edits yet), but in all of them i encounter the same problem. So i edit (for example), the default mail fetching problem template. I add in some text in the field Solution or Description, and then it just keeps saving, as in this screenshot: The yellow message 'saving' does not go away here. The message with the exclamination details are seen in the following screenshot: This message states that
SupportCenter Plus Hotfix 7704 released
Dear Customers, Hotfix 7704 released today.This release fixes the problem "Contacts getting deleted, when a sub account is deleted".People who use Sub Account feature, please upgrade to this build. Please follow the link below for the list of issues addressed, http://www.manageengine.com/products/support-center/sp-readme-7_6.html For upgrade instructions and to download the patch, please use the link below, http://www.manageengine.com/products/support-center/service-packs.html Thank You Regards,
password expiration
What happens if a user does not change their password before their password expires? Is the user able to un-expire their acccount? Is this done with the "Unlock Account" option or "Forgotten Password" option? Does it reset the expiration time? so if we have a policy to change password every 90 days, does performing either of those options above reset that? Thanks
Setting default SLA
Is there a way of setting a default SLA for all new requests?
Requester receives two Alerts when request Closed
When a tech closes a request the requester receives two email alerts. 1. The request raised by you was Closed 2. The request raised by you was Updated Seems redundant to send two notifications I included my notification rules Acknowledge requester by e-mail when a new request is received. Acknowledge requester by e-mail on receipt of the email reply. Acknowledge requester by e-mail when the request is updated. E-mail user when a request is resolved. Acknowledge requester
Opmanger Wishlist
Hello, i've played with Opmanger recently and i've found that all around it as a good NMS with a rapid adoption curve due to good built-in vendor/device templates. Business/Network maps with weathermap support it's also a good addition especially when you use xFlow plugin to drill down network congestions. I like ESX support too..simple but effective (if you need deeper/trend/capacity analisys you could use xangati,ecc..) but from infrastructure perspective it's more than enough. Ok now what mostly
Thinking about replacing vb login script with Desktop Central configuration (anyone have any experience/currently do this)?
I currently use a vb login script (like I'm sure many folks do), to accomplish a variety of tasks during login. I know that Desktop Central can do some/all(?) of the items my script does but I'm wondering if anyone has current experience and can comment on any pitfalls. My current script: Maps a few network drives (one based on username, one depending on whether a person is a member of a specific AD group, the other a general everyone gets it drive). Runs a batch file that overwrites a local file
Trying to start MySQL server failed
Hey guys, I have been trailing FW Analyzer for a couple of days now on Windows platform. I decieded that I would try it on a Linux platform and have installed it on a fresh SUSE 10.01 box. All seemd to go well but whe I used the ./run.sh I recieved the following message "Trying to start MySQL server failed". Can you guys point me in the right direction. Thanks Brett...
QoS not bing displaye correctly
Guys, Hope you can help, We have and MPLS network across 2Mb LL, we have asked our provider to point all the Cisco routers to the Net flow server and after some initial configuration changes we see all the devices. We do however still have a few issues: 1. The QoS setting do not seem to be working, almost everything is being reported under "000000", and Again QoS has been configured on these routers by our Provider. 2. I had to manually change the interface speed to the correct bits,(e.g. 2Mb = 2000000bits)
OpManager doesn't show all received traps
Hi, I have been using OpManager to receive traps from Cisco Systems ASR5000 Intelligent Mobile Gateway (Starent GGSN). The traps have been configured by loading a MIB. The problem is that some traps exists in SNMP trap parser file but somehow are not recognized and displayed in any of alarm lists. I have checked "All alarms" and " Unsolicited traps" but couldn't find them. To prove this I have started Wireshark trace on OpManager server. From trace you can see followong two traps: 1.3.6.1.4.1.8164.2.76
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