cisco firewall monitor in appmanager
I work for a small company where we use OpManager to monitor our network devices and systems. Recently, we investigated the implications of a switch to AppManager. In our opinion AppManager has more and better capabilities to monitor services and systems. In our survey of AppManager we could determine that the features we use in OpManager are supported by AppManager with the exception of monitors for our CISCO firewalls (PIX 506E, ASA 5500 and ASA 5510). In order to make the switch we require a solution
ASA5505 sending flow data but ME Netflow Analyzer claims "no device is currently exporting".
Hello, I configured an ASA 5505 following the directions here: http://forums.manageengine.com/#Topic/49000003577055 asagw# show ru | inc flow access-list netflow-export extended permit ip any any flow-export destination inside 76.10.144.209 9996 flow-export template timeout-rate 1 flow-export delay flow-create 60 class-map netflow-export-class match access-list netflow-export policy-map netflow-export-policy class netflow-export-class flow-export event-type all destination 76.10.144.209 and I
When updating the Managers field for a single user a error occurs
Under Contact Details in Organization block the Manager Field is unable to be updated. The Domain wide password policy min=0 max= 90 error message below Error Code - 8007202f : Error In Setting Attributes, A constraint violation occurred.
Remote connection via Web Browser
For some reason I am not able to connect to the Audit plus console from my desktop machine. The only time I can access it is on the server. I'm adding the correct port to the address.....http://hostname:9090 is there something else I need to do so I can remotely connect? I just finished this install today and haven't really learned all the tricks. Anything you have to offer with be greatly appreciated! Thanks!
Managing an Oracle Internet Directory with ADManager (or somethign else?)
I've been asked if AD Manager can manage OID user accounts as well. OID is Oracles Internet Directory application which manages LDAP users that will logon to one of our in house applications. Thanks, Shane
what happens when my license expire?
do also have the option to downgrade? I am the only one using it and i bought the one with technician so i plan to downgrade. TIA.
sites feature confusion
We have 2 different and separately managed groups within our organization all using SDP (build 8009). We want to use separate SLA's and business rules for each group and also be able to separately view the dashboard for each group. Therefore we decided to use the sites feature to allow this. Group 1 - not associated with any site Group 2 - Site A Both sites need to see all the same requesters (active directory used) We created Site A added the technician group and assigned technicians to this group
Asset new entries mandatory field
Hello, Will there be development to make the asset fields mandatory or optional as in the incident request templates fields? What we want is that some fields (that we will select) should be mandatory to be filled while adding a new asset manually. Thanks in advance for your response
Translation Problem Italian version
Hi, Just signaling a few mistakes in the Italian translation of ServiceDesk. In the italian version the "Asset ID" in the ti ticket request is translated as "Workstation ID", which is not entirely accurate since we associate not just workstations to the users and this create confusion. In the Mail configuration to start and stop the fetcher there is a "INIZIA RIEPILOGO" and "FERMA RIEPILOGO", which in Italian just doesn't make any sense at all. Better to place something like "ATTIVA" and "DISATTIVA".
SDP - Same email address appears twice in the To: field while approving PO when requester is also approver
Hi, I've noticed that in SDP, when a PO requester is set to approve it's own PO requests, the same email address appears twice (divided by comma) in the To: field of the dialog which pops up when Actions ->Approve PO option is selected. Thank you, Miron
SDP - Send notifications to administrator/assigned technician when request's SLA is violated
Hi, How can I configure the SDP to send email notifications to administrator/assigned technician when a request's SLA is violated? Thanks! Miron
How to Disable Tabs in service desk
I want to Disable Purchase Management Tab on My service Desk demo version, or Contract Management or Problem Management Can I do this ???
Special characters in attachment in reply/forward
Attachments that are added or already existed in a reply/forward of a request and contain a 'special' character are displaying the wrong name in email clients such as lotus notes and outlook, but not webmail clients like gmail and hotmail. Any idea where this replacing of special characters occurs? (screenshot shows 1 attachment that is named ä.html and one (correctly) a_b.html
Dircovery device
When i use Dircovery device feature, opmanager dircovery my laptop but my lap is in unknow group? why? And i want to know how preconfigure , SNMP protocol?
SSH/CLI Timeout/Gauges not showing properly
Hello All - I was wondering how I could go about chaging the default CLI timeout values. I am running into an issue where I can use the "test" button for a CLI/SSH monitor, however, more often than not the gauge is simply not displaying. So I know my credentials are correct and the monitor itself works. Thanks, Jason
automatically assigning a computer to a site
We have a lot of site in our Service Desk Plus. ís it possible assigning automatically the computer to a site when it scaned with the manage engine agent? could be by ip, computer name.
I've
Hi, I've just installed OpManager as i'm looking at purchasing a network monitoring system. At the minute i've just dived in feet first and working my way around. I've got the majority of my network on but what i'm struggling with is alerts, more specifically the setting up of the SMS modem. I have a USB gprs modem attached to my op manager server which reports that it is correctly installed onto com3. When I enter my mobile number and com3 into opmanager and submit, I get a message saying that
Asset Repair and History
I have issues where alot of our assets go out for repairs. I have the need to track RMA#, date sent, date returned and reason for repair and what was fixed during repair. I need the history of this as well.... i use the custom entries to add the information, but it doesn't keep any history when it has to go back out. Any help would be GREAT!! Thanks
How many request i assign
Dear may i have report to know how many request i assign by day
OID (Oracle Internet Directory) intigration
Hi, I've been asked if AD Manager can manage OID user accounts as well. OID is Oracles Internet Directory application which manages LDAP users that will logon to one of our inhouse applications. We've yet to purchase AD manager, but if this sort of functionality was availiable I'm certain I could have the purchase approved. Thanks, SH
Stopping patch deployment over 3G networks
Is there a way to ensure that patches are not deployed if the target computer connects via a 3G aircard please ? I was about to deploy a number of patches to a machine, the user disconnected from the LAN and started up his wireless aircard (Sierre Wireless 360) and connected via a VPN. At this point the DC agent must have connected to the server and started the patch install. The patches were huge (one of them was XP SP3), fortunately I spotted what was happening and dropped the VPN and aircard
Install Agent from server to HP thin client (Citrix client) fail
When I Install Agent from server to HP thin client [T5730] (Citrix client) fail and have error message " An extended error has occurred". This PC boot up and connect to our host site with VPN connection to Citric server for all application. Do Desktop Central support such connection. Best Regards, Raphael
Patch 97546 - Root Update Oct 2010 does not apply on some machines
Hey - Trying to get updates to all our machines and this one in particular is giving us problems. The March 2011 rootupd applied, this one says it was successful but still comes back on the scan as being needed. Can someone help? Thanks, Gina & Kelley Sequoyah Regional Library
Storage of Software Repository
Hi there, We ran into an issue the other week where our Desktop Central server became overloaded and everything went down fairly hard. This is because the 2tb of storage we had set aside for Desktop Central and it's repositories became overloaded and filled the drive to the point where we only had a few kb left. To fix this, we purchased a dedicated NAS for storing the the various repositories. We've moved the repositories to the NAS and made the necessary changes to point the patches, updates, and
Link enterprise documentation repository (URL's) to the support tickets
Hello Team, I would like to have ideas around - 1. Is it possible to link the enterprise documentation to the support tickets ? So that we can have direct linkages to the problem and the solutions. 2. Is there a way that we could implement certain templates for the various kind of support requests ? 3. Finally, if there was a check list way of progressing in the support requests. Regards Sumi
Possible use of Desktop Central
Can this program be used to monitor internet or network usage among several workstations?
Bulk replace
Hey I want to do a conditional replace in a AD field, as an example, user have location London but the office moves to Paris, I want to update all fields that have location London to Paris, can that be done with bulk update users? Best Regards Mikael
Perspectives or Views for Request Tab Column Customization
A couple of feature requests bundled into one. Given the fairly clunky column customization possible in the request view. 1. Allow repositioning of columns by drag and drop 2. Allow multiple sub-sets of columns to be saved as 'Views' or 'Perspectives' (to avoid left right scroll and to build multiple purpose focussed column sets) 3. Allow renaming of column headers Re 2: I might have a 'default view' of Rank | Request ID | Template Name | Description | Requester | Created Date | Due By | Status But
Change Request via API
Hi. Is there any way to add new, check or update Change Request using API? So far I've been able to add only standard request. Thanks. P.
KPI
Hi, I need to show to the customers about the KPIs report, such as: customer satisfaction, response time, fix time and escalation,.. but do not know how to create these type of report in SDP. So please kindly help and support, thanks, - Tuyen www.i3-vietnam.com
8010 ETA?
Any word of releasing 8010? We have been anxious to fix the Software Manufacturer name editing so we can get software metering to work. Thanks.
7704 - Increase the number of search results shown on a page
Hi guys, Is there any way to increase the default number of requests shown in search results from 5? It can be quite time-consuming to page through a large number of search results and it would be much quicker if we were able to scroll down the page instead. Cheers, Andy
Deleting a group
Hi, By deleting a group would this in any way affect the previous history of calls logged and closed to this group? Also would it affect the history of any calls that are active that were previously assigned to that group but have now been re-assinged to another group? Thanks
Solution Search not working
Hi, Solution search does not work. The only way to see solution is by knowing where they are and browse to them. Furthermore in IE8 if you click on "browse by category" the list that appears disappers as soon as you move the mouse to get on top of it. PS: search in this very forum too dows not work in firefox How can i solve this? Thanks
Report for Assests
Dear any one Can help Me to Run this Report for Assests Site Total Memory Processor Name Processor Speed (in MHz) Hard desk Details Model
Approval Procces with multiple approvers
Could I assign multiple people to approve a Purchase Order /incident and have the approvals in order, step by step? I mean, the system send the approval email in order,First the person choosen in first place, only when the first approver take the proper action the Incident or P.O. is sent to the second (unless the first deny the PO) and so on. thanks in advance
View Additional Columns
Is there a way to view the "Acquisition Date" column when looking at my entire list of Workstations?
Todaydate in the Query Editor
Dear All I need to know how can I write todaydate in the Query Editor .I need to write if systemdate > completiondate Raeda
Log from CSV
Hello all, i have a CSV with some log events (in windows raw format). Is it possible to import manually this file format in the ManageEngine console? Thanks in advance!
No data found
Recently when using EventLog Analyzer, when we click on a particular service, event, count, etc. Anything that would bring up the detailed pop-out window, the pop-out window says "No Data Found". Regardless of time frame or range, same thing for everything. Reports don't work too.
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