sites feature confusion
We have 2 different and separately managed groups within our organization all using SDP (build 8009). We want to use separate SLA's and business rules for each group and also be able to separately view the dashboard for each group. Therefore we decided to use the sites feature to allow this.
Group 1 - not associated with any site
Group 2 - Site A
Both sites need to see all the same requesters (active directory used)
We created Site A added the technician group and assigned technicians to this group in Site A. Techs allowed to view/create/edit all tickets in their site.
PROBLEM: the technician in site A cannot create any tickets because the requester field is greyed out (she cannot click in the field to add a requester name).