Two PFsense routers and static routes
1 Pfsense box with 3 links. wan ,lan .And opt1 Second Pfsense box same setup Wan ,lan opt1. Both have their own modem and Wan IP Both have a different lan subnet. The pair have a static route configured between them on the OPT1 interface (separate subnet) 1/2 mile apart using wireless AP's to make the link. This works flawless. Both lans have several servers , mostly Security systems with cameras , so we have a lot of internal traffic. I have Pfflowd set up sending data to my trial ManageEngine
No device is currently exporting NetFlow
I have configured my CISCO ASA 5510 (IOS 8.2) for NESL. However when I check my server where the Netflow Module is configured, it says that no device is currently exporting NetFlow. when i do a show flow-export counters it shows packets sent as shown below. ecab# sh flow-export count destination: inside 10.11.10.190 9996 Statistics: packets sent 15783 Errors: block allocation failure 0 invalid interface
how to clear previous data in opmanager
how to clear logs in Opmanager
Applications Manager Training (Best Practices & Tips) for $299 at the User Conference
You may be aware by now about the ManageEngine User Conference to be held in New York and San Francisco. Get Applications Manager Training (Best Practices & Tips) for $299 at the User Conference in New York or San Francisco. You can also talk to the product experts and other users at the show. You can now get ManageEngine Applications Manager Training(Best Practices & Tips) for $299 at the User Conference. Register now. Each registration for $299 includes: Entry for the ManageEngine User Conference
How to monitor a process that resets itself every night.
I want to monitor the w3wp.exe process which is the appool process for IIS (Microsofts web server). I have one of these per web site (multiple sites & processes) on a web server. At midnight IIS resets the process automatically which cuases the process ID to change which OpsManager cannot deal with. Is there a way to account for this? I want to monitor the memory these processes are consuming.
Can't login after migration to Linux
Hi, We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server. Steps we followed: 1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus (8.0.0.8009). Test local admin password - it's OK. 2. Backed up the database. 3. Installed ServiceDesk Plus in the Linux server. (can login with admin/admin or guest/guest) 4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server - 8.0.0.8009). (can login with
Mail Server settings using Google Apps
Is it possible to configure OPM mail sending using Google Apps? I have applied all of the setting, including checking SSL Enabled and leaving SSL Certificate and SSL Certificat KeyPassword blank. The test mail was successfully received but I haven't received any real notification emails, since making the change.
Active IE Sessions
Inquiring if there is a way to have multiple IE8 sessions stay actively logged on using both ADManagerPlus and SelfService Plus? Thanks!
Report Unlock users
Hello, Is there any way to do a report of the users when have been unlocked? Thank you
Need help with SQL Query
Looking to add a custom service request field to a report: Currently here is my query SELECT serdef.NAME "Service Category",serdef.NAME "Service Category",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wotodesc.FULLDESCRIPTION "Description",appStDef.STATUSNAME "Approval Status",wo.TITLE "Subject" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderToDescription wotodesc ON wo.WORKORDERID=wotodesc.WORKORDERID
View the "User" or "Category" Column in
I noted that the reports or views of the data that ME generates do not normally have the "User" or "Category" column included in them. Some of the other reports, have even less columns in them. I know the data is there because if I export to PDF I can see all the columns (inc user and category), but is there any easy way for me to adjust the default settings for these reports/views so that I can add the user or category columns? My point is that if, for example, a service stopped on a windows server,
VMWare esxi 4.1 - monitoring & dealing with vCenter's "remote tech support" warning
I really am happy with the virtual device monitoring in opmanager, and am using it for my 4.1 esx servers. I have 4 more esxi 4.1 servers, but unfortunately if I enable SSH (remote tech support).. a warning is permanently displayed in vCenter for those clusters. How can I make use of the SSH monitoring in opmanager and avoid living with the permanent warning message in vCenter? Anyone resolve this?
How can I connect EventLog Analyzer - ManageEngine to fortigate 80c
I installed software I can see only windows eventlogs but i wanna see fortigate eventlog how can i do that
How To change syslogservice Server port (UDP 514) in EventLog Analyzer
The same server has OPManager and EventLog Analyzer installed. And in EventLog it is saying Failed Ports= 514 Please guide.
Removing Admin Login
How do I remove the admin login for users who connect to ADAudit plus. The admin account and password automatically appear, I would like for them to sign in with their domain credentials. Also, is there a way I can turn on SSO for users?
Run File On Machine.
Hi, I have a piece of bespoke software that i need to roll-out to a windows 7 client. I've got a Folder that contains a bat file that must be copied to a specific folder on the C: drive then a bat file in the folder must be run as an Admin. The Windows 7 Client machines does not have local admin. So far I've created a bat file which uses xcopy to copy this software from a folder on a network share the folder on the C:\ Drive and tried to get Desktop Central to send this out, however it does not work
Update Agent Systray settings
If you deploy the agent, then go back into the Admin interface and make changes to the Agent or the Agent Systray Icon behavior, is that automatically pushed out or does the agent poll the config routinely? What is the schedule for this? I see 'refresh period 90min' quite a bit under the patch deployment... is this the same refresh cycle?
default monitoring for VM's inside hosts
Hey We have 8 hosts that hold over 200 virtual machines. Whenever I add a host, the VM gets a default CPU utilization of 85/90. I want to change it so the default is 95/99, is it possible for me to change this so every time i import a new host all the virtual machines get this as the default? Thanks Brett
cannot change the technician domain name
Hi, I am the Tech in ManageEngine and assigned as SiteAdmin including 2 other SiteAdmin, along with this we have 10 regular site technicians. Somehow, when I logged in today I don't see any admin rights, however I checked with another SiteAdmin to make sure the roles are assigned right to my user id and they are. We tried to re-add the roles but still giving us the same error. Then we found that every technician has a domain assigned under their profile in Manage Engine in Technician section, somehow
Missing Alerts
I am testing the Firewall Analyzer, and noticed that I get no alerts coming in from my SonicWALL devices. I get all the emails from the sonicwall, but no alerts listed in the firewall analyzer. Does FWA support sonicwall alerts?
Requests older than 5 days
Hi Guys, Is it possible to generate a report of all requests older than 5 days? The report would need to be sorted into the following columns: Technician,Queue,Request ID,Requester,Subject,Requests Status,Last Note,Last Creator of Notes. Thanks. Tony
Requester receives two alerts when request Closed
When a tech closes a ticket the end user receives two email alerts 1. Request raised by you has been Closed 2. Request raised by you has been Updated Seems redundant to send two email alerts when request is closed Y Acknowledge requester by e-mail when a new request is received. Y Acknowledge requester by e-mail on receipt of the email reply. Y Acknowledge requester by e-mail when the request is updated. N E-mail user when a request is resolved. Y Acknowledge requester by e-mail
Schedule reports more frequently
Is it possible to schedule reports on a more frequent basis, say about every 6 hours?
Privilege error when attempting value look-ups in SupportCenter (Admin: business rules, Reports: filters)
We are preparing to go-live with SupportCenter Plus, and I have discovered two interesting hiccups in our production environment (that don't occur in our dev environment). In the Admin area, when trying to create or edit a business rule: When defining or editing rule conditions (click edit on an existing condition or click "choose" when defining values for a new condition), I receive the following error in a new browser window: Forbidden: You don't have permission to access /RulePopUp.do on
Portal login
Why do I recieve the message: Contact not allowed to login?
Client Feedback Surveys Not Working
Hi, We have tried raising this issue a few times, opened tickets, posted on the forums, tried calling, but the user surveys are still not working. They work fine when sent out automatically from the help desk based on number of tickets closed, but when you manually go into a closed ticket and go to Actions->Send Survey for This Request it does not send the correct email. It sends the original email body text "Kindly follow the below link to take up the survey:" instead of the email we have set
The best high availabilty solution for OpManager & AppManager without MSSQL
Hi guys. Before this post, i was looking for the best high availability solution for OpManager & AppManager with MS SQL. Then Dilip told me that they don't support it. So now i'm going to use MySQL instead of MSSQL because they support it. Now i want to know that can i have two mirrored MySQL servers for "core monitoring database servers" and have for example 3*2=6 Opmanagers (each two servers for one primary and one standby) working with the core databases?
[FR] Show Approvement Comments in DecisionMaking window
Good day, My technitians are asking for approvement for requests in SDP. They are writing a comments in the email. But this comments are not shown in the "decision making window" (one with approve-decline buttons) Can you show this comments in this window or at least make a hyperlink so i can quickly open this particular request in the new tab of the browser where I can view all the details, I am tired of copy-pasting request number :)
in various reports and views sometimes the ip address shows and sometimes the computer name shows. why?
Source IP Destination IP xxxxxxxx.senecadata.com 172.16.60.229 72.21.81.63 172.16.60.224
support center plus and service desk integration
Hi there, we are planning to use support center plus for customer management and service desk to manage in-house IT assets, change management, configuration management etc. Is there a way to integrate the 2 products like service desk and OP manager/facilities manager??
Remote tool not working well for remote office computers
Hello, I have moved our MEDC server to a server at our main facility, and installed the distribution server at my facility. I followed the instructions to install the desktop client to several machines here where the distribution server is. Since that time it has been hard to connect or stay connected to machines. I am in the same building as these machines and in some cases on the same subnet. Is there an issue with the remote tool and clients listed under a remote office?
Change and Problem Management
Hi, Can we link problems to changes in SDP? Also Can we send emails to SDP and SDP updates the required change? You can do this with requests. Thanks Martin
DC agent install then uninstall
I have several machines which I can install the agent via SoM with no problem. I come back a few hours later and those very same machines show 'Uninstalled Successfully' for the agent status. I didn't uninstall the agent. Those PC's are not manned so the agent wasn't uninstalled at the PC's themselves by anyone. Why would a DC agent uninstall itself?
OpStor integration into OpManager?
Hi, Is there some form of plugin to enable OpStor and AppManager integration into OpManager? Thanks.
Cisco 1941 support for OpManager NetFlow plug-in?
Is the Cisco 1941 router supported in the OpManager NetFlow plug-in? If so, which NetFlow version is supported, v5 or v9? Thanks, Joe
not notify ticket in new incident
Hello everyone, I have a problem yesterday with Manage Engine ServiceDesk Plus. When I create a new incident does not notify the email, just create a ticket, in fact, do not wait more that 10 seconds it would take to send the ticket. the problem is not due to the mail server because when I do a reply or forward the email is sent correctly. I already tried changing the browser, delete reporany internet file and java temporany, but nothing. Can you help? Thanks in advance
Personalize Apply suggestion
Just a suggestion for when you try and personalize the color or refresh info in OpManager. When you click on Personalize and just try to change your skin or refresh time and leave the password tab alone it still assumes you want to change your password. you have to delete your current password out of the field before it will apply your changes. maybe change it so it doesn't pre populate that field or change that it doesn't force you to enter the replacement password. just a thought.
Error with config System Command
Dear support , I using system command for log information , it's running version 8722 ok , but when i update to 8723 , it's have problem $DeviceField(ipAddress) can't display as IP Address 2/28/2011 5:19:56 PM $DeviceField(ipAddress) Device not responding: Probably down or busy 2/28/2011 6:51:49 PM $DeviceField(ipAddress) Device Active and Responding Plz fix this problem . Thanks !
How to set the extension in Asterisk?
Hi SCP Suppport How to set the extension number in Asterisk? The extension is assigned to support Rep. If I set in asterisk->extension, there need define a password for this extension,but in SCP, there is no place can input the password when I enable the support Rep call alert pop-up function! Thanks! From looklee
Running OpManager without Flash
I am running into problems getting Flash approved to be installed on the systems that OpManager will be deployed on/with. After playing around with OpManager on a computer without Flash, it seems like the only thing that does not work is the Business View editor. The configuration once deployed will be locked down so this is not a problem. However, I am seeing if this is the only area that requires flash to run or if there is something else that I have missed?
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