TomCat Update
We are running Build Version 6.0.0 / Build Number: 6020 of EventLog Analyzer with TomCat 5.0.28. During an audit it was recommended that we update to a newer version of TomCat Apache but I'm not sure which version is compatible with EventLog Analyzer? Could anyone recommend which version of TomCat would be best for us to upgrade to?
OpManager don't alarm when the routers are offline (I'am from Brazil)
I'm having a problem in OpManager. Added terminal equipment, routers and switches. But when I try to ping the routers OpManager complains that the router is still online. That is when the router goes offline OpManager not tell me. Can you help me please. English may not be good because I'm from Brazil and I'm using google translator. Thanks. I await answers.
Asset Discovery
The asset discovery option of SDP is very good. Where I work we have quite a few standalone machines which also need discovery action to ensure we remain compliant. It would be very useful if there was an option that allowed a "module" to be created by SDP and saved to USB Flash Disk that would allow us to insert it into a standalone machine, run the module and collect the data for merging with the final reports.
Firewall not updating as frequently as expected
Hello, I have our firewall setup on OpManager and monitoring the different network interfaces; I have noticed that when there are alerts raised these alerts take approx 1 day to be resolved. When I look at the monitoring data for the interfaces even though it is setup to monitor even 900 seconds it would appear as though it is only logging once a day: 27/03/11 12:18AM 26/03/11 11:48PM 25/03/11 01:48AM 24/03/11 04:33AM 23/03/11 12:18AM Do you have any idea why this might be happening? When looking
Password Manager User API
Hi All, I have successfully setup an API user for 1 of my linux servers in PM e.g. user:root host:server1 . This allows me to request passwords from PM from my scripts and all this works a treat. Now I have tried to setup the same for my next linux server (server2) and I find I cannot create another entry for e.g. user:root and host:server2 even though the documents keep stating that the uniqueness is based on a combination of user and host. Any ideas ?
Silent Install Options XP
What are the available options for a silent install in XP?
Mail Fetching, Business Units, and Rules
Hi We currently have SupportCentre Plus fetching mail from a mailbox and creating calls from it. We have the need to create a separate Business Unit (we'll call it 'ABC') and have it pick up emails and assign them to Groups/Categories within the ABC Business Unit. If I create a Business Rule under the new ABC Business Unit that looks for a subject of ##ABCDesktop or ##ABCInfrastructure, it should assign it to the ABC Desktop or ABC Infrastructure group within the ABC Business Unit and assign the
Unique Alarm IDs for Notifications
This relates to a question I posted yesterday. I am trying to setup SNMP trap alerts from one install of OpManager to another remote install. I am trying to make it automatic for the remote site so as alarms are generated and cleared locally they are generated and cleared remotely. One problem I am having is making sure the alarms generated by the SNMP traps are both unique and able to be tied to their clear message. Is there anyway that in the notification profile I can get a unique alarm ID
Email notifications not sending
Hello all, Recently updated to the latest SDP version and email notifications for created requests are no longer working. We can email technicians directly from cases, so the email can work, however the automated notice is not working. Is anyone else experiencing this? Eduardo Mendoza Univ. of Southern California eduardjm@usc.edu
Browser identification
The 8009 release has some issues with the description and resolution fields on Firefox 4 that cause loss of content entered to the fields by technicians. I am interested in a feature that would identify the browser used by the technician and warn them if they are using a browser that is too new to have been tested with the product. Is anyone else interested in this?
Software Installation Count Question
Is there a way to create a report that lists software by the number of installed instances within our environment? I am trying to create a report of the "most used" software. Thank you!
Mysql query for volume name, disk size, free space and used
Hi, I'm looking for a way to run an Mysql query for volume name, disk size, free space and used, can anyone help? Thanks, DC
7704 - Automatic Contact login details - URL is wrong
Hi, I've just tested the auto-generated email to notify new contacts that they've been set up with a login account and I'm sad to say that I've found yet another bug. On this occasion the URL which is sent through within the email, referenced as $ServerAliasURL, is coming through in the email as a completely nonsense URL. The text in the email itself is valid (albeit wrong) but the link is neither correct or a valid link. There appear to be two problems: 1) The text displayed doesn't
Upgrade netflow from 7200 to 7500 fail
Hi Sir, I try to upgrade netflow 7200 to 7500 as following your instruction. When I apply command ./Backup_MYSQL4.sh the system will reply my available space is 0.00 byte. Bear chen bear_chen@tsmc.com
FAILURE :Modification of the Email Settings was unsuccessful.
Hi! I've got problem when changing Outgoing mail server in ServiceDesk Plus 7.6.0 b. 7606. When I'm trying to change SMTP server info an error appears: FAILURE :Modification of the Email Settings was unsuccessful. Please report the problem to the system administrator, with the Error Code - 1,276,672,373,093.
How do I get CPU Monitor to list top processes?
I am using CPU monitoring for lots of Windows servers. When the monitor passes the threshhold, some list the top processes, and others don't. How do I make my notification list the top processes that are using CPU when the CPU minot passes the threshhold? I seem to have the same behaviour from Memory monitors. Some servers will show the top processes, and some will not. Thanks, Kevin
Outlook Calendar Invite fetched by SDP
Hi Support, By any chance we can prevent Outlook Calendar invite being fetched and treated as new ticket? Using email command maybe? Please advise on how to do this. Thanks.
BUG - Reporting by Specific Times Not Working
I'm trying to generate a report from the previous day but for a specific time period (07h00 - 19h00). However, when the report is generated, it shows that it's for a 24 hour period between 00h00 - 23h59.
Block outbound mail
I need do block outbound mail with a special subject text. Can Servicedesk Plus do that?
plz i had tried many time to access opmanger from another computer by use http://ip:8080 but didnt work?
hello
No traffic logs show up
If i click on the 'view syslogs' like in the security statistics page for a firewall not a single log shows up. I know the server is receiving syslogs because if i do a packet capture i can see heaps of traffic logs coming in. Why are they not showing up in firewall analyser? I have installed other syslog tools and they all show the traffic logs from the firewall.
Config File Manager Reports?
Is there anyway to run automated reports that will email me if any device isn't backed up on schedule or if any device had a running config different from the startup config?
Best practices fo managing multisourcing efficiently
Hello, are there example - white paper about using ServiceDesk in order to manage collaboration between several suppliers? (multisourcing strategy). Thank you Roberto
Template Issue
So I go through and add a new server. I configure this server EXACTLY how I want it. All seems ok. It took me 30+ minutes to do that. How the heck do I apply all of those changes, to 50 other identical servers without manually doing each one? The "templates" seem to only use service/ports, and isn't helpful at all with the additional folder/performance/URL monitors I added. On that same note, are there macro type strings used when creating new monitors? Say I want to monitor http://servername,
email issue in Opmanager B.8723 trial period.
I'm on a 30 days trial software opmanager build 8723. I have an issue on scheduled Report with 2 error symptom as 1. when i input 2 or email address with comma for separator in format A,B found that when submitted and re-modify the data change to be B,A. 2. found from above the first email address will be discard from email TO address.
owning a manage engine
Dear Sir, I had downloaded a 30 days trial version of manage engine. Now i want to personalize it for our activities. How can i do that?? and is there any cost for it? Regards, Dhanya
Can't open attachments after migration from windows to linux
Hello. I moved SDP from MS Windows Server 2003 R2 to Linux Ubuntu Server 10.10. Everything work fine, but in old (created before migration) requests i cant open attached files. Opens a blank page. In new requests i can open attached files. I tried to repeat migration process from another SDP instanse - the same problem. How i can resolve problem?
Report where users logon
I want to know if with ADManager Plus i can report where my users logon in any machine of my network ?
Import multiple URL's into URL Monitors
Hi We have over 300 url's we need to monitor for our clients. Is there a way to import a csv with the details so I don't have to enter each one manually? Kind Regards Paul Martin
OSPF Monitoring
Hi, Is there a way in Opmanager that i can monitor the OSPF LSA tables on a Cisco router? If not can this feature be requested. Cheers, Roger
Task
We moved from Track-It to SDP about 9 months ago. A feature we feel we are missing is the "assignments" that Track-it had. We could have a ticket, but assign parts of it to different techs. Then only when all "assignments" were complete could we close the original ticket. I know that SDP has tasks, but this does not seem to work the same way. There are a couple big differences. 1. In SDP you can close a work order with open tasks still pending 2. In Track-it it would show the "assignments" in
Interface utilization is not showing up correctly in dashboard views
From the dashboard summary page the receive % on all interfaces is showing up as the interface speed.
Automatically change users Active Directory Password?
Can Password Manager Pro automatically change a users Active Directory password at a predefined interval and then email the new password to an email address? For instance we have a generic wireless guest user in Active Directory called “wifiguest” that we would like Password Manager Pro to automatically change the password every week and email our helpdesk with the new password. Is this something Password Manager Pro can do?
Windows Services down - ******ALERTS NOT SENT*******
Hello, I was running Opmgr 8723. We do not get alerts for Windows services that crash anymore. I have opened up a case and uninstalled 8723, but the issue remains. Are there any other clients having this issue? Thanks. Update 3/24: Process monitor alerting broken as well, dead in the water here.
additional fields - should be possible to add checkboxes
Hello As additional fields, you can add Single-line, Multi-line, Pick List It would really be helpful if you also could add checkboxes Thanks Marc
7704 - Upgrade trashes Request filters, displayed columns and their order
Folowing an upgrade to 7704 we have found that, for all our support reps, the Request filters they had selected as their 'default' display when they clicked on the Requests tab have been changed. As well as this, the columns they displayed in this view and the order in which they are displayed were all reset to a very un-helpful 'default'. Whilst I appreciate there's no way for us to retrieve everyone's previously-configured views, could you please ensure that in future updates this information
how can i delete to some survey results?
Hi, can we delete some surver results manualy ?
Syslog server down - still gets logs
Hi, Our netscreen firewall is sending traffic logs to the firewall analyzer serevr on UDP. The firewall Analyzer is receiving the logs but the syslog server says that it is down on the syslog server setting page as shown below... SysLogServer-1 10.166.55.78,10.166.48.190 514 Down Why does the server think it is down when it is receiving logs?
Export syslog to Excel
Hi, Is it possible to export firewall syslog data to an excel spreadsheet? I just want to see policy logs from a specific firewall. I would like this to be in excel so i can sort and filter and serach easily... Can this be done?
Ping Response Times
Hello, we have Cisco switches we are monitoring. The first ping is always 10 to 20ms for each polling time, but consecutive pings are less than 1ms. Is there a way for manage engine to take an average or look at the 2nd or 3rd pings for response time? Is there a way to send more than one ping even? I am guessing there is a delay for ARP or the switch to create a flow for traffic to the CPU. Thank you.
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