Folowing an upgrade to 7704 we have found that, for all our support reps, the Request filters they had selected as their 'default' display when they clicked on the Requests tab have been changed.  As well as this, the columns they displayed in this view and the order in which they are displayed were all reset to a very un-helpful 'default'.

Whilst I appreciate there's no way for us to retrieve everyone's previously-configured views, could you please ensure that in future updates this information isn't lost as it's very frustrating for all the system users when their standard daily view changes without warning.

 

Cheers,

  Andy