Template Menu
I have 18 templates and will have to create up to 50 templates. I would like the ability to organize the templates by catagories that are expandable. Is this a feature that could be added? If this is available now, how do I create template catagories?
Archive Tickets - Report
I have to make a report. But some ~100 tickets are archive and I need one report (not one report from the archive dokuments and one of the tickets who are not in the archive). How can I do this?
Duplicate Requestors happening due to e-mail migration
Hi everyone, I'm encountering a problem in our ManageEngine Service Desk Plus where users are being duplicated due to an e-mail migration. It appears that as I transfer users over to our new e-mail system (which uses a new naming convention) that they are duplicating inside ME SD+. My question is this: Is there any way to "merge" these duplicate accounts? One problem with the duplicates is that the "old" requester accounts have all the contact information for each employee while the "new" requester
Odd Email Notification
I entered a ticket for myself and assigned it to myself. When I submitted the ticket, I recieved a Requester Notification for my own ticket. To me, it shouldn't send a notification if the Requester = Assigned Technician.
What format date i send to API???
Help-me!!!! What format date i send to API??? I created one template form with 2 UDF_DATE, but i'm not getting add in servicedesk.
Process Monitors - not working after a restart
Hello, I have just setup a few process monitors on one of our WebServers to monitor the various processes for w3wp.exe which we have a number of instances of. So I have added the processes and ticked both path and arguments so that I can monitor each individual one, however it would appear as though when the process is restarted Opmanager doesn't pickup the new instance of the process. I have readded the process again and then compared the "arguments" from each and it would appear as though
Allow edit of top menu bar
Hello, running Opmgr 8723. Can you please add the ability to edit the top menu bar? It would be much easier to drag and drop categories to the bar, instead of when working with lots of servers.... everytime "Servers, server, make change, Dashboards, servers". Thanks!
Manu Expansion
HI, I am having a problem that can we expand the menu width? Actually the menu labels are not translating to Arabic from English so we have to write both of them and we need to expand the width of menu in Service Catalogue and New Incident. Urgent help required. See the screen shot.
Change the default VM Performance Monitors
Is there a way to change the default VM Performance Monitors? By default when a VM is added it sets CPU, memory, and network with canned thresholds, and the evenst are always "critical". How can we change this in bulk (we have over 500 VMs), and how can we tune what severity these thresholds are set at?
OpManager failed to start after DB repair with License Error 501
We got problem in last week starting OpManager. While we tried to logon the web console, an error message appeared to run the database repair. We did run the DB Repair tool and after that the OpManager server failed to start. While we tried to run the StartOpManagerServer.bat, it asked for the license file and after that it ended with license file error 501. I am attaching the screenshot of the problem we are getting. Any suggestions or ways to resolve the issue?
SQL statement - software audit report
Hello I would like to make a report for a software audit. Could anyone please share an sql statement for a report containing following fields: Software Name, Manufacturer, Software type, Software Category, Workstation Name, User, Department where Software type <> 'excluded' order by Software Name Any help is really appreceated Thanks Marc
Unable to translate Menu item and products.
HI, In multilanguage version, I am unable to translate the menu item and product type in Arabic, Is there any possibility? I am using Version 8 Multilanguage support Build 8008 Screen Shot is also attached. Kindly check and update us as soon as possible.
e-mail templates
with Version : 8.0.0 Build 8009 i've noticed that the "Replying to a Request" under "E-mail Templates" now appends two carriage before the message, meaning each time I reply within servicedesk, there are two blank lines from where my cursor starts followed by the template message - this did not happen in earlier versions - any reason for this? many thanks mark
When users reply to e-mail
Hello! We often have conversations with our users in SD requests. The technician press "Reply" button in the request page - and user gets his message in e-mail client. If user want to answer to technician - he must go to request page and add his message. If user press "Reply" button in e-mail client - the message goes away, user think that technician should receive his message, but its not attached to request conversation history. Is it possible to attach incoming e-mails to corresponding requests
FR: Change in about window
In russian "build" would be "сборка" but not "строить" :)
Ressource Group Question
Hi, I am using PMP 6303 and I wonder if it could be possible to create an "account group" where specific shared accounts could be mixed from different resources... Or to create a Resource Group where users can only see the accounts shared with them and not the complete list of accounts... Thanks.
Custom Report based on Cisco ASA Syslog ID
How can I create a custom report that looks at all the information contained in selected Syslog ID's from a Cisco ASA? Basically I am looking to generate reports from my Botnet Traffic filter on a regular basis. Thanks for any advice!
Menu Label Clipping
Can you please allow longer labels and wrap elegantly, the approach currently used seems to expect a shortage of screen real-estate. This clipping affects usability of the software and negatively impacts business acceptance. I expect the fix is relatively little work. Consider that the current Service Catalogue UI almost certainly involves horizontal scrolling, a big no-no from a usability perspective. You may wish to flip the SC categories to be listed either in rows with expansion (see www.spacecollective.org
Purpose of the workorder_threaded table
Hi, I would like to know what the purpose of the workorder_threaded table is. Can any one provide an example of why I want want to join to it instead of the workorder table? Thank you!!!
Assest Management
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Requester roles / permissions....
Hi Can anyone tell me if SD+ can be configured so that a certain set of users can access each others requests? I would like a certain set of users to be able to view and add updates to each others calls without having to upgrade them to become technicians. At present the only way I can think to get around this is to create a departmental user account in our AD system and import this as a requester. However, this is not convenient a I want to be able to associate requests to indaviduals and not
Barcode Reader
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Last Month report
I created a availability report to display the last month data of some devices every 1st day of the next month. What's happening is that the reports generated today didn't show the february data, but the january (not last month). Anyone could help me? I attached a file for example. Thanks, Antonio.
Date Format Questions
Is it possible to set a default date and time formats in SDP? Is it possible to change the date and time formats that are listed in SDP? We are US based and unfortunately it confuses people when we get European date formats in emails.
Task email template and dependency Question
Hi I have a request template with some multiple tasks associated, I have a couple of questions I would like to ask. The request template has a few custom fields in there, How can I make reference to these custom fields so that I can reference these within the individual task that is emailed to the relevant technician. In my testing of the tasks, albeit there are specific tasks that are dependent on others being completed, all the tasks appear to be emailed to all the technicians regardless of the
Adding image of screenshot in the request with Ctrl + V
hi. when would be able to include the function where we would just be able to paste a screen dump or image directly into the request or when adding notes. It just seems a waste of time having to save the image as a file then upload it into the request. We previously requested it and the version 8.6 and still no response. Gracias.
Bussiness View doesn't work any more
Hi, When I try to create or edit a business view, the message "Initializing business view, please wait" appears and the business view editor doesn't work any more. The Opmanager is in the last build (8723) and this problem happens since build 8720. I tried create or edit with some different browsers but doesn't worked too. Can anyone help me? Thanks! Renato
Approval - cannot see whole of reply
Hi, On the request screen under the approvals tab in SDP I cannot see all of the approval. The description only shows about 8 words. can I view this approval better? In the conversations it does kind of show but it is all in html format and unreadable. Thanks Martin
Linux Agent SSL connection problem
installed agent on Fedora13 PMPAgent.log has GetResponse Unable to SSL_Connect() Any explaination? Thanks
Firewall Analyzer stopped displaying \gathering Data
Hi Even tho the devices are showing UP on the Devices Statuts and the Manage Field is showing Ok and in Traffic In Details and Traffic Out details I can see that there is a traffic the graphs display nothing any idea on why this is happening ? Thanks Regards Mehdi
CTI integration and options
Hello, We are currently in the process of investigation the usage of CTI in combination with Support Center. We still experience some problems with this (for instance outgoing calls do not work) and we found out one important issue and that is that the extension for the support reps should be the phone number. But now since we have incoming calls working we have a question: - The option to log a call is available, but since support center also knows how long a call lasts, shouldn't it be smart to
Reply to new request creates new ticket.
I have researched my issue in the forums and confirmed that we have the ##TicketNumber## in the subject line of the notification and have confirmed that it is being displayed properly. If I reply to a new ticket it will generate a new ticket for the reply. Lets say that I create a new ticket and it is assigned number 18. I will receive the e-mail letting me know that ticket 18 has been created. If I reply to this ticket it will generate ticket 19 and notify me of the creation of ticket 19. However,
How to upgrade opmanager in Linux?
Hi, I have a question, how do i upgrade opmanager in linux? Kind regards, Lex
Port
ne one knows how to change the default port on an already installed OPUtils system?
9500 fixes performance issues?
I see that you have released build 9500 of App Manager, are ALL the performance issues resolved? I had to roll back to 9300 because the ie fix you provided did not fix anything... And then when you took control you came up with excuses that there wa not enough memory on this computer... Yet 9300 runs fine. I would like to see what the performance fixes were.
LDAP User Imports
Hi, We manually import users via LDAP. Two questions: 1. Can the LDAP details be saved rather than entering URL, search criteria, etc, etc, every time I run an import? 2. If the details can be stored, can I then schedule a user import task to run automatically? Grateful for an idea of whether this is something on the PMP roadmap and in what timescale? Thanks.
Web Traffic Reporting
Is there a way to create a report showing all we traffic from a specific ip address? It would be nice to report on all web traffic too, total bandwidth usage and so on. Thanks
Preferred credentials
On editing a monitor, we always have to re-enter the monitor account password (even if we only edit the name of the monitor). This is very frustrating. It would be good if the password could be saved so it only needs to be re-entered if the account information changes. It would also be good if there was a way to save 'preferred credentials' like in Oracle Enterprise Manager, so it's quicker to choose the user account to monitor a server. Cheers, James Installation Information Host Name GBHAL1-WPMGM001
Windows 2008 servers detected as Windows Vista
Hi, We have a problem that when we add a monitor for Windows Server 2008 it is detected as Windows Vista. We can change this later but ideally it would be correctly detected in the first place. Cheers, James Installation Information OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9 Start Time Feb 28, 2011 2:58 PM Build Number 9300 Server Port 80 Installation Type Standalone Load Factor 0.0
Business rules question
I am trying to set up some business rules, but they don't appear to be working. I am trying a test notification first. I have a site named "IT department". I selected Execute when a request is "Created and Edited". I checked Turn on cascade execution and Override request values with Business Rule values. When a new request arrives: Service Category is IT dept requests Perform these actions: Set Priority as "High" Assign to Technician <tech name> Notifications: I checked
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