French translation mistakes
Requester Home ->My summary Pending request should be translated as "Demandes en cours" Requests overdue should be translated as "Demandes en retard" Here are some of the translation mistakes i noticed.. Admin "Notification rules" should be translated as "Règles de notification" "Helpdesk customizer" should be translated as "Personalisation du centre de support" "Service Level Agreement" should be translated as "Contrat de Niveau de Service" "Agreement Additional Fields" should be translated as "Accord
ITIL
Hi, Id like to know if ServiceDesk Plus 8.0 is an ITIL v3 Compliant software. Thanks Paulo Santos
Incident Report
Dear , How to get the incident repot with problem for particular period( with incident id, problem ID , Reported, technician, problem date, close date, impact, solution, workaround) Regards, Ashraf.
Request Closure Notification
I am currently using the feature to notify technicians when a request is closed: "Send e-mail to following technician(s) when a request is closed." However, the technician closing the request does not receive a notification. Is there a way to allow notifications to be sent even to the technician who is assigned/closes the request? Thanks.
OpManager can't monitor PowerEdge r610
I configure de SNMP community on my PowerEdge r610 through the OS. Set the community name, IP host trap destinations to my OpManager server. So we discover the new device with address 10.73.xxx.xxx, subnetmask 255.255.240.0, it works! As you can see in screenshot_1.jpg it shows data, so the SNMP protocol and credentials are working as you can see in screenshot_2.jpg. This server is a PowerEdge r610. When I try to add default Opmanager's monitors for PowerEdge Servers, the system doesn't recognize
monitoring channels VOIP
Anyone know how the monitoring function VOIP tool in OpManager? Need some community needs to be configured?
Active Directory Prerequisites
What kind of user did I need to begin monitoring my Active Directory? I mean, role, permissions, etc, that's because if it's only an administrator user, I need to justify to my Active Directory Manager. Where can I find official documentation about the Active Directory Monitor about this prerequisites?
Service Desk 8.1 Release date?
We are starting into Change Management and I see that 8.1 is on deck with improvements to the CMDB and Change Request features. Do you have a tentative schedule for that release at this time?
Syslog server down - still receiving logs
Hello, In Firewall Analyzer the default syslog server says that it is down, as shown below SysLogServer-1 10.1.1.1 514 Down However the server is receiving syslogs, and lots of other info from the firewall..... is this normal?
SDP: Report not working when date is included
Hi, I have most of my reports not working (giving out empty sets even when it is obviously not the case) Trying to launch the query created by the wizard directly on the DB generate a syntax error. It seems that Mysql is unable to understand "longtodate". Mysql is the one installed with servicedesk, not a different installation. What can be wrong? Thank you
Enabling NetFlow on Cisco ASA via ASDM
Hello, I recently became the System Administrator for a small company and I would like to get a grip on our network. A friend recomended Netflow Analyzer and from what I can tell we could really use it - but I'm not too familiar with working on Cisco devices. We have an ASA5510 that does all of our VPN, firewall and routing. In reading the installation instructions for Netflow there are a few commands that need to be run on the ASA device but I also read that I could use the ADSM to configure the
Setting Up Firewall Analyzer
I'm setting up a firewall analyzer server. It's on the same subnet as my Check Point management server. I have everything configure on the management server including the $FWDIR/conf/fwopsec.conf file. I wanted to use authentication to pull log data from the management server. I established SIC and I can see LEA traffic between the firewall analyzer and the management station but the logs don't seem to be making into the server. I tried to simplify the issue by configuring the servers for no authentication.
Export Business Maps in Visio
Hi guys, I am in version 8720 and I was trying the new feature Export to Visio. When pressing the button the browser is asking me to open or save a XML file. I have tried to see if i can import back this XML into Visio but i didn't found any possibility. Can you please explain how this feature works? Thanks a lot!! Razvan Despa
Save configuration of OpManager
Im using free personal Opmanager version. But I want to save this configuration and move it when I install Opmanager in another computer in another network. How can I do this?
Users unable to see all their requests
Our users do not see all thier requests in my summary portion of the page. Only last two weeks requests are avilable as whole. Is there any parameter that can be enabled so that they can see all thier requests? Thanks
Service Desk Server Freezes
Hi All We've been working on Service Desk for almost 2 Years now and the past few weeks almost once every 2 hours it hangs and is not responsive. Any solutions for that? Version: ManageEngine ServiceDesk Plus 8.0.0 Thanks
Eventlog Analyzer 6.0 fail to start after server hard disk out of space
After i cleaning up the hard disk, Eventlog Analyzer fail to start. It said database creation failed. It seems the database was corrupted. Can anyone help me to recover the database without losing all data?
ADSelfService Plus 4.5 SP 4.6.3 Released (Build 4503)
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4503, an improvement upon all its previous versions. Fixes: Logon issue (when maximum password age is set to zero) has been resolved. Multiple field updation issue (e.g. in case of checkboxes, radio buttons etc ) in the 'My Info' tab has been fixed. Since this happens to be an immediate release that succeeds a minor version, let's rewind and view the enhancements of the Version 4.5 Build 4502.
ServiceDesk Plus Password Reset
I am reviewing ServiceDesk Plus and need to know whether it allows for the resetting of passwords by user in active Directory. If not how can that feature be added. Thanks RBSplat
Dell OpenManage and OpManager...
Well as you may know, with Dell OpenManage Software you can monitor several performance and health statistics such as fans, power supply, temperature.. I want to monitor all of this things but in OpManager. How can I do this? Is there a way to connect Dell OpenManage with OpManager? What is the best solution? Thank you!! Im using a Poweredge r610
log file (Log Parser)
Hi, Our existing customer created a script to monitor specific keywords on a particular log file. Once the keyword is seen, it will send an email notification. It is possible to incorporate this to OpManager? or it is possible using Syslog monitoring. Please advice, Thanks, Joe
NO VIDEO
So I give you my name, email and phone number and for WHAT????? No video. Now what happens to my information. I DO NOT want to end up on anyones email spam list. Not a good practice. You need to get your website working properly.
Firewall Analyzer Web Usage Reports
I would like to get a web usage report for all users, not just the top users. Is that possible?
can use tool of telnet auto logon switch?
hi, how can i use tool of telnet auto logon switch and linux etc? if can ,please tell me!
How to enable expired NFA 30 days trial
Hi, Can someone help me please on how to activate my NFA? Do I need to reinstall again the NFA? My 30 days trial already expired and its just now that our company decided to buy a license. FYI. I'm using a CentOS server for that. Thanks, Jerome Ortiz Network Engineer Marianas Wireless
disable diskutilization < 5% alarm (threshold)
Hi all, How can we disable this threshold. everyday the alarm is appear. alarm message: x.x.x.x:DiskUtilization-D: --> Disk Utilization 0 < 5 % (threshold). thanks for all your help
Report for Techinician and associated Groups,Sites ,roles
Technician Role Site Group For mysql , you could use the query below. select au.FIRST_NAME 'Technician', group_concat(distinct(ar.NAME)) 'Role',group_concat(distinct(SDOrganization.NAME)) 'Site' ,group_concat(distinct(qd.queuename)) 'Group' from HelpdeskCrew hdc left join SDUser sd on hdc.TECHNICIANID=sd.USERID left join AaaLogin al on sd.USERID=al.USER_ID left join AaaUser au on al.USER_ID=au.USER_ID left join AaaAccount aa on al.LOGIN_ID=aa.LOGIN_ID left join AaaAuthorizedRole aar on aa.ACCOUNT_ID=aar.ACCOUNT_ID
Desktop Central 7 Mail Server setting
Any one can tell me how to set up the Mail server in system. We are using Exchange server 2007, When I input the Server name, should I just key in the DNS name of my exchange server? ie. "CPPMMS01", any port # should use for Exchange server or use the default port 25?. The email type should be SMTP and no TLS enable. Beside should I turn requires authentication, and what is the different on use the authentication or not? Raphael
Background running process list
It would be helpful in diagnosing possible virus/trojan infections, if we could have an at-a-glance look at the currently running processes on the system. I don't see this as having to be real time, but accurate as of the last scan (since a scan can be implemented on any system at any time, not just based on a schedule). Real time metrics would take up to much bandwidth and processes.
Troubleshooting the "Connect" button in DC7
When I press the connect button nothing happens. This is on multiple pc's. I can scan workstations fine (manually through the button next to connect) but when the connect button to launch the remote desktop sessions does nothing. Any ideas what to check (popup blockers are off).
Robo Requester
Good morning, Add New Robo Requester, users that are inactive for 60 days or more we need to move to diferents Containers ( organizational unit ), this depending on which OU belongs. Now only is possible select one Container. Anyone can help me? Thank you very much for your help. Please any ideas ?
How to scan OSX with ServiceDesk Plus
Hi We upgraded to Version : 8.0.0 Build 8009 because we recognized in another Topic that the new Version should be able to scan also Macintosh Workstations We got this two error Messages 1) Error : No response received from workstation. Probably the workstation might be switched off or does not exist. Error : No response received from workstation. Probably the workstation might be switched off or does not exist. 2) Error : Connection to RPC server in the workstation failed. I think the first one
netflow not working over the internet
hi , i m unable to configure netflow over the internet. can any one help me out for this
Domain name vs AD Domain name Service Desk - Desktop Central Integration
We have both Service Desk Plus and Desktop Central with DC7 sending the asset information to Service Desk. However, when the asset information is passed to Service Desk, it sends the AD domain information and not the domain information that DC7 uses. Domain - company_domain AD Domain =company.local This casues an issue when trying to iniciate a software load from SDP to DC7. Service Desk finds the computer as being in the company.local domain but Desktop Central does not find it (thinking it
SDP - When requester replies to technician's message, the contents of the tech message appear in the description field of the new reply
Hi, In SPD, when a requester replies to the request using reply button located in Requester Conversations block, the description filed of the requester reply is not being cleared out and is populated with previous technician message when a reply dialog pops up. However, the Reply drop down located near Actions button works fine. Please refer to the screenshot attached for more details. Thank you, Miron
Cisco ASA 5510 Not logging attacks
Good Morning. We have a couple of Cisco ASA's that we need to monitor via FA7. One of our customers requested special reporting on our firewall regarding the number of attacks. FA7 claimed to be able to do this, however it is not. I've read the discussion threads, and the response seems to be 'check for logs in the following folder' or 'look for events 4xxxx'. on the Cisco's IPS modules, they log to an internal logging mechanism other than that of the firewall that at this time seems to only be
Process Monitor false positives Alarms
So on several Linux machines we have a process "ksrnd_d" running. We set up alarms to alert us when the process is down so that we may properly restart it, collect crash logs and so on. On Sunday we noticed it said it was down 3 times: 1) 1 minute at 1:22AM 3) 1 hour 16 minutes at 3:04AM 2) 1 hour 17 minutes at 5:47AM That first time happens to be the same time as the poll timer. However, we were startled that it said it was down, and found out that it was not actually down, leading us to believe
Prevent Errors when Cisco Interface in Shutdown
When our Cisco switchports are not in use, OpManager shows the port in Critical Error when in fact it is shutdown by our Engineers for audit purposes. If a new user or device is provisioned to use the port then it is turned on. Only way to prevent the error from appearing is to not monitor the port. Is there a way for OpManager to auto sense a shutdown port and not monitor? In the least not show the port in error when we shut it down?
Active Directory user importing
Hello! I want to report a problem. Situation. We have a multiple domains in our organization: domain1.org.local and domain2.org.local. In domain1.org.local we have user domain1\user, and he was correctle imported into SD. Then we create user in domain2.org.local with name domain2\user. He created incorrectly: in the "domain" field in SD selected "None" by default. I have to correct it manually. Please include fix for this issue into next update patches. Thanks.
Some field on request template can't set automatically although bussiness rule have been set
Hi, i 've problem when my customer need to set some field automatically in request template when they create new request , i've set business role to apply it, but it's not working. Please need your help. Thanks.
Next Page