SDP - When requester replies to technician's message, the contents of the tech message appear in the description field of the new reply
Hi,
In SPD, when a requester replies to the request using reply button located in Requester Conversations block, the description filed of the requester reply is not being cleared out and is populated with previous technician message when a reply dialog pops up.
However, the Reply drop down located near Actions button works fine.
Please refer to the screenshot attached for more details.
Thank you,
Miron
In SPD, when a requester replies to the request using reply button located in Requester Conversations block, the description filed of the requester reply is not being cleared out and is populated with previous technician message when a reply dialog pops up.
However, the Reply drop down located near Actions button works fine.
Please refer to the screenshot attached for more details.
Thank you,
Miron