Task
We moved from Track-It to SDP about 9 months ago. A feature we feel we are missing is the "assignments" that Track-it had. We could have a ticket, but assign parts of it to different techs. Then only when all "assignments" were complete could we close the original ticket.
I know that SDP has tasks, but this does not seem to work the same way. There are a couple big differences.
1. In SDP you can close a work order with open tasks still pending
2. In Track-it it would show the "assignments" in what SDP calls the Request list. (with a different icon, but you can group them just under the main ticket). This makes sure you see the assignments in your main view. In SDP tasks are not shows in the Request list and there is nothing in the request list that shows you have tasks pending.
So the question then is: Are we missing something?