Link enterprise documentation repository (URL's) to the support tickets
Hello Team,
I would like to have ideas around -
1. Is it possible to link the enterprise documentation to the support tickets ? So that we can have direct linkages to the problem and the solutions.
2. Is there a way that we could implement certain templates for the various kind of support requests ?
3. Finally, if there was a check list way of progressing in the support requests.
Regards
Sumi
I would like to have ideas around -
1. Is it possible to link the enterprise documentation to the support tickets ? So that we can have direct linkages to the problem and the solutions.
2. Is there a way that we could implement certain templates for the various kind of support requests ?
3. Finally, if there was a check list way of progressing in the support requests.
Regards
Sumi