OpManager8 log files
What is the rotation basis for OpManager8? (I'm running OpManager 8.7 on CentOS 5.5 64bits) Thanks!
Patch deplyment 2nd tuesday of month
Hi, As microsoft release patches on 2nd tuesday of the month is ther a way to configure to download and draft for 2nd tuesday of each month
Facing probelm in service desk asset management
I have just bought a Intel icore 3 , when i scanned my system from Manageengine service desk , SD add that workstation as Intel Pentium II processor, not getting the correct value. kindly help me if any patch, script or any solution available Regards MAJ
The approval tab disappeared on 8010
Hello Support! We are running on sdp 8010. But after migating from version 7 the approvals tab has disappeared on newly created requests. Seems like version 8004 has fixed that issue. But we are still facing it. Thanks for any suggestions. Regards Igo
HOW COME: Associate Incidents to Problem doesnt see my requests generated by "Service catalog"
I'm trying to associate an incident with a problem. But how come I only see the request that were created trough "requests/new incident" and not those that were created trough "service catalog"? I don't have this problem if I try to associate a problem with "changes" only if I try to associate it with a problem. So why is that and how can I resolve this matter? Thanks in advance zztemp
License Problem
Good Morning, i,ve tried to move the intallation to a differnt hardware, with different ip-adress,hostname and OS. The installation and upgrade from 7.2 to 7.5 an the migration from mysql4 to mysql5 seemed to be complete. Now, that I want to apply the existing licence, the system prompts no valid licence. is there any idea, how to move the licence to the new hardware. thanks
How to delete sub app?
Hi I add sub app from Application > Top Sites > Add Sub App . Now I need to change or delete some sub application,could anyone know how to do it? Thanks.
Unable to fetch Managed Object details for the object : xxxx
hi, i want to ask what can be the cause of this error message? Please advise, Mac
DC Continously Busy... (Your request to move......
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Why my one Remote Office Computers residing in another Remote Office
We have many such computers of one Remote Office which are reflected in another Remote Office. Note: The Remote office DC agent is properly installed from the DS. Please fix this issue ASAP Regards, Abdul
Remove a workstation automaticly by updating?
Hello everyone, I have a question and I will be pleased with the answer. Lets say there is a workstation in a company and servicedesk checks the workstations in a period of specific time. If the workstation removed from the company, servicedesk will remove that workstation automaticly from list of the assets after the last check??? Regards..
WMI monitors stopped working after administrator password change.
Hi, we have changed our domain administrator password, also changed it's credentials in OPmanager and it passes the test, but wmi monitors are giving us " The Monitor did not respond to the test request " message. It happens not on all servers, but only on some Terminal Servers which are running on ESX hosts. To be more specific: for a given server we have such results: WMI CPU Utilization is not working WMI Memory Utilization is not working WMI Free Disk space in GB is not working Total Sessions -
How to: prevent New Registered User email?
How do I stop SCP from sending New Registered User email messages to our support folks?
ASP.NET Application counters
Hello, I have been struggling to set up ASP.NET application monitors in OpManager. How do I do this? Since asp.net counters are viewable via Windows PerfMon, they should be viewable via OPMgr with no need to look for associated MIBs. How do I get the asp.net monitors into OpMgr so they are recognized??? Thanx!
Alert when a process is running
Unlike normal alerts, I need an alert that tells me when a specific process is running. This is a process that shouldn't be running so I want an email if it is running, I can't get this to work but it is a double negative situation I think. I have the monitor set up for the applicable server. I have created a process monitor and added the process I want to monitor. I have created an alarm for that process. In the alarm specs I chose Advanced Options. I have no action for if the process is up. I have
Prevent alarm to be sent
Hi, Is there a way to prevent a monitor from performing an action if another monitor is down. If for example DNS or a domain controller are down we don't wan't all monitors depending on theese monitors to also trigger an action, like sending an e-mail or worse generating a servicedesk plus ticket.
Response times for URLs
Hi, I was wondering if you could tell me what the "Response Time" is actually measuring on a URL monitor? We are seeing increasingly large response times for a web site at certain times although the average is quite small and we are trying to reduce the occurances of the high RT. Thanks, James.
Monitoring DFS
Good morning, How do i monitor DFS VOLUMES? When I discover the server it will show my drives (C and E) however we also mount full drives as folders using DFS. For example E:\DATA is an actual hard disk on our SAN How do i monitor and report on this? I can monitor using WMI but that will only give you snapshot. I want to keep history and trend on the free disk space. (in %) Please let me know if this is supported and if so how to configure it. Regards,Joli-coeur Wouter NLNG
Groups are missing
This is probably something very simple but I have yet to resolve this issue. For some reason, when a technician is filling out a ticket, there are no longer any groups to pick from. However, when I go in to Admin tools > Groups, all of the groups are defined. Thanks in advance!
SDP 7.6 ticket correlation
Hello, is it possible correlate two or more ticket with another one? I tried the "merge" feature but is not usable because the tickets are merged to one. I need to related each others without lost the informations. For example a network outage can involve more services and the users can open tickets for any of them (mail, database and so on), then will be useful have the root cause ticket about the network and the other ones related to it. Thanks
Custom favicon.ico
Is it possible to have a custom favicon.ico in SDP?
NFA8 issue/doubt
My NFA8 (I'm currently evaluating the product) is running on CentOS 5.5 (x86_64) and has suddenly stopped. I've restarted it and it's working so far. Two doubts: 1) How can I troubleshoot this issue? 2) How netflow log files (serverout0.txt, serverout1.txt, etc..) are rotated? On what basis? Thanks!
Monthly breach report
Hi, I want to create a custom report that tells me the following information for the previous month only: - the number of calls opened - the number of calls closed - the number of calls currently open - the number of calls that breached their SLA's - the average amount of time it took to close a call We are using : Version : 7.6.0 Build 7611 Thanks, Steve
Exporting Reports error
We have a licensed version of ADManager Plus. When I try to export any report as anything other than HTML, I receive the following error: Internet Explorer cannot download Report.do from localhost. Internet Exporer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
ServiceDesk Plus 8011 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8011 ) release. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp README for Version 8.0 Performance/Changes in 8011 (Released on: 25th April, 2011) Request In requests list view,
Report problem
Hi! Somewhere in the forum i found a report that sends to me such e-mail: Dear Administrator, Following inventory changes were identified during the recent audit. 1 tend-accept02.tende.net: ============================= 1. Memory Modules (Physical Memory 0) - MEMORYTYPE changed from - to Synchronous (SDRAM) 2. Processor (Processor Intel Pentium III Xeon) - Speed changed from 2925.0 to 2926.0 3. Uninstalled software -Windows Internet Explorer 6 4. Installed software -microsoft
What happen if My server is migrated to a new domain
Hi Support, Currently we are hosting the Service Desk Plus application and the database in a server . The server is joint to a domain A and now we are migrating this server to domain B . What will happen and What we got to do from our side. 1. currently in our environment we are using the Domain A credential to login into Service Desk Plus application . If we were to change to Domain B credential . what are the changes we got to do. 2. We have 300 tech license , all the technician uses
PMP Agent on Ubuntu Server 10.04.2 lucid LTS
sudo bash installAgent-service.sh install PMP Agent Service already installed ! [: 20: true: unexpected operator Starting PMP Agent .... started! but agent is not started ..... what is the error ?
Share Manage Resource privilege
Hi there, Your document says that I can share a resource with another user and give the user "Manage Resource Privilege". I shared a resource with a user and gave "manage resource privilege" at the share screen. But the user can't manage the resource, meaning the user can't share the resource with other users. When the user logs-in, the user doesn't have resource tab. This Manage Resource Privilege, I found, only works when the user who receive the privilege is one of "password admin". Is this a
downtime run of weekly
Nice to meet you please let me question. The execution schedule : though "Every week" has been selected when Downtimescheduler is added. It becomes "Mon, May 2, and 2011 At 00:00:00 AM", and the setting doesn't become effective at the intended time zone. Please teach the method of improving this.
Bug with $RequestLink variable
I am using SD+ 5.5.0 build 5505. There is a bug with the $RequestLink variable in the email notifications. When I try to make a change to a notification template, even when I don't actually make any changes (open the template and immediately click Save), the link gets messed up in the database. The link should look like this in the database: <a href="$RequestLink">$RequestLink</a> Instead, it adds the server website address in front of it (in this case, the server is named svcdesk): <a href="http://svcdesk/$RequestLink">$RequestLink</a>
How to turn off Email templates
I would like to turn off some of these templates , how i can do that ?
Position of POP UP CALL ALERT
Hello, the CALL ALERT pop up is always in the bottom of page. When the list il too long is not functionally Is it possible to change the position of pop up Alert in top? Thank You Alberto
Accidentally made account inactive- need it back
Hi, I've accidentally made an account inactive, but I need to get it back to active. Also, this account and 4 other clients have the same domain name (we host them) so all of their requests are going to the same account- but I need to split them up. How can I do this? Thanks!
CTRL+ALT+DEL Windows 7 with Agent installed
Hi, For some reason I cannot get ctrl+alt+del working on any windows 7 machine with the agent installed I noticed this was an issue in previous versions but was stated that would be fixed I am currently using build 8007 can you advise Kind Regards
ManageEngine v9 CBQos Problem
Use Netflow analyzer CBQoS to monitor router QoS policy, when click "check status" wait 10 secs the message response "not abailability" any ideas? router already open snmp community.... Thanks
Service Desk - Problem with Preventive Maintenance Tasks
Hi, I've got problem with preventive maintenance tasks. I've got 47 tasks and most of them are generated daily. They're monitoring steps and our daily processing tasks. I've observed that sometimes not all of tasks are automatically generated (!). The tasks were prepared instead of paper checklist and to monitor if every task is completed before overnight batch processing. (if not, there could be serious problem related to business). Please provide information where could I find logs of task generation
Hide requests for users and only visible for admins or certain users?
Is this possible?
sdp time problem
hello; SDP product is upgraded to the latest version has been problem-hours settings. If the client sets the clock and the SDP is the difference between the 8 hours. server time settings correctly
Which SQL versions are supported?
For version 7 which SQL versions are supported?
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