SDP 7.6 ticket correlation
Hello,
is it possible correlate two or more ticket with another one?
I tried the "merge" feature but is not usable because the tickets are merged to one. I need to related each others without lost the informations.
For example a network outage can involve more services and the users can open tickets for any of them (mail, database and so on), then will be useful have the root cause ticket about the network and the other ones related to it.
Thanks
is it possible correlate two or more ticket with another one?
I tried the "merge" feature but is not usable because the tickets are merged to one. I need to related each others without lost the informations.
For example a network outage can involve more services and the users can open tickets for any of them (mail, database and so on), then will be useful have the root cause ticket about the network and the other ones related to it.
Thanks