Bug with $RequestLink variable
I am using SD+ 5.5.0 build 5505. There is a bug with the $RequestLink variable in the email notifications. When I try to make a change to a notification template, even when I don't actually make any changes (open the template and immediately click Save), the link gets messed up in the database.
The link should look like this in the database:
<a href="$RequestLink">$RequestLink</a>
Instead, it adds the server website address in front of it (in this case, the server is named svcdesk):
<a href="http://svcdesk/$RequestLink">$RequestLink</a>
This ends up generating an email with the "http://svcdesk/" name shown twice in the link, resulting in a broken link. According to the search results I found on this forum, this bug has been around for quite a while now. I would like to know if you addressed this bug in the next update, because it is very annoying to have to manually edit the database every time we make an update to a template.
The link should look like this in the database:
<a href="$RequestLink">$RequestLink</a>
Instead, it adds the server website address in front of it (in this case, the server is named svcdesk):
<a href="http://svcdesk/$RequestLink">$RequestLink</a>
This ends up generating an email with the "http://svcdesk/" name shown twice in the link, resulting in a broken link. According to the search results I found on this forum, this bug has been around for quite a while now. I would like to know if you addressed this bug in the next update, because it is very annoying to have to manually edit the database every time we make an update to a template.