Import users from Universal Group in AD
We have a security group configured as "univeral" in AD, and it resides in domain "A". Inside of this group are users from domain "B". During the Password Manager import, using credentials from domain "A", only users from domain "A" are imported. The rest are skipped. Changing credentials on the import job to a domain "B" based account fail- as is really no surprise. Is there a way to import all of the users from our group in domain "A", or must I create another group for those users in domain
Server Reboot report in ELA
Is there a way in Event Log Analyzer to report on Windows server reboots? For example, I want to see a report of all Windows 2003 System Log event ID 6005 and 6008. While I am looking for those, I may want to also see the Windows 2008 System log event 41, Security event 4608 and 4609. I just don't see this addressed in any of the pre-defined reports.
TMG or ISA config - adding TMG as a host to Event Log Analyser
Im trying to configure TMG 2010 as a HOST from a server running Event Log Analyzer in the perimter network. The TMG has 3 network cards installed, and the Log Server is on a different network. What rules do I need to create to get it to read the Windows Logs from TMG?
Importing new XML based Event Logs (EVTX)
Does this feature work? I've been trying to import one for a while and still says processing.
export opmanager to csv
hi, it is possible to export opmanger monitoring host types and lists(server, cpu, ram, windows services...) to some sort of file (text, csv,...) for later creating of excel host list with corresponding services, thesold and other ? thank you
IP group that includes and excludes IPs not working
Dear support, i have netflow analyzer version 7. i am trying to create a group that includes some IP addresses and exclude other IP addresses. but the group is not working at all but if I removed the excluded IPs from the group configuration it works normally. below is a screen shot if my group configuration. plese advice Speed : 1000000 bps IP Address(Netmask) Include - 196.3.15.x (---) Include - 196.3.15.x (---) Include - 196.3.15.x (---) Include - 196.3.15.x(---) Include - 196.3.15.x (---) Include
Reports
I am trying to create a custom report that searches all computers that have two different software installations. For example i need to find all computers that have openoffice and microsoft office installed. When i run the query for openoffice--- starts with openoffice, by its self i get the results i need. If i run another report for Microsoft Office 2010 by itself i get the results that im looking for. If i put the two queries together using "and" the results are blank. I need to see all computers
Devices in Business Views
Hi , Opmanager 8721 with SQL Server 2005 I need a report or an SQL query to show which devices are not in any business views, and also which devices have no notification profiles associated with them. Have not found anything under Reports or by looking in the DB. Thanks in advance, John
OpMananager is not sending all traps as an emails
Hello. My system consist of several Motorola Wireless controllers. To each controller there are houndreds of Access port Adopted. OpManager is configure to sent a notification email when SNMP trap comes from Wireless controllers about Access Port Adopted or Unadopted. The problem is that OpManager not always sending e-mail when the SNMP trap comes. I made some tests to figure out how it works and where is the problem. I run wireshark on the Opmanager server ETH interface to see whether the trap came
how to map the network in opmanager??
can opmanager automatically map the network??? and show us in radial tree or node link format..
Lotus Notes
We are currently a Lotus Notes office and 50% of the office is on 8.5.1 and the other 50% is on 8.5.2. We new users with Desktop Central and we are looking for a way to push the upgrade out including Fix Packs. I have found steps on ManageEngines website that involve using 7-Zip, but I have not been able to make it work. Does anyone out there have these programs and might have a possible solution? Thanks!
Software License and Contracts
Please allow multiple Contact names and address for the same Vendor. Running version 7.6.0 build 7604 LG
Scanned Software > Ability to sort by Purchased, Installed, & Max Used
Would you consider letting us sort by Purchased, Installed, & Max Used in the Scanned Software?
Wasn't sure where to post this - remote usage
I have downloaded alot of the programs - OpManager, DesktopCentral, SupportCenter, ApplicationManager, DeviceExpert, etc.... I would like to use all of this products remotely - I know that I can use some of the products remotely like OpManager but can I use the rest of the products remotely? If so can someone point me in the right direction to get them configured? Also, is there any way to manage Apple products (macs, server, iphones) Thanks Matt
Request categories displayed in collor
So i was wondering if it would be possible to assign a color to a category. I would like to compare it with the categories in outlook. This would be useful to us, we get lots of call's on a day, so the list is long. I know you can use the filters but with colors we would have a more "viewable" display. It would be easier to differentiate and recognize certain problems. Any chance of adding this little tool?
Can't change My Data under USER in SD Plus!
Hello! When I want to change section My data, under the user, to me such error in addres bar (localhost/jsp/AuthError.jsp?module=AuthError like this: "У вас нет полномочий для просмотра данной страницы" "You don't have rights to view this page" sorry for my english... What I need to do for correct change My Data? Thank you for help!
jsp/AuthError.jsp?module=AuthError
Hello! When I want to change section My data, under the user, to me such error is produced: jsp/AuthError.jsp?module=AuthError Thank you for help!
Merge function
Hi all, I was read in the admin manual : " When two or more requests are related to each other and are from the same requester, and can be handled by the same technician, you can merge these requests as one and assign a single technician for that request ." so, it's necessary from same requester ? when i apply this rule , it is appear popup window : " service requests cannot be merged " , how i can solve that , please ??
Data Restore Failed...
File name is : C:\ManageEngine\ServiceDesk\backup\backup_servicedesk_8008_fullb ackup_03_01_2011_21_36.data requestScheme is http Please wait extracting backup file Active DB Server = mssql Database connectionProp : null Database started ************************************************************* Backpup data : Tue Mar 01 21:36:23 GMT 2011 Database name : servicedesk Total Tables : 1012 Database Server : mysql Build Number : 8008 *************************************************************
Allow requesters to "re-open" ticket
Hi, I'm running ServiceDesk Plus 7.0.0 Build 7021. I'm trying to figure out what options need to be configured/enabled to allow users the ability to re-open their tickets. I see there are templates and such for this in the notifications area and I also see links available by default when a ticket is closed for a user to click and re-open their ticket. I don't see the anywhere to enable this feature. Thanks. GP
Squid access log unparsed record
Hi, I am trying to monitor my squid proxy with FA. I have cofigured the squid to send the access.log throught syslog to FA syslog server. The udp packet are received but not managed, i view them in the unpardes record, <166>squid[5998]: 1304670244.315 177 10.1.226.201 TCP_MISS/200 51323 GET http://news.google.it/nwshp? - DEFAULT_PARENT/10.1.247.3 text/html Why FA cannot manage this log? How can I solve this problem? Thank so much for your help. If you need more information yust ask...
Evaluating ... need approx. dates for additional features
Hello ServiceDesk+ Team, we're currently evaluating ServiceDesk+. I have to admit I'm very impressed of the product, especially at the very attractive price. Something I'm very impressed is that you guys actually look in the forum and answer posts of your users! Unfortunately there're some things that we miss which would make it the perfect choice (from most to less important): - Domain Administrator In every country we have local administrators who perform helpdesk tasks and administer the local
Installing Fonts
Is it possible to remotely install fonts using Desktop Central?
how to automatically assign to specified technical support for unassigned request?
Hello All, I am running SDP 7.5.0 Build 7506, how to automatically assign to specified technical support for unassigned request? Thanks & Regards Winanjaya
ManageEngine ADAudit Plus 4.1 Build 4120 Released !!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 Build 4120. "Radius Logon Auditing (NPS)","Tracking Scheduled Tasks on Member Servers" are some of the major highlights of this release. It also includes a host of other exciting features, fixes and enhancements. Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build :
Support Center Plus, java error
Occasionally when working in SCP, our users experience this error, any advice would be great, thanks: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Invalid state, the Connection object is closed. com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
Workstation Inventory Report (Need assistance)
I have two custom reports we put together using MySQL. We have migrated to MSSQL and I need assistance with converting the two reports. The first one is a Workstation inventory report. I am able to convert the first part of the report but I am unable to get the Inventory totals (Union portion) converted properly. Workstation Inventory Report in MySQL: select si.manufacturer 'Make', si.model 'Model', count(if(rss.statedesc='In Use',1,null)) 'In Use', count(if(rss.statedesc='In Store',1,null)) 'In
No 'Resolved Date' for requests?
Hi, I just went to create a Request view that displayed all Requests closed today and was concerned that only 2 requests were being displayed. On further investigation, only 'Closed' requests are being displayed and there doesn't appear to be a Request field for the Resolved date. Checked the reports and I can't see a resolved date field there either. Am I missing something here, as I'd assumed that my KPIs on closed requests would also include those resolved within the time period I'm reporting
Different Daily Operational Hours
We would like to be able to do a custom schedule per Site where the operational hours per day may vary. Currently we can only set the same operational hours per day. Our scenario is we have clients who have operational hours from 9:00 A.M. to 6:00 P.M. from Monday to Friday and 9:00 A.M. to 12:00 P.M. for Saturdays. In the current SDP capability we can either set the Saturday as non-operational or the Saturday as from 9:00 A.M. - 6:00 P.M. as well. In both options, it does not favor the end-users
number of urls monitor in 10 nodes free edition
How many urls can we monitor in 10 nodes free edition?
ev_temp Folder
Hi, What is the ev_temp folder for, it is huge on our server and is filling the drive with .dmp files which is causing various issues. Can the files be deleted? At present ADAudit+ hasn't worked for a few days, i'm just trying to get it to read from our AD again after upgrading to the latest SP. Thanks Jeff
Changing Refresh Rate on SDP
Hi There, Is there any way that the refresh rate on the requests screen can be changed to less than 3 minutes? This may have been answered before but I cannot seem to find it on the Forums. Thank you Mark
Closing the DOS prompt shuts down ServiceDesk
Is it normal behaviour to start ServiceDesk Plus by executing run.bat from the comman line and then having to keep that user logged on to the server and keep the DOS prompt open. If I close the DOS prompt, ServiceDesk shuts down. Please tell me how to start SDP without having to keep the user logged on and DOS prompt open. SDP version we're using is 7.6.0 Build 7611.
Profil Reports not displaying application information
Hello, We build some profile reports in the way to be able to display application statistics for a group of application in previous FNA version. While upgrading to the last version and rebuilding the same reports, with same parameters we can not have the same display. Instead of Application names we got IP references. Can you please help us in the issue?
Description of templates visable for the requesters ??
So when i create a new incident-template, i can choose a name and in comments i can write a description. This description is visible when the user logs on, he/she sees the "Common incidents" and its description. However, if i click the "Quick action" - "New incident" and choose my template, there is no description to be found. Now it would be preferable to have the description in some sort of tool-tip. So that when the user moves over the template-name, a description is shown. An other possibility
Monitoring Web Sites that require Certificates to access them
Is it possible to monitor a web site that requires a certificate to be installed in a browser before access is granted to the website? Thanks
SupportCenter Plus outgoing mail queue
SCP outgoing mail inflexibly depends on email server. If any problem occurs, it will not try to send a letter once more. Our support team generates a new request ~every minute, most of requests become assigned to our partners helpdesk via email. So any temporary failure or downtime (mail server reboot, link down, ets) is permanent data loss - partners does not receive requests. It will be better if SCP could store letters in its own outgoing queue as any email client can do. Now we have to use a
Can i show "unknown user" as specified data on my report
hi, my client send the firewall log and import to analyzer gerenate report for client, but all result classified as unknown user. i don't want to show as unknown user on my report. Could any one advise my issue ??
Install problem with Ubuntu 9.04 x64 Server Edition
Hi~ When I finished installation and got the message like this: Installing the product as service was not successful.Please refer install logs under /root/ManageEngine/Firewall/server/default/install_logs directory. And here is the "instserviceerr.txt" in /root/ManageEngine/Firewall/server/default/install_logs directory: .: 8: setcommonenv.sh: not found Please advise. Thanks!!
Show interface traffic with rx/tx combined
Is it possible to show a view of interface traffic with the rx/tx combined? i.e currently its possible to show the overall utilisation of an interface in a percentage however I would like to show it in MB. Any thoughts? Thanks Brett
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