MSSQL Monitor Configure
i set up MSSQL Server, and i start SNMP Agent, WMI, and MSSQL Agent Service, but when i dircovery this serrver , in MSSQL Server Snapshot i dont see MSSQL Monitor as demo? i dont know what i wrong
SLA Notification to Group, not just $ticketowner
The notification to variable for $ticketowner is a nice touch, would love it if a variable for $assignedgroup was provided as when response sla is violated often times the technician has not been assigned. prefer not to spam all the team leads with every sla response violation notice if possible.
Reply template is blank
We're running version 8008. One of the recent updates (not sure if it was 8007 or slightly earlier) has created a problem where intermittently the "Mail to Requester" comes up blank for some tickets. (See attachments.) There are not a lot of tickets affected by this, however those that are affected have this problem every time you try to reply to the ticket. This is a Windows install to the default MySQL database. Any suggestions? Thanks, James
Business Hours elapsed time_diff function
rather than using the time-diff() function, we would like to create custom reports showing elapsed time in business hours - it would be helpful (rather than writing this ourselves) if you could provide a bushrs_time_diff() function for use in the reporting tool that looks up local business hours based on site of a ticket then calculates the elapsed times between notable events for reporting purposes going one further it would be nice if the elapsed business hours were simply a field somewhere so
Professional Noob Here :( please help me in using opmanager
Hello i buyed the opmanager professional version but i am not able to make it work :( ...i followed the tutorials but not able to grasp anything i did what the tutorial asked me to do..i entered the ip of my own pc to see if the software works but nothing happens. it shows discovering devices, it gets the name of my pc but not able to show processes, software installed and all. memory and disk utlization graphs dont work. i started the SNMP service in my windows 7 32 bit edition but then also no
Cookies problem ?
Hello We have Servicedesk Plus and Desktop Center installed on the same server. If I now login on both program with the same browser I can loose my "login session". Perhaps some cookies problem, all programs points to the same server with different ports. //Peter
Is there an easy way to export Category, Subcategory, and Item entries from SDP?
I'm currently in the process of cleaning up our Categories, Subcategories, and Items in SDP and while it's easy to import changes in .csv format I would like to export this info from SDP so I can make numerous changes a bit easier. My question would be is there an easy way to do this? Or if there's not could we get this functionality on a future release? Respectfully, Jamie - Las Vegas, NV
ManageEngine® Firewall Analyzer 7.1 Released
ManageEngine ® Firewall Analyzer 7.1 Released We are glad to announce the release of ManageEngine ® Firewall Analyzer 7.1 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? Build 7001 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Provision to give Collector Name during installation Build 7001 Standalone
Requests being duplicated
We have an issue where requests from certain people emailing in will duplicate as shown below. They are not sending the request twice and it only seems to be an issue with requesters from a particular site but only happens randomly not always
SLA business hours / after hours
My client would like to consider lunch hour as not applicable for SLA, is there a possibility that SLA operational hours will become more flexible? (define multiple (non-overlapping) time periods.. ie. 8-12, 1-5). Would like to be able to define 'after hours' as well as 'standard operating hours, as 'after hours' is not in many cases 'everything but op hours''. After hours may be from 5pm to 11pm. After 11pm you are out of luck. Also looking for more articulation of how timers work. The business
No flows received in the last 10 mins
I have a Cisco 2800 series with three interfaces configured on it. The status of these interfaces are No flows received in the last 10 mins. Have tried re-configuring the interfaces, SNMP but the problem still persists.
SDP - Purchase Order - New asset creation - No Warranty Period field
Hi, In SDP, when creating a new asset within a new Purchase Order, there is no field for warranty period, while it does exist when creating new assets under Admin - Products. As a result, all the new assets/products created within PO need to have their warranty info adjusted manually, one by one. Can this be implemented in the near future? Thank you, Miron
Signature problem
After updating from 7.6 to : 8.0.0 Build 8009 I've noticed that behavior of the signature placement has changed. SD-25080: When replying to a request, the technician signature was shown at the very end. Now, the signature comes under the reply content. Now I have such reply window: In green area is my signature and in the red area is the standard text of the reply form. But why my signature is above my standar reply text? Or I need smth to change?
Resolved requests not automatically closing
We have a number of requests that have a status of "Resolved"... I changed the "closure rule" to close the ticket 3 days after resolved; however, the requests that were set as resolved prior to the change are not closing. Is this a feature...
ManageEngine - Free Exchange Health Monitor 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Exchange Health Monitor 2.0 The new features in this release are: The tool monitors Exchange 2010 along with Exchange 2007 and Exchange 2003 Servers. For Exchange 2010,additional parameters such as MailBox/RPC details and Client Access Server Details can be monitored with additional transport parameters and default parameters such as cpu,memory,disk parameters mailbox parameters POP/IMAP parameters Memory parameters can be monitored
Purging all Active Directory information
We have accidentally imported our entire AD user information (even from our parent company). Instead of 600 users, we now have tens of thousands. Is there any way that I can purge this information out of DC? We currently user SQL 2005 for the back-end database.
Upgrade to 7704
Hi, Customers who are in the version 7.7 (7702,7703) please upgrade your server to 7704 build. As mentioned earlier , once you delete a sub account, it will delete all the contacts in the system. Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html regards, arun
Index folder using almost 80% of disk.
The EventLog Analyzer is build number 6020. The Index folder is taking a lot of disk space and doesn't clear itself. What do we need to do. The settings are to keep 60 days data but it has kept cold indexes from August 2010 as well. Please advise asap.
Remove Built-In NT Authority groups from local Users group
Attempting to use the Group Management pre-configuration template to Modify the local Users group to Remove both the INTERACTIVE and Authenticated Users from membership, but it fails. I can successfully do this for Domain users and groups. Execution fails with the error "A member could not be added to or removed from the local group because the member does not exist". I noticed that, in DC, when I view the computer's System tab, select Groups then click Users, that neither the Interactive or
Best practices fo managing multisourcing efficiently
How to manage different suppliers using ServideDesk, in order to meet the overall SLAs. Any idea is welcome! Thanks Roberto
NTLM v2
Hi, When is NTLMv2 going to be supported in the Scope of Management. We had to ask our customer lo lower the security settings of the whole domain to allow DC to work. There is perhaps a workaround? Thanks
Custom Field Default via E-Mail Generated Ticket
Hi, We just upgraded to SDP 8.0.4, and are having an issue with a custom field when a ticket is generated via e-mail. When an e-mail ticket is received, our custom field "building" (which is a pick list) is set to "0," which is not one of the available selections. In previous versions (7.6 and older), it would simply remain unset since the e-mail did not contain this info. We have another custom field that's a single line, and this remains blank as expected. The attached screenshot should help
Quick Time Error
Hi Dear I am new to desktop central and I am receiving a error in quick time installation, I am using Windows server 2003 EE, and xp sp 3 on clients I am successful in quick time installation however when I try to run the application on clients system i receive an error (for your reference pictures nmaed quick time error is attached for your reference). and In other picture named status.jpeg, you can see the successful installation message in desktop central. please help me to resolve this issue.
URL Monitor Question/Idea
Is there any simple way to configure a URL monitor to alert/alarm when a configured URL becomes available? We'd like to be able to monitor specific URLs and when they become available send an alert.
Inventory Report
I'm having an issue with a few of my servers when they send out the automated inventory report they don't include the prohibited software. I confirmed the it is selected on the inventory report to notifiy of prohibited software and there is software tagged as prohibited. Any ideas?
WMI permissions not working
I am trying to setup a user for polling WMI information from servers, without having to be a domain admin. I am testing on a 2003 R2 and 2008 server. I have not been able to pull the WMI information from the server, event though I have granted all permissions for the root\cimv2 namespace. it will work as the domain admin, but not another user. Any ideas?
Disable VM autodiscovery?
Hi How do you disable automatic discovery of recently created VMs? Thanks Kevin
Volumes with most Disk Usage
I am trying to change the default threshold monitor values so that my graph colurs are not all red on disk that are ok but over 80% used. Any ideas on how to do this Thanks
Opmanger trial
Hi, I would like to download the installcleanup.zip of OpManager to totally remove my old OpManger, I can't upgrade my trial version form version 6 to the new version. Is there any download for that file?
search through drag and drop additional fields
Hi all , May i know please if there is a way to do search through some text that inside ( drag and drop additional fields ) ex : i add a new service category from service catalog named " Test " and under it i add one service named " T1" , inside T1 i add new fields like : name of company , company phone and type of it . so , how i can do search on " company phone " ??! it's not working fine . i need help ..
Why is SLA reapplied on changes to closed tickets
Doing some clean up of old tickets after having changed SLA rules. Noticing the tickets are showing the new sla response and dueby dates - I would ordinarily not want this to recalculate on closed tickets - does this mean all changes on closed tickets now need to be done through sql scripts rather than the interface to avoid this trigger firing?
Event Log rule - add thresholds
Hello, Running Opmgr 8723. When adding an event log rule, add functionality so that if a certain event occurs say 10 times within 15 minutes, fire an alert. Thanks!
SDP 7.6 restore error
Hello, I'm trying to restore a previous backup after a system crash but I get the following error: Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%) =================================================== Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ================================================QUERY = INSERT INTO wordoccurrences (WORDHASHID,COLUMNID,WORDCOUNT) VALUESnull java.sql.BatchUpdateException:
problem opening attachments with Chrome
Hi, I'm guessing that SD+ isn't certified for Chrome, but I'm wondering if anyone knows of a workaround for this problem. When trying to open an attachment in SD+ > Requests > In the body of the request, using Chrome it doesn't immediately launch the attachment, downloads a file called HdFileDownloadServlet. When I launch this file Windows doesn't recognize it because it doesn't have an extension. If I choose Chrome from the "Open With" dialog it will then open the extension just fine. SD+ 8.0
SDP: Requester field in Techicians tickets
Hi, Usually when a user open a ticket the Requester field is already pre-compiled. This does not happen with technicians. It would be possible to disable a technician to open tickets on behalf of someone else? Or if that is not possible, is it possible to at least to precompile the requester field? Thank you
SDP - Database documentation/reference
Hi, Is it possible to get a detailed database documentation/reference for Service Desk Plus? I would like to know what information each table contains as well as relations between the tables. Thank you, Miron
New Dialer
Is there any procedure to create new Dialer under OpManager for any particular device?
ServiceDesk Plus Mail Fetch Stops every day
Hi, Our mail fetching (via pop to our exchange) stops each day at around lunch time, anything after 11am really. stopping and starting the mail fetcher doesn't help so we have to restart the servicedesk service, which is scheduled every day before start of business. We would like to resolve this as no emails are picked up in the afternoon until the next day. I have attached logs from today after the mail fetch stopped working. thanks
Frequency of URL Monitor notifications
My URL monitor will send an email when during an error state, and will send an email once the error is cleared. Is there a way to make the monitor send an error every hour during an error state?
Opmanager Login Error - SQLException, Invalid State
Hi Support, I'm getting this error on the login screen to Opmanager. I am on the latest version #8721 and am running on SQL 2008 server. If i reboot my Opmanager server, then i can log in again. If i try and restart the Opmanger service, the service hangs and i am forced to reboot. SQLException while preparing the statement with id : 25 Cause : Invalid state, the Connection object is closed. SQL Query : select * from UserPasswordTable SQLException while preparing the statement with id : 25 Cause
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