Evaluating ... need approx. dates for additional features
Hello ServiceDesk+ Team,
we're currently evaluating ServiceDesk+. I have to admit I'm very impressed of the product, especially at the very attractive price. Something I'm very impressed is that you guys actually look in the forum and answer posts of your users!
Unfortunately there're some things that we miss which would make it the perfect choice (from most to less important):
- Domain Administrator
In every country we have local administrators who perform helpdesk tasks and administer the local PCs. These admins should only be able to see the PCs of their domain in the inventory. The same goes for helpdesk requests. He should only be able to see requests originating of "his" domain. And then there are Super-Admins who can see all requests.
- Multi-Language Support
Currently we have offices in ten european countries (german, polish, czech, romanian,...). This is especially a problem with the helpdesk. We could even translate stuff ourselves. If you implement multiple languages, how can the language be set?
- More flexibility with reports
Thanks to some posts I was able to access the MySQL-DB directly. I think the reports are still something that you really need to improve. There's not a single report for software, not to mention software by domain or a way to find all PCs <1 ghz or without SP2,... And all that of course also for single domains.
- Single Sign On
You're automatically authenticated when accessing the page from an authenticated windows session in one of the domains (no need to sign on again if you're already authenticated in Windows)
- Quick Create Request
We don't want the user to send a request without selecting a category. Any advice?
- Scanning Linux machines using SSH
Planned? And hat commands do you execute on the linux machine?
That's all for now. I really like the product a lot but if I can't find out if and when you plan to implement some of these things and can't make a suggestion to our management.
Thanks in advance for any information you can provide!
Greetings from Austria,
Christian.
we're currently evaluating ServiceDesk+. I have to admit I'm very impressed of the product, especially at the very attractive price. Something I'm very impressed is that you guys actually look in the forum and answer posts of your users!
Unfortunately there're some things that we miss which would make it the perfect choice (from most to less important):
- Domain Administrator
In every country we have local administrators who perform helpdesk tasks and administer the local PCs. These admins should only be able to see the PCs of their domain in the inventory. The same goes for helpdesk requests. He should only be able to see requests originating of "his" domain. And then there are Super-Admins who can see all requests.
- Multi-Language Support
Currently we have offices in ten european countries (german, polish, czech, romanian,...). This is especially a problem with the helpdesk. We could even translate stuff ourselves. If you implement multiple languages, how can the language be set?
- More flexibility with reports
Thanks to some posts I was able to access the MySQL-DB directly. I think the reports are still something that you really need to improve. There's not a single report for software, not to mention software by domain or a way to find all PCs <1 ghz or without SP2,... And all that of course also for single domains.
- Single Sign On
You're automatically authenticated when accessing the page from an authenticated windows session in one of the domains (no need to sign on again if you're already authenticated in Windows)
- Quick Create Request
We don't want the user to send a request without selecting a category. Any advice?
- Scanning Linux machines using SSH
Planned? And hat commands do you execute on the linux machine?
That's all for now. I really like the product a lot but if I can't find out if and when you plan to implement some of these things and can't make a suggestion to our management.
Thanks in advance for any information you can provide!
Greetings from Austria,
Christian.