Search AD object displays multiple users object incorrectly
Multiple User Objects display when performing an "Search AD Object" when in AD there is only one object.
How to rename on hold, open ?
Pls How to rename on hold, open on my Language
PO processing.
Hi! I try now demo version of servicedesk plus. Can somebody help me? We want to use "helpdesk plus" also as PO proccesing program. Is it possible? Is there a possibility to give all users right to create PO ? Without asign they as technicians ?
Deny ability to change certain passwords
I'm fairly new to AD Manager Plus having just purchased it within the last week. I love all of the features so far but have come across something i'm not sure I want helpdesk staff to have the ability to do. When allowing them to reset passwords, the software appears to let them change any password for any account on the system including the administrator account. Is the onoly solution to not have the administrator account or service accounts in an OU that they can access? If so, i'd like to see
Users and computers in groups or folders
Hello I use ADManager in a school and I miss a function to put users and computers into groups or folders in ADManager . If I have a folder for my class, I can change password or unlock all accounts fast and easy, no need to search. I do not mean AD groups. //Peter
Configure VoIP Monitor Avaya !
Dear Support , There Opmanager can Monitor VoIP of Avaya server ? We have system Avaya with : Avaya G450 Media Gateway , S8300 Server : Avaya CM 5.1 , Application Enablement Services PE 1950 server .... Thanks !
Asset explorer associated with OPmanager
pls associated Asset explorer with OPmanager
NetFlow Analyzer 9 BUILD 9000 - New Version Release
Dear Users, We are happy to announce the release of NetFlow Analyzer 9 (BUILD 9000). Version 9, a major release, has some excellent features like Cisco IPSLA based WAN RTT monitoring, IPv6 support and Cisco WAAS reporting. Check the below link to view the complete list of features: http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html We have also come out with a 64 bit version of the product. EXISTING CUSTOMERS : Fill THIS FORM to request for the service pack to upgrade
Import AD resources without creating new resource groups
Just wondering if there was a way to leave my scheduled AD import job running, but not create the resource groups at the same time? I don't use that OU structure within PMP, and it just clutters up the list of resource groups. Thx. Jody
Snmp trap configuration
Hi, An snmp trap is configured on a Windows server, what do I have to do to monitor this snmp trap? Thank you
Servicedesk Plus MSP 8.0
Hi! Is there any plan to release version 8.0 of Servicedesk Plus MSP 8.0 So you can have the Dashboard and service catalog. //Erik
CSV import, using semicolon as column separator instead of comma
Hi, I am trying to do a bulk creation of users using a .csv file. The csv file uses the ; character as the column separator. I would use the comma character as a separator, were it not that I use the comma as actual text in the first column. For instance: cn;mail;title;department Lastname, Firstname;firstname.lastname@mail.com;Analyst;Controlling AnotherLastname, AnotherFirstname;anotherfirstname.anotherlastname@mail.com;AnalystNumberTwo;Controlling Is there a way that i can tell ADManager to use
DeviceExpert Build 5560 Released!
Hi, We are glad to announce the release of DeviceExpert build 5560. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5560 New Features & Enhancements Out-of-the-box policies to check configurations for compliance to SOX and HIPAA regulations Home Page Dashboard Enhancements Dashboard now depicts the top five configuration changes in summary view Summary of the devices whose configurations were backed up and
Performance Monitors not working
Hi Since I migrated from the 32-bit to the 64-bit version of OpManager, the performance monitors are not responding anymore. If i test them, i get an error, saying "The Monitor did not respond to the test request". The credentials are correct (cheking the credentials passes) and if I execute the wmi script on the commandline, I get the data. The problem occures on all devices no mather if it is a windows server or a network switch. We use the current OpManager version (Build 8723) running on a Windows
Unable to remove devices from OpManager
I have to ESX servers that cannot be displayed, added or removed from Opmanager. I have tried running RemoveDBEntry.bat and rebooting but the devices are still in the database. We are running OpManager 8722 with the VMWare Monitoring plugin.
Disable Exchange Mailbox
In Exchange Management Console when you disable a mailbox the mailbox becomes disconnected and the AD user account is disabled. Does this function exist anywhere in ADManager Plus? I don't see anything that lets you do that.
Problem with Mail server settings
in tab outgoing mail i have this problem when i change the replay - to Address and show me this error: FAILURE :Modification of the Email Settings was unsuccessful. Please report the problem to the system administrator, with the Error Code - 1,304,466,706,750 What can i do to change valors in outgoing mail? please help me!! i using this version: 7.6.0 Build 7604 and thanks for your answers!!
SupportCenter Plus Version 7.8 released!
Dear Customers, Please find the new enhancements of the version 7.8 using the link below, http://www.manageengine.com/products/support-center/whats-new.html To download and upgrade, http://www.manageengine.com/products/support-center/service-packs.html For any other queries about this version, please do call us at +1 925 965 6886 or mail us your query to supportcenterplus-support@manageeengine.com Jai SupportCenter Plus
Help me how to calculate bandwidth for a particular time in NEtflow analyser
Please help me how to calculate the bandwidth for a particular time in netflow analyser. Please see the below figure for your reference . Category Total Max Min Avg 95th Percentile IN 120.28 MB 690.06 Kbps 0.00 262.91 Kbps 514.9 Kbps OUT 15.48 MB 87.77 Kbps 0.00 33.85 Kbps 61.49 Kbps Show Data Points This is the data which shows you clear idea what i am asking, We are using 2mpbs link here i have given the data 8 am to 9 am data please let me know how can we calcuate the bandwidth
Help on creating report query
Hi guys, I have no experiece in creating query hence I would like to seek your help in doing so. I have created a report to show me the computer name, model, etc etc but i can't find the hard disk capacity and the freespace. Here is the query and can some one please add in the two columns for me SELECT MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(workstation.MANUFACTURER) "Manufacturer",MAX(workstation.MODEL) "Model",MAX(workstation.SERVICETAG) "Service Tag",MAX(memInfo.TOTALMEMORY) "Total
Error en correo
ERROR:Fallo en la modificación de la configuración de correo electrónico. Informe del problema al administrador del sistema, con el código de error - 1,304,465,824,156. Esto es en el correo Saliente. Ya se habia configurado pero se quiso cambiar y al hacerlo manda ese error
ib2d
I am attempting to make a backup copy of our DesktopCentral_Server folder so I can install a hotfix. I have shut down ManageEngine Desktop Central, stopped all related services and ended all process but I continue to get a message that states "ib2d is being access by a user or program. Please close and continue." I have no idea who might be accessing this or where to find it to stop it. Any suggestions???
Computers report
Hi... I would really like to run a computer report containing all the computers in my domain that has been used/accessed since a given date (e.g. january 1 2011). Now... The computers that hasnt been used is really the ones I am looking for, as they are to be deleted from AD. Thanks Roy Johansen
Instaling Customer Support Desk Free Edition in Ubuntu Linux is not working.
I am trying to install CSD in Ubuntu server I need to know what requirements if any are needed in the server or the java version required. Thanks, Jose
Erase old backup data
Hello everybody. Is there a way to have old backups erased on a scheduled basis? I can do that with a Windows scheduled job, but that will not erase the list of old backups in ServiceDeskPlus "Backup Scheduling" page. Otherwise can you tell me the name of the table where that list is kept, so I can update it myself with a scheduled MySql query? Thank you so much. FB.
ManageEngine® EventLog Analyzer 7.0 Released
ManageEngine® EventLog Analyzer 7.0 Released We are glad to announce the release of ManageEngine EventLog Analyzer 7.0 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 7.0.0 - Build 7000 - Standalone Edition The general features available in this release include all the features of EventLog Analyzer Version 6.2.0 Build 6020 and Features: Remote Agent - Optional agent for log collection across WAN/Firewalls Third
Run Program on Alert
Hello, I am trying to Run a program based on an alert. The program is working and it is getting called as expected. But how can I pass arguments other than the one specified in the list box. Basically I want to send the "message" to the program Thanks in advance Saju
Case attatchment in autogenerated mail
Hello, I have a question: When we assign a ticket to a group an automatic mail is sent to an adress saying that a new ticket has been assigned to the group. That works fine, we added the fields we wanted so the responding group can monitor a mailbox and see the tickets rather then logging in to the system. The problem is that if a ticket has a file attatched to it I can't find a way to get SD+ to send that attatchment along with the autgenerated mail to the groupmail. Is there a way to do this? Thanks
SQL Native Client
I have just updated to the latest version of ADSelfService Plus (Version 4.5 Build 4511) and would like to change the Database from MySQL to my main SQL Server, I copied the DLL, RLL files as told and installed the SQL Native Client but it still doesn't load!! I have attached screenshots of the errors that I have got and a copy of the SQL Native Client installation. I am still testing the software and this is one of the main things that is swinging it for me at present, having the DB using a
Compliance reports are not showing after update
Hello. I have updated EventLog Analyzer with the latest build and after that I don't have compliance reports showing in the list. I tried to uninstall both updates but without any success in restoring compliance reports. How can I get them back? Right now I have e-mails scheduled with PCI compliance that are not beeing able to send because report template is not available. Thank you in advance for help Kind regards
Import Asset Info from Spreadsheet?
Is it possible to import asset infomation from a spreadsheet or other types of forms?
Shortcut to entering time spent (work log) to call
Is there a way, or if not can the functionality be added, so that from the list of open or pending calls you can click an icon in this list next to a call and it will pop up the 'add work log' dialogue box so that time spent and a brief description could be more easily added as you work on calls. Some of the calls we have are open for some time and a large dialogue builds up in them. To add time to the work log you have to click on the call, scroll past all of the dialogue in the call and then click
Assign Component to Assets usign API
Hi, i'm trying to import assets via servlet api. I can add asset and component just fine but i could not understand how to assign a certain component to a certain asset. I tried using the "assetToAssociate" field. I also tried "assignAsset" which is not documentent in the docs but you can find it in the example form for some kind of reason. I'm trying to register each component putting those field equal to the parent assetName, but that does not work. What kind of procedure i have to follow to
Assigning different SLAs to differente customers
Hi, my company bought the ServiceDesk Plus enterprise - MSP 7.6 for Managed Service Providers, considering that it could support multi client. however i realise that i can't create/define various slas to various clients. How can it be done? Best Regards. Miguel
Network traffic issues on Desktop Central
Hey guys - We're running the latest build (70213) of DC and are having issues with network traffic on our distributed server. Network probe shows an almost constant incoming and outgoing volume of 13.1 - 15.1 Mb on ether.IP.TCP.8383 using RFC793 and the second highest being UDP.LIPsinc1 on 1969. I could really use some help tuning this up, its KILLING my network. I've already had my network guys on it I need to figure out how to throttle down the DC traffic. Can you please help me? Is anyone
Smtp Error
Ok I am stumped on this.... I am unable to get SD to send mail via smtp. I can setup an outlook account with the same settings and it works, I can telnet the server on port 25 and it responds no problem. I check the system log and i get this Exception while trying to send notification for the request. Module: HelpDesk Type Error There is, no ssl, no authentication, no tls, because of it being on a LAN there is no need for it, there is also no firewall between
Major traffic issues from Desktop central Server
We are having serious network activity spikes and a packet capture has identified our Desktop Central server as the culprit. Here's a sample of the capture - we have pages and pages of this. The problem appears when the ManageEngine DC service starts on the server and goes away when the service is stopped. I don't know what 77.96.161.232:80 is...it's not on our network. I know that the only ports we are using for DC are 8020, 8021, 8383, and 8384. Attached is the complete file. Can you please
User template does not allow only one group that is NOT Domain Users
When I create a user template that should NOT contain Domain Users, and should only contain a group called FTPUsers, it allows me to create the template with no problem. I have to add FTPUsers to the template, mark it as primary, THEN I can remove Domain Users. I do this, and the template look correct. However, when I try to use the template, it still puts Domain Users in the list. Here is my version info: Product version: 5.0.0 Build no: 5031
Astaro (ASG-V8)
Hi - I'm using the trial version to decided if this is something we want to purchase. I have an Astaro Security Gateway V8 and I can't see any live traffic or really any reports for that matter. I turned on the Remote Syslog server, set the UDPs, and selected all the logs (since I'm not sure yet what logs this program parses) and I if I go to the home page, I can see a few things in the traffic overview, (attacks, security events, denied events) and the Analysis of the mail protocol group, but nothing
firewall analyzer settings
Hi i'm new user of firewall analyzer. I have installed FWA i configured the syslog's and SNMP i can see just the live repport (i can see the interfaces) How i can see the trafic's (in out) the protocols and the hosts (IP adresses) must i configure other thing or what?? i installe it with netscreen firewall
Next Page