MSP - Auto Software Deployment on new machines
Hello, Im evaluating the MSP version for a replacement of current management system. I want to create several deployment tasks that install standard applications to customers remote offices, and to have them remain active so that new machines that are deployed in the offices gets the same applications automatically. I took this ability for granted but it seems like the task only runs on the machines deployed at the given moment the task is submitted? Is this at all possible to achieve?
Menage Desktop Agent Settings
Hi, I'm new member. I try to do better Agent Settings, but when I'm logged on remote machine is it possible: users can not see admin message and Reason Message? I want to silent administrate hour organization computers. Sorry for my bad English.
java.exe stops be responsive
Running latest patch. on WIndows 2003 and running latest java.exe. Seems java.exe stops being responsive, if I end the process a new process is started and then Opmanager starts monitoring again. When java.exe is unresponsive I can still access the webpage but much is not working. I saw in another post there is a fix for java.exe in Feb2011 but not sure who I am suppose to contact? Sun or Adventnet. please provide me the fix for the java.exe issue. thanks
Handling New Hire forms or creating special templates inside of Service Desk Plus
I've been tasked with what I think is a mission impossible request. Currently my company uses a MS Word form with check boxes, open fields for comments, etc for bringing in our new hires and I wish there was an easy way to import that form into SDP. During the Manage Engine User Conference in San Francisco last week someone said you could use the API for importing and exporting but that's not something I have any experience with. My question for the M.E. Community: Has anyone else been tasked with
error during first run: Error: no `server' JVM at .... libjvm.so'.
I've installed the product without issue, upon first start I get the below error: ======================== netflow@netflow:/opt/NetFlow$ cd bin netflow@netflow:/opt/NetFlow/bin$ ./run.sh --SNIP-- First time service startup takes longer time than usual Error: no `server' JVM at `/opt/NetFlow/jre/lib/i386/server/libjvm.so'. netflow@netflow:/opt/NetFlow/bin$ ======================= /opt/NetFlow is a NFS export which we mount on the machine 'netflow', I didn't see anything in the docs about not using
have product use inhouse MYSQL server, not ME packaged version.
We have a mysql db farm which runs on high end equipment, is highly redundant and all that good stuff.. It is company policy all databases be ran on this solution where possible. Is there a document which would touch on how a customer could do this? thanks, greg
Email based sms profiles
I have tried to set up this alert function but when I receive the sms I do not get detailed info. Instead I get something like this: Server down (What server??) Message: The server is down for the past 3 hours (OK thats fine) The pending alarms as on :Sat Apr 02 06:59:29 EST 2011 (OK date and time) Category: Server (OK its a server) Severity: Crit (OK its critical) I would like to know what am I doing wrong or haven't setup properly to get the device name that is having the issue and possible what
REF point of Custom_LoginLogo.gif
I am trying to integrate our company logo into the login page, however the default image size is set to 252x61. We would like to make it larger than this image, however I cannot find the reference point for the file Custom_LoginLogo.gif. Would it be located in the CSS, and if so which one?
What is table have templates of Catalog
Dear support, Now I would like select all templates in Catalog but I can't not it in what table. Please guide me. My data is MSSQL
can not see egress traffic on Cisco 7613
Hello, I deployed NetFlow Analyzer in our network to monitor. My topology: My configuration: ! mls nde sender mls flow ip interface-full mls aging fast time 128 mls aging normal 60 ! interface port-channel 14 ip flow ingress ip flow egress ! interface port-channel 15 ip flow ingress ip flow egress ! interface gi9/9 ip flow ingress ip flow egress ! ip flow-export version 9 peer-as ip flow-export source loopback 0 ip flow-export destination 203.203.203.124 9996 ! But on NetFlow Analyzer, I can see
Juniper m7i
Hi Support, we would like to monitor juniper m7i... could you help us to make template, so we can use that template to monitor our device juniper m7i BR, Rian@prodata.co.id
Asset Scan is Blocked by Trend Micro Office Scan 10
Dear all. We've a problem with scanning windows 7 workstation through asset management. We've disable firewall but error notification about: "No response received from workstation. Probably the workstation might be switched off or does not exist" still appear. At last we recheck again firewall configuration and found that our antivirus program (Trend Micro Office Scan 10) play as a network firewall. Once we remove the antivirus and the scan is SUCCESS. But, our company policy must set Trend Micro
How do I assign an asset to a request through the servlet API?
I'm trying to set up nagios so that it can raise requests in servicedesk whenever there are host or service problems. I would like nagios to be able to automatically assign an asset to the request based on which host is having a problem. Can someone please tell me if this is possbile using preferably the servlet API. If the servlet API can't do it can the SDPAPI do it?
OpManager database migration
Dear All I am currently trying to migrate the back-end database for OpManager from the current server (SQL2000) to a new SQL2008. However when i run the DBConfiguration.bat to change the DBhost setting i receive the following error message "No Driver Jar is found", can someone explain to me how i can resolve the issue? Thanks in advance
cisco firewall monitor in appmanager
I work for a small company where we use OpManager to monitor our network devices and systems. Recently, we investigated the implications of a switch to AppManager. In our opinion AppManager has more and better capabilities to monitor services and systems. In our survey of AppManager we could determine that the features we use in OpManager are supported by AppManager with the exception of monitors for our CISCO firewalls (PIX 506E, ASA 5500 and ASA 5510). In order to make the switch we require a solution
ASA5505 sending flow data but ME Netflow Analyzer claims "no device is currently exporting".
Hello, I configured an ASA 5505 following the directions here: http://forums.manageengine.com/#Topic/49000003577055 asagw# show ru | inc flow access-list netflow-export extended permit ip any any flow-export destination inside 76.10.144.209 9996 flow-export template timeout-rate 1 flow-export delay flow-create 60 class-map netflow-export-class match access-list netflow-export policy-map netflow-export-policy class netflow-export-class flow-export event-type all destination 76.10.144.209 and I
When updating the Managers field for a single user a error occurs
Under Contact Details in Organization block the Manager Field is unable to be updated. The Domain wide password policy min=0 max= 90 error message below Error Code - 8007202f : Error In Setting Attributes, A constraint violation occurred.
Remote connection via Web Browser
For some reason I am not able to connect to the Audit plus console from my desktop machine. The only time I can access it is on the server. I'm adding the correct port to the address.....http://hostname:9090 is there something else I need to do so I can remotely connect? I just finished this install today and haven't really learned all the tricks. Anything you have to offer with be greatly appreciated! Thanks!
Managing an Oracle Internet Directory with ADManager (or somethign else?)
I've been asked if AD Manager can manage OID user accounts as well. OID is Oracles Internet Directory application which manages LDAP users that will logon to one of our in house applications. Thanks, Shane
what happens when my license expire?
do also have the option to downgrade? I am the only one using it and i bought the one with technician so i plan to downgrade. TIA.
sites feature confusion
We have 2 different and separately managed groups within our organization all using SDP (build 8009). We want to use separate SLA's and business rules for each group and also be able to separately view the dashboard for each group. Therefore we decided to use the sites feature to allow this. Group 1 - not associated with any site Group 2 - Site A Both sites need to see all the same requesters (active directory used) We created Site A added the technician group and assigned technicians to this group
Asset new entries mandatory field
Hello, Will there be development to make the asset fields mandatory or optional as in the incident request templates fields? What we want is that some fields (that we will select) should be mandatory to be filled while adding a new asset manually. Thanks in advance for your response
Translation Problem Italian version
Hi, Just signaling a few mistakes in the Italian translation of ServiceDesk. In the italian version the "Asset ID" in the ti ticket request is translated as "Workstation ID", which is not entirely accurate since we associate not just workstations to the users and this create confusion. In the Mail configuration to start and stop the fetcher there is a "INIZIA RIEPILOGO" and "FERMA RIEPILOGO", which in Italian just doesn't make any sense at all. Better to place something like "ATTIVA" and "DISATTIVA".
SDP - Same email address appears twice in the To: field while approving PO when requester is also approver
Hi, I've noticed that in SDP, when a PO requester is set to approve it's own PO requests, the same email address appears twice (divided by comma) in the To: field of the dialog which pops up when Actions ->Approve PO option is selected. Thank you, Miron
SDP - Send notifications to administrator/assigned technician when request's SLA is violated
Hi, How can I configure the SDP to send email notifications to administrator/assigned technician when a request's SLA is violated? Thanks! Miron
How to Disable Tabs in service desk
I want to Disable Purchase Management Tab on My service Desk demo version, or Contract Management or Problem Management Can I do this ???
Special characters in attachment in reply/forward
Attachments that are added or already existed in a reply/forward of a request and contain a 'special' character are displaying the wrong name in email clients such as lotus notes and outlook, but not webmail clients like gmail and hotmail. Any idea where this replacing of special characters occurs? (screenshot shows 1 attachment that is named ä.html and one (correctly) a_b.html
Dircovery device
When i use Dircovery device feature, opmanager dircovery my laptop but my lap is in unknow group? why? And i want to know how preconfigure , SNMP protocol?
SSH/CLI Timeout/Gauges not showing properly
Hello All - I was wondering how I could go about chaging the default CLI timeout values. I am running into an issue where I can use the "test" button for a CLI/SSH monitor, however, more often than not the gauge is simply not displaying. So I know my credentials are correct and the monitor itself works. Thanks, Jason
automatically assigning a computer to a site
We have a lot of site in our Service Desk Plus. ís it possible assigning automatically the computer to a site when it scaned with the manage engine agent? could be by ip, computer name.
I've
Hi, I've just installed OpManager as i'm looking at purchasing a network monitoring system. At the minute i've just dived in feet first and working my way around. I've got the majority of my network on but what i'm struggling with is alerts, more specifically the setting up of the SMS modem. I have a USB gprs modem attached to my op manager server which reports that it is correctly installed onto com3. When I enter my mobile number and com3 into opmanager and submit, I get a message saying that
Asset Repair and History
I have issues where alot of our assets go out for repairs. I have the need to track RMA#, date sent, date returned and reason for repair and what was fixed during repair. I need the history of this as well.... i use the custom entries to add the information, but it doesn't keep any history when it has to go back out. Any help would be GREAT!! Thanks
How many request i assign
Dear may i have report to know how many request i assign by day
OID (Oracle Internet Directory) intigration
Hi, I've been asked if AD Manager can manage OID user accounts as well. OID is Oracles Internet Directory application which manages LDAP users that will logon to one of our inhouse applications. We've yet to purchase AD manager, but if this sort of functionality was availiable I'm certain I could have the purchase approved. Thanks, SH
Stopping patch deployment over 3G networks
Is there a way to ensure that patches are not deployed if the target computer connects via a 3G aircard please ? I was about to deploy a number of patches to a machine, the user disconnected from the LAN and started up his wireless aircard (Sierre Wireless 360) and connected via a VPN. At this point the DC agent must have connected to the server and started the patch install. The patches were huge (one of them was XP SP3), fortunately I spotted what was happening and dropped the VPN and aircard
Install Agent from server to HP thin client (Citrix client) fail
When I Install Agent from server to HP thin client [T5730] (Citrix client) fail and have error message " An extended error has occurred". This PC boot up and connect to our host site with VPN connection to Citric server for all application. Do Desktop Central support such connection. Best Regards, Raphael
Patch 97546 - Root Update Oct 2010 does not apply on some machines
Hey - Trying to get updates to all our machines and this one in particular is giving us problems. The March 2011 rootupd applied, this one says it was successful but still comes back on the scan as being needed. Can someone help? Thanks, Gina & Kelley Sequoyah Regional Library
Storage of Software Repository
Hi there, We ran into an issue the other week where our Desktop Central server became overloaded and everything went down fairly hard. This is because the 2tb of storage we had set aside for Desktop Central and it's repositories became overloaded and filled the drive to the point where we only had a few kb left. To fix this, we purchased a dedicated NAS for storing the the various repositories. We've moved the repositories to the NAS and made the necessary changes to point the patches, updates, and
Link enterprise documentation repository (URL's) to the support tickets
Hello Team, I would like to have ideas around - 1. Is it possible to link the enterprise documentation to the support tickets ? So that we can have direct linkages to the problem and the solutions. 2. Is there a way that we could implement certain templates for the various kind of support requests ? 3. Finally, if there was a check list way of progressing in the support requests. Regards Sumi
Possible use of Desktop Central
Can this program be used to monitor internet or network usage among several workstations?
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