FA Stopped Working
Hello, We have a Firewall Analyzer running with our Sonicwall TZ-210. This is been running for a few months; last week on Wednesday it stopped showing data. I have not changed anything in the Sonicwall end. I just finished updating FA to SP1 Build 7001, but still no luck. I will greatly appreciate any ideas you can give me to start troubleshooting. Thanks, Mike.
lost purchace
30days ago i purched your sucrity suite for my computor. I paid for it and downloaded it. i got a free thirty day trial. at the end of this i was asked for a key code to which i do not have. at this time i am out of pocket and have just had to remove the zone lab stuff and then download a free trial firewall. what do i do now buy it again and get the same result M parsons
Newly added Sub Categories are not being sorted
Hi !, How do I fix this issue wherein the newly added sub categories are not being sorted when viewing them in the Incident Template ? Thanks, SDPNewbie
Database index after recovery -- search results only see new items??
After importing a backup I find that only new items show up when searched... is it possible to somehow re-index the data so that old data shows up when searched???
Parent - child Dependency in Connection Relationship
Being able to define an asset is connected to another asset in SDP is useful when you try to establish the impact of an incident or a change to other assets. However, in the current feature of defining connections, it is hard to establish how assets are connected in a perspective of dependency For example, we have desktops which is connected to Edge Switch 1. We can define the assets Desktop1, Desktop 2, etc... connected to Switch 1. Switch 1 is connected to Distribution Switch 2. If we look at the
Graphical product catalog
Product list is ServiceDesk Plus currently is just a list of product names in the product list. It will be useful of instead of a long list of products, we can have a catalog including images of the product to easily identify that product within that long list. A facility to upload an image of the product would be better to browse than search for a product in the long list
VNC hook creation
Hi Guys, hopefully someone out there can assist with enabling VNC integration with PMP. We have the default RDP but i was wanting a way of enabling VNC for clients. something along the lines of: %syspath%vncviewer.exe %DNS_NAME% Has anyone else successfully completed this. and also enabled a way to request authorisation from a group and not just a single perosn of a group. i find it strange that its limited in that way. as we have a group of 24/7 operators that utilise the product and there isnt
Correct character set / encoding / line endings for CSV import w/ accented characters
We are having some trouble importing a CSV to modify our users. Standard Windows - ANSI (from Notepad) files works, but accented characters like ÆØÅ will be garbled in AD (and in the AdManager view). When using UTF-8 the data is listed in ADManager, but the columns are mixed up and I can't select sAMAccountName as an unique identifer (only two columns are selectable/header is changable). Any ideas on the correct format?
Scheduled reports with Time Window
I saw that this is not currently available. I would like to know if this is on your roadmap and what sort of time frame to expect to see this feature in a future release. We run backup jobs and other maintenance work after hours which we would like to omit from reports, and our SLA needs are more along the lines of 7 to 9 and not 24/7. If this were one report once a week, I would have no problem with it, but we have several reports that we run for multiple business groups. Thanks Jason Meyers
Free version uninstall
I installed the free trial version, but am now trying to uninstall it. It gets to the uninstall successful message, but then shows me a black screen and the InstallShield Wizard goes "Not Responding" in task manager. After letting it sit for 10 minutes, nothing ever happens,so I end task and get the following error message. "ManageEngine OpManager 8.0, An error occured while launching the setup. The remote procedure call failed." Upon clicking Ok, the software is still installed and I've
New report
Hi, Is it possible to get a report that shows me percentages? For example; I would like see how much percent a sub category is of all my tickets is for this year. so sub category 1.1 = 10% (of all tickets) sub category 1.2 = 5% (of all tickets) sub category 1.3 = 3% (of all tickets) sub category 2.1 = 50% (of all tickets) sub category 2.2 = 30% (of all tickets) sub category 2.3 = 2% (of all tickets) Best regards, Allistair Edit: I am running SCP 7607 and MS SQL server
Free VM Configuration Tool
Hi, i'm unable to log into any of the esxi 4.1 hosts i manage. Is there a way i can troubleshoot this? In the logs directory i find only this: C:\Windows\system32>set wdir=C:\Windows\system32 C:\Windows\system32>set PRO_HOME=C:\PROGRA~1\MANAGE~1\FREEVM~1 C:\Windows\system32>cd /D C:\PROGRA~1\MANAGE~1\FREEVM~1\bin C:\PROGRA~1\MANAGE~1\FREEVM~1\bin>FreeVMConfigurationTool.exe Nothing in the Event Viewer. Do i need to connect it to a vCdenter server?? Thank you
Cannot Remote Control a Virtual Machine on VMware VDI to view user's desktop
We're encoutering issues with initiating remote desktop for Virtual Machines installed in VMware VDI environment. We cannot view the user's desktop in order to support them properly. Has anyone encountered this issue?
Purchaser Order Approval
How can Approvers see the status of the PO, i.e. who has approved the PO, and who is still pending
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS}
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS} Fixes?
Received Packet Size Exceeds allowed size : Dropping !!!!!
Hello, I am getting lot of message in the log file reporting " Received Packet Size Exceeds allowed size : Dropping !!!!!" Whats is this and how can I fix this Thank you, Saju
alert when server is unavailable
there is a way to set event log analyzer to send a mail when a server is unavailable. I've see in the alert profil but I can monitor only the system shutdwon but not the system crah o other cause because the server is unavailable (lan or cable down, blu screen, etc) Thanks
Import Custom Logs
I would like to import other log types into EventLog Anaylzer specifically from our Blackberry Server for call logging and sms logging. Any thoughts on how this can be done?
Installing multiple products on 1 server
Is it possible to install Application Manager, EventLog Analyzer, Password Analyzer and Firewall Analyzer on 1 server not using any virtualization? We would prefer to install the software so it uses the same database and Apache instance to reduce resource needs if possible. Thank you, Andrew T.
Hiding Cost Per Hour
Is there a way to hide technician cost per hour to everyone except those designated as managers?
Query Report
Hi, Some one can help me? I would like a query to select the informations below: Request Number Subject Company Support Plan
Netflow Plug-in OpManager
We are trying to tie Opmanager to our Netflow Analyzer. On the Admin --> Add-on Page we put the credentials, hostname, port and select professional. We are getting and error message that says "Unable to establish connection to Netflow Server". I am able to get to NFA manually but need to have this integrated. Any thoughts?
I have downloaded the Event Analyzer 6.2.0 but everytime i perform fresh install it still displays older version. please assist.
I have downloaded the Event Analyzer 6.2.0 but everytime i perform fresh install it still displays older version. please assist.
Upgrade failed
Dear all, I was doing upgrade from 8009 to 8011 but then the upgrade failed midway - I dont know what happened. Now I have realized that I cannot even access the system - what might have happened? How can I sort it out? Thanks in advance for your insights. Regards, Davis M Onsakia The error message that is in the updatemgrlog file is: Apr 28, 2011 12:16:35 PM [SYSERR] [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.mysql.MysqlSQLGenerator javax.naming.NoInitialContextException:
.MSG attachments
When a requester is trying to email a request to the engine, file attachments come through except for .msg attachments. Is there a setting where I can allow this type of attachment to be sent through email request submittal? (We are on upgrade 7603 if that helps) Thank you!
7704 - Missing email attachments
Hi, I have raised an incident with your helpdesk, ID 6457902, but haven't had a response for a few weeks. This issue is a high priority incident with the latest release whereby a number of our clients' emails are being pulled into the system but the attachments are being removed by SC+. This is causing a big problem for us and we've had to introduce an automated backup of all incoming emails and a manual process of forwarding emails when attachments are lost. I understand that this
Question about adding devices to be monitored
I am currently evaluating and attempting to add a device to NetFlow Analyzer. I have a device that is sending flows to the machine running the Analyzer. Other software I have evaluated picked up on the device right away, but I noticed you could add one manually, so I tried that. However, it said it could only "find" a device via SNMP, which we currently do not have enabled for this device on the network. Is there an alternative way to get this device added? It is a Cisco 6500 switch.
ASA NetFlow- Service pack Available for NetFlow Analyzer Version 7.5
Hello All, Thank you very much for you continued support and inputs. We thank you all our community folks who helped us with the ASA packet capture. Preliminary support for ASA-NSEL(NetFlow Secure Event Logging) is available in the form of patch. This patch can be applied on the latest version NetFlow Analyzer 7.5 (Build 7600). Kindly check the build number by clicking on "About Link" at the top right corner of the user interface. If your build number is NetFlow Analyzer 7.5 (Build 7600), kindly
Need help on creating query.
Hi guys, I have no experiece in creating query hence I would like to seek your help in doing so. I have created a report to show me the computer name, model, etc etc but i can't find the hard disk capacity and the freespace. Here is the query and can some one please add in the two columns for me SELECT MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(workstation.MANUFACTURER) "Manufacturer",MAX(workstation.MODEL) "Model",MAX(workstation.SERVICETAG) "Service Tag",MAX(memInfo.TOTALMEMORY) "Total
ADSelfService Plus Version 4.5 SP 1.1, Build 4511
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4511, an improvement upon all its previous versions. Features: Professional edition of ADSelfService Plus now supports MSSQL database. Enhancements: Integration of ADSelfService Plus with SharePoint server Complete I18N support for GINA/CP client software. Logon script removal while performing bulk user enrollment. Fixes: Issue in reports with Windows 2008 R2 domain functional level has been
Sonicwall starts full NetFlow support from SonicOS 5.8.0
Hi All, Sonicwall had brought in beta support for NetFlow export from Firmware Version SonicOS Enhanced 5.6.4.0-36o. You can see that configuration from the below link: http://blogs.manageengine.com/netflowanalyzer/2010/12/28/checkpoint-and-sonicwall-device-confiugration Sonicwall has now added full support for NetFlow v5, v9 and IPFIX from SonicOS 5.8.0. You can download the configuration document from the below link: www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=7 ManageEngine
Shared Device Template Library
When adding a new Device template, there is an option to "upload" to a shared library so that other users can view it. Problem: There is no link given to where this supposed library exists. Where can I find this template library so that I'm not re-inventing the wheel? I'd rather see if someone has a template already made, rahter then try to figure it out myself.
REST API only supported from ServiceDesk Plus 8.0 and above?
Hi, I noticed that under SD Plus 8.0 release notes there is this statement. Please refer to the screenshot below. Is it true that SD Plus 7+ does not have this feature? Thanks!
Time spent report - Summary Report
The timespent SUMMARY report does not give correct results when you choose to summarize the columns by 'SUM' of 'TIME SPENT' ... the numbers are WAY off ... seems to be calculating Elapsed times (Time created - Time closed) ... I though that the time spent is derrived from the sum of 'Time Taken To Resolve' entered in the WORK LOGS. It DOES report the correct values if you choose to Summarize by 'Count' of Requests. We are testing and this is a major feature that we require so that we are able to
Want new features to be included in the next release of Firewall Analyzer?
Hi esteemed customers, We want the product to address the real world requirements, the challenges security administrator is facing in the day to day life to keep the network secured. Here is an opportunity to get your ideas implemented in the product. Use this URL to pour in ideas/requirements. https://forums.manageengine.com/firewall-analyzer/type/ideas Warm regards, Ragavan S Marketing Analyst
Some questions with Database Query Monitor for application manager
Hi When I create Database Query Monitor to monitor the MS SQL ,It tell me something wrong like this " for the query SELECT UserAccount,M2.UserName,CREDIT,TotalCharge,CREDIT-TotalCharge FROM M2 INNER JOIN USER_CONFIG Got Only select query is allowed for the query ON M2.UserAccount =ACCOUNT " The quries is this : "SELECT UserAccount,M2.UserName,CREDIT,TotalCharge,CREDIT-TotalCharge FROM M2 INNER JOIN USER_CONFIG ON M2.UserAccount =ACCOUNT" Which is wrong?
Dashboard Report - SDP 7.6
Hi, I liked the older dashboard report better than what comes with the new SDP 8.0. It gave us a good comparision of new tickets vs closed tickets and outstanding balance per week, day, and month. Is it possible to get that report in the new SDP 8.0 ? I dont mind having it available as a report that you go to and physically run on need basis. thanks,
How to setup and config Opmanager8 to monitor HPUX Unix Boxes
Now I am using Opmanager8 and need to monitor HP Unix Servers which are running on HPUX 11i . As I checked on Opmanager document , I need to use CLI to monitor CPU and Disk etc ... Then please let me know how I can setup and config for these . Note : I am using SSH . Thanks and regards, Kitti Thara
How to: "order this PO - send email notification to vendor" does nothing
Sorry, here i am again. As i said before, i'm extensively testing this tool to see what's possible and what not :) So i"ve noticed that you can only make a purchase order not an enquiry. During the test i dealt with it by setting the productsprice to zero. The vendor than supposedly sends back his offer, i edit the prices and than send the actual order.This is not very user-friendly but ok it works. What does not seem to work is the following: Suppose that i've created my PO and had my vendor selected
AD Configured admin Login Not allowed
Hello, I downloaded the "ManageEngine ADSelfService Plus 4.5 " to evaluate the product. I configured it for my domain and everything looked perfect. After I logout as admin user, now I get the login screen with the Domain list box and I am unable to login as "admin" user to make any further changes. All I get is normal user login session even if I login with the Domain Admin account. Can anyone seen this issue ? is there any different URL for the admin login to the application ? Plase advise thank
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