Report question - number of days and ordering.
I have the current report: SELECT ti.FIRST_NAME "Support Rep",wo.WORKORDERID "Request ID", std.STATUSNAME "Request Status",org.NAME "Account",aau.FIRST_NAME "Contact",wo.TITLE "Subject",cd.CATEGORYNAME "Category",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.LASTUPDATED) "Last Updated" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates
Self Reset password
Hi, i need a tool that all users will reset their password alone. There must be user verification with1-2 questions but i want to see the answers. For example,if somebody is locked out or has to reset his password, i want to see his answer (not the pass) Do you konw if is any tool to do this?? thank u very much
Relabelling default form fields
Hello It would be useful for admins to be able to relabel the default fields provided for forms. For example, a service we carry out is to copy files between 2 networks since the users do not have the permissions to do so themselves. When they request the servcie they arer required to list all of the files they want copying. It would be useful to be able to relabel (e.g) the Description field from "Description" to something more descriptive of our intent, (e.g.) "File List".
custom report with three columns
Hi, How can i get the custom report for all incidents that classify " open tickets , within SLA and without SLA " for April 2011 .
Vendor Details
Dear Manage Engine, I have few Vendors added to ServiceDeskPlus ,please let me know if which table in (MSSQL DB) I can find the vendor details.like city,postal code etc. Its urgent....
Desktop Central supported operating systems installed
Dear Support Desktop Central supported operating systems installed on Desktop-related Operating Systems anh Server-related Operating Systems OS x64 ?? Thanks Thang
Outlook Plugin
The online documentation for SupporCenter Plus references an Outlook plugin that allows you to sync contacts, tasks and calendar events. http://www.manageengine.com/products/support-center/help/adminguide/configurations/outlook-integration-with-scp.html#Installation However, the only plugin I am able to locate on the site to download only has Contacts sync. http://www.manageengine.com/products/support-center/64045241/SupportCenter_Outlook.exe Is there an updated plugin that has the additional
Outlook Contact Synchronisation Not Working
I recently added the Outlook plug-in with a view to downloading all SCP contacts into outlook to publish to our support team for further sync to PDAs. However when the synch option is selected in Outlook the contacts are not updated. Further tests concluded that synch did not work either to or from Outlook. This was tried with Outlook 2003, 2007 and 2010. Please advise.
Deployment Status "Software Deployment"
Hi You provide an option to show the Deployment Status for a patch installation configuration. I would like to see this feature for software deployment configurations. Greetz Chris
Tech Manager Can't see Requests....
I have a tech who is also the manager of a group. We need him/her to have the ability to see not only the requests being handled by his/her staff, but also view the requests that have been submitted by his staff. I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option. Is there a way to provide that type of access? Thanks, Carlos
Version Incompatibility Error: Upgrade to latest Build and then update
Good Day, I am running Manage Central Lite Free edition on Windows 7 Enterprise. Everythig seems fine except when it comes to software deployment. I am prompted to "configure network share" but when I click on the link the page just refreshes. Also, at the bottom left of this page in the "Sync Application details" section an error message is displayed:- "Version Incompatibility Error: Upgrade to latest Build and then update. " I am already running the latest version and am in a position where
IT Workflow vs Configurations (or Collections)
Good Day, Can you tell me what is the difference between workflows and configurations? I would like to create baseline settings for a customer and do not know wether they should be Cnfigurations or Workflows. Thank you for your help in advance. Regards, Paul.
Database filters and Alerts issue still after you stated it would be added to the road map 3 years ago!!
Previous topic that outlines the issue exactly: http://forums.manageengine.com/#topic/49000002680013 In a previous post you stated this feature was going to be added to the road map as the solution (which was posted 3 years ago!). Is there any reason this hasn’t been added yet? Can you not just run the filters through the alerts when they are triggered since time is the reason for alerts triggering off raw data? My scenario: I've setup a PowerShell script to be triggered when there are more
STP status on layer 2 maps
Hi The layer 2 mapping display has a number of "Link Status" indicators. Shutdown,Down,Others and UnManaged. Is it possible to incorporate the STP status of each link into the map. A new colour associated with "Blocked" would be nice. regards Noel
The HTTP(s) URL monitor becomes "red" in 1st minute
Hello, I try to monitor an HTTPS URL sequence - simple login and logout. I try HTTP(s) URLs and also HTTP(s) URL Sequence (Record and playback) and I get the same result. Creating the sequence in recorder and creating and setting the monitor is OK. Monitor starts to show "green", everything seem to be OK. But after cca 40sec the monitor changes to "red" with comments: Unable to connect to https://**** Check whether ProxyServer settings is needed Resource is down. Health is critical as the resource
Schedule Report doent work for us.
Schedule Report doent work for us. (any of them) Settings are to send an e-mail at 8:00am everyday to send email to all admin and to an e-mail ID. No one is receiving e-mails. e-mail server is configured and test e-mail was successfully received. We are using trial version, and i believe it gives full functionality for 30 days and its only day 8 for us.
Blank Screen After Logon
Hi, I'm testing AD Manager Plus at the minute, and all I'm seeing is a blank screen after logon. I downloaded the 4.3.0 setup file and that worked fine, but then when I applied the 3.1 service pack, all I get is a blank screen when I log on. I've seen that other people seem to have issues with blank screens after logon, does anyone know of a fix?? Thanks Justin
Mandatory resources
When creating a new service catalog form it would be useful to be able to add resources and optionally make the completion of those resources mandatory for the requestor. We have had quite few instances where the requestor has missed out on checking the rersources section of the form so we receive an incomplete form.
NetFlow export v9 and IPv6 Support?
Hi, Does NetFlow Analyzer support Cisco's v9 netflow export format? What about IPv6 flows inside v9 exports? many thanks, alec
IPv6 support?
Does NetFlow Analyzer support Cisco's v9 netflow export format? What about IPv6 flows inside v9 exports?
attach file
how can I attach a new file to an open incident? The tool only allows me to enter notes
Transfer all DATA from AssetExplore to ServiceDesk Plus
Dear support I currently use the software AssetExplore, and my company wants to use the ServiceDesk Plus Professional Edition I want to transfer all DATA from AssetExplore to ServiceDesk Plus Professional possible? and the operation step by step instructions help Thank you
Time entry for Request Tasks or Activities
We use SCP extensively for help desk support but we also create Requests for Work Orders or Project based activities. It would be great if we could create "sub-requests" to enter time against and also set budgets for hours or dollars for each of the Requests or SubRequests (activities, tasks, etc). Thanks!
Is it possible to create additional fields that can be used in request, account and contract
Hi, I'm looking for a way to be able to create an additional field and use this field including the input in multiple forms, so that if I fill it in for this one customer, it will use the same field for all the info screens like account, contract and request. Is this possible and if so, how can I get this to work? Thanks in advance Johan
Tracking Changes
Hi, Today I ran into issue. We have multiple business units (say A,B,C,D) that share contact accounts. Customs can access more than one business unit. The problem I have is that when a BU administrator changes or edits an (linked) account in BU C, the changes will be made to all BU's. Ideally I would have an option to not allow BU admin's to change/edit account that are linked to multiple BU's. Only global admin's should be able to edit these account. But I would also settle for a "History" tab
Trying to get a Notification Profile to Run a Program
When I build and test the notification profile in the Admin section, referencing by hard-coded ip address, it works: command; c:\programs\psexec.exe arguments; -c -u irdev\netadmin -p mypassword \\10.0.0.20 c:\scripts\del-logs.bat I then change the arguments to this (so it can work with multiple systems): -c -u irdev\netadmin -p demon*zilla_ \\$DeviceField(ipAddress) c:\scripts\del-logs.bat However, it didn't seem to be working. So I went to Alarms and clicked on the disk space alarm that this profile
'Last Updated' column in request views
I just noticed that ServiceDesk has no such, "Last Updated" column in the requests view, as ServiceCenter does. This is a required column so we can see (and sort) by when a request was last updated.
service-policy command
Hello, I'd like to report an error in the device tip for configuring a Cisco ASA to export netflow data via command line. ASA device tip link The command "service-policy netflow-export-policy global" must be the final line at the end of configuration. You cannot call upon a policy-map that has not yet been created as this guide describes. Thanks :D Paul
Adding an APACHE MONITOR - PROBLEM!
When add an APACHE MONITOR i get the following message: "IIS server is discovered and added for monitoring ". Details: Telnet works fine! Server-Stauts url works fine too! Why M.E. creates a wrong webserver? Att, Luiz Henrique Pareschi de Oliveira
Closed Request Automatically Reopened After a New Email Is Received
Is there a way to avoid this function? It is affecting our SLA.
Dis I/O Stats For AIX
Hello, I want to monitor the Disk I/O for my AIX servers with some additional parametrs to be monitored. Presently the monitors available on Appmanager checks for Transfers/sec, reads/sec and writes/sec only. I wanted to check also for percentage of time the physical disk was active (%tm_act). THis will give me a reading of the bandwidth utilization of the drive. Kindly let me know how I can get this metric on Appmanager. THanks, GOvind..
Layer2 network mapping
After performing a layer 2 discovery, I am drawn a map, however whenever I click on a link I'm getting this pop up "Interface associated with this link does not exist in OpManager". What does this mean? How do I associate all the links with Opmanager? Thank you. Rob
Contracts and Purchase orders
Hi, is it possible to have visibility of contracts and purchase orders based on technician site or technician groups? We don't want as `come and go` jr. technicians having access to all contract details. Thank you
Default site
Hi, when receiving a request by email (over 75% of the req are made by email, by the way), no matter what settings are made, a specific site is completed automatically. That is not 'not associated to any site', but a specific site. Which is not even the first one ever introduced or the first in alphabetical order. No matter what is setup in 'requester' as 'site' No matter what is setup in 'default template' This is very annoing, as that site is a very small one and there 99% of requests are
URL Monitor Question
Can the Application Management > URL Monitor be configured to specify cs(User-Agent)? I have a mobile-only website that I'd like to monitor for availability to specific mobile browsers only. Please advise.
Remote Control
Dear Manage Engine, When we install the agent in the client PC, What is the default status of the Asset Explorer Remote Control service and Asset Explorer Agent service, because in most cases the service is stop and we have to start it manually in each and every PC, need help...
Apply Configuration to all Company computers
Good Day, I would like to create some baseline configurations for all computers regardless of company. i.e. disable AU, Schedule Automatic Patch deployment. How can this be done? Its seems as though I have to duplicate configurations across companies. I do not really want to have to do this for each customer. Errors can creap in, maintenance becomes a chore. Please can you tell me if there is a way to do this? Regards, Paul.
License Expired
Hi So our license expired on April 22. We have received an updated license on the 25. I can not access the client. How do I update the license? Cheers Detlef Update: Thank you, found the answer in the FAQ
Move Patch Store Location
I know there's a way to move the patch store to a different directory but I can't find it. I have moved the patches to a different directory, now how do I tell Desktop Central where I moved them to?
Automate Patch Deployment - Draft Status
I just turned on "Automate Patch Deployment" and got my email that the scan was successful and a configuration has been drafted. When I go to Patch Management - > View Configuration, and click on "Global View", I see : Total: 1 Draft: 1 No Configurations Available. It seems like a bug where configurations generated automatically by this function do not show up in the list, even though they show up in the counts/totals. Please Advise. Thanks, Jerry
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