Case attatchment in autogenerated mail
Hello,
I have a question:
When we assign a ticket to a group an automatic mail is sent to an adress saying that a new ticket has been assigned to the group. That works fine, we added the fields we wanted so the responding group can monitor a mailbox and see the tickets rather then logging in to the system.
The problem is that if a ticket has a file attatched to it I can't find a way to get SD+ to send that attatchment along with the autgenerated mail to the groupmail. Is there a way to do this?
Thanks for you help!
Regards,
Martin
I have a question:
When we assign a ticket to a group an automatic mail is sent to an adress saying that a new ticket has been assigned to the group. That works fine, we added the fields we wanted so the responding group can monitor a mailbox and see the tickets rather then logging in to the system.
The problem is that if a ticket has a file attatched to it I can't find a way to get SD+ to send that attatchment along with the autgenerated mail to the groupmail. Is there a way to do this?
Thanks for you help!
Regards,
Martin