Hi all,

 

I was read in the admin manual :

" When two or more requests are related to each other and are from the same requester, and can be handled by the same technician, you can merge these requests as one and assign a single technician for that request ."

 

so, it's necessary from same requester ?

when i apply this rule , it is appear popup window :

 

" service requests cannot be merged " , how i can solve that , please  ??