SupportCenter Plus outgoing mail queue
SCP outgoing mail inflexibly depends on email server. If any problem occurs, it will not try to send a letter once more. Our support team generates a new request ~every minute, most of requests become assigned to our partners helpdesk via email. So any temporary failure or downtime (mail server reboot, link down, ets) is permanent data loss - partners does not receive requests. It will be better if SCP could store letters in its own outgoing queue as any email client can do. Now we have to use a small local mail server as a buffer, and this is not elegant solution.
Topic Participants
Artem Nikolaev
SupportCenter Support
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