Problem added link
It happens to me with some equipment on my network, when I insert the link between two devices shoot me one of the two equipment. How can I fix this? thanks
Is there any agent required for op manager to monitor client performance?
Does op manager need an agent installed on the client server to monitor disk space, memory utilization etc?
updating error
hi i am having a problem when i am trying to upgrade servicedesk plus from Build 8007 to Build 8010 the problem is that when i import the ppm file from the updatemanager.bat the prosses immediately stops and then a message appeard :"error occuerd" without telling the reason of this error so please assist me with this problem urgently and thanks in advance regards
update error
hi i am trying to upgrade servicedesk plus from Build 8007 to Build 8010 but when i am importing the ppm file to updatemanager.bat the upgrading immediately stops with message :error occured without telling the reason of this error so please assist me with this and thanks in advance .
Windows 7: Asset Scan does not work
Hi, I changed for testing my computer from Windows XP to Windows 7. Since this moment, the asset scan does not work any more and reports back DCOM problems. I have tried moreless everything which is posted in the forums, but it seams that no one is using Win7 with Service Desk Asset scan yet. Dos anyone has an idea, why the scan does not get through? by the way, manual scanning does work and reports it's result back to the SD-Server. Kind regards Thomas
7704 - Automatic contact registration doesn't notify support reps
Hi guys, I've spoken to Arun on the phone about this but I'm raising it here for everyone's awareness. We've recently enabled the option in the Client Portal to allow new contacts to automatically register themselves in the system. This seems to work fine with a single, fundamental, flaw: Once they've been through the verification process nobody in our company is notified that they're effectively waiting for us to give them a login!! This makes the functionality almost
Mobile Client: missing features
When accessing the Service Desk Mobile Client from a Blackberry, I am missing a couple of things. Would be great to consider them for a future release of SD+: Login form login credentials are not being saved - takes much time on a BB to enter all information over and over again if there is only 1 domain entry in the domain-menu, it should be selected by default if there is a domain present, the checkbox "Is AD auth" should be checked by default Request details It's not possible to view the conversations.
API key generation for usage with REST
I would like to add and view requests via the REST API. Unfortunately I'm finding the lack of information and examples a little frustrating. In Admin -> General -> API, under the Rest API tab, it states that "The API key is generated under Admin -> Technician." Unfortunately, that location does not exist. Its closest match is Admin -> Technicians. I don't see anywhere I can generate an API key though. Can anyone please help me find generate an API key?
Software management pack to add to your SCOM 2007 environment
OPManager is running in my company for past one year. As a part of NMS consolidation project we require software management pack that we can add to our SCOM 2007 environment, just as Solarwinds is now supporting. Kindly acknowledge by when this pack would be available to integrate OPManager in our SCOM?
Can you provide me with a clear backup/restore plan please?
Hi, I've been looking at the help documentation - EventLog Analyzer User Guide (http://www.manageengine.com/products/eventlog/EventLogAnalyzer_UserGuide.pdf) I want to make sure that I am taking a sufficient backup to be able to restore to a new server if the current one ever crashes. I'd like not to backup anything that is unnecessary. Please confirm that the following folders are all that I will need to restore successfully to a new server if necessary: a. The folder, 'MySQL' located under
System Log Viewer 404 error
When I go into the system log viewer I see 10 items i the list by default. However if I try to change the view to a longer list of items or if I try to click on the next page button I get the following: 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. What causes this. I assume the system logs are somewhere in the db and since I can see the current 10 why would I get this error?
Sharepoint 2007 Webparts
Can anybody tell me if there is any basic integration with Service desk and Sharepoint 2007. I have looked at the forums and there is posts going back to 2006 in relation to this but nothing in the last two years. I basically only want to show users ther Pending, Completed and All Requests only on the sharepoint page and when they click to look it goes into the service desk portal. If there is not a webpart is there any view in the database (MS SQL) I can call. SOmething like this would be hughly
Attachment not properly saved
I tested the 7704 build but the following bug, reported as fixed on 7702 it is not. SC-5937 While saving the drafts, attachments are not getting saved properly. When a reply with attachment is saved manually or automatically the attachment is deleted (you can see the file icon with 0Kb size) and most important, when the reply is sent the file in attachment is not present. Please fix this as soon as possible. Is it possible to disable the autosave function?
In Assets name of the PC changed with its IP
Hello! Please help me with following issue. Sometimes (seems at every weekly scan), I see that some PCs (5-10 out of 100) in Assets are changed its names from "pc1.domain1.domain.local" to "<ip_address>". This event is written to the history of the workstation, but no reasons mentioned. Thanks in advance.
Application Manager
Hello ManageEngine, We have hired an applicaiton manager for a specific ERP application. What I am trying to accomplish is the following. - Let the application manager log in to Servicedesk Pro as technician. (easy) - Show him only the calls assigned to him. He must be able to view / edit / close calls etc. - He needs only the technician rights on the calls assigned to him. - He should get mails when a new call is assigned to him. I have setup some different sites but the are not sellectable in the
OEM Operating System Licence
We have a number of Windows 7 workstations. Some were purchased with an OEM copy preinstalled, some were installed with a volume license. in the software licences section of ServiceDesk we can see that these OEM machines appear with identical product IDs (12345-OEM-12345678-12345) Is there anyway to have SD recognize these OEM product IDs and not require us to assign them a license? creating licenses (either single or OEM) does not work as these licenses are applied to all the machines regardless
Agent installed but machine has been formatted
Hi, We have a number of machines "in store" than we've formatted and at some point in the future will re-issue them. The problem we have is that these machines in the past had the Agent installed and we have no way of uninstalling the agent as the machines have been formatted. Is there some way in ServiceDesk Plus that we can go into each asset and tell it that the Agent isn't installed so it doesn't show up under "Agent installed workstations"…maybe using a report query with SET? Thanks, Steve
How reconnect to a deleted (and reimported) requesters old request?
Is it possible to reconnect a deleted requester that is reimported ones again from AD but getting a new user-ID (by design) in the database table "aaauser"? Isn't there any way to merge or change the users ID so the reimported user can inherit his/her old requests? Could it be possible with some SQL-commands? Regards Gus
How to convert Technician back to Requester
How do I convert a Technician back to a Requester? The person moved to another department. Thanks
Remote Control Feedback
So, we're really excited about desktop central. One of the items we feel could use improvement on is the remote control system. Bottom line, it's frustrating and doesn't feel simple. I don't know the technical difficulties faced when developing this module, so I will simply say that somehow logmein.com has managed to do it very very well. I would consider them to be a good model to use as you continue to develop the remote control engine in DC. Regards, Jerry
please help me
FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. X
Forward Request - Unknown Entry added
hi guys, i have a small problem that is becoming a irritation, when i receive the request from the client, i then forward the request to someone else and every time below the messages, a line is added, Click for details : http://10.0.0.90:8080/WorkOrder.do?woMode=viewWO&woID=1951 when i reply to the sender, the line above is not present, only when i forward the REQUEST onto another mail address. i have to remove this every time i need to forward a request, is it possible to remove this, i have looked
Tasks and ServiceCatalog
We are planning to use the ServiceCatalog. In the workflow tasks are a major element. A bug found is that in these tasks the field GROUP is available but the selectionlist is EMPTY The list technicians is normaly filled. When creating a task in a normal request those groups can be correctly found. We are using 8004 in production and 8005 in test. Can you please correct this in the next release? Because this is absolutely necessarily needed before we can use the ServiceCatalog. Best regards Mark
Asset - Additional Custom Fields data Types
Currently we have Single-line, Multi-line, and Pick List I would like to see the following types added: Check box (simple boolean value) Examples: Windows 7 Compliant? Yes/No 64-bit Compatible? Yes/No Note: Currently, we do this via the Pick List type adding Yes, No items to the Pick List but a simple check box would suffice. Multi-select pick list. (ie. Press CTRL-click to select multiple items Example: Compatible Platforms: Win95, Win98, WinXP, Vista, 7, Mac, Unix, etc.. Note: We would like
Custom Content Modules to add to customer dashboard
The ability to add a custom content module to the end customer dashboard as well as the technician dashboard would be beneficial. For example, adding a custom iFrame content module or Search API module to provide the user the ability to quickly search Google from their dashboard would be improve the functionality of going straight to the dashboard for that use the ServiceDesk as their homepage. -- Thank you, Jeremy Hartmann Hartmann Technology Solutions CompTia A+ Certified
Add computers via SoM that don't have agent installed
I currently have several computers I have the agent installed on defined via my SoM. I now want to add more, but only want to select the computers that do not have the agent installed. I can't find anywhere in the SoM screens to filter by agent installation. Because I have a limited number of licenses, when I try to select all of the computers I want (both computers already listed in my SoM and computers that I want to add) Desktop Central yells back at me that I only have X number of licenses and
New Request Received Notification Issue
Yesterday we upgraded from version 8005 to 8007. Since the upgrade, email notifications for new requests are not being sent. We use the Notification Rule “Alert group members by e-mail when a new request is added to the group”. On all of our Incident Templates, the group is hard-set and the requestors cannot change it. This has worked flawlessly until yesterday. Now when a requestor submits a request, the Group field is blank even though it is hard-set in the template. If a technician submits
Updating call Hangs IE8
When updating a call Servicedesk intermittantly hangs. Using Windows 7 64bit IE8 Servidesk Plus 8.0.0 Build 8009 Have tried on Firefox 3x and 4 and get a similar issue
Report for Softwares Vs Servers
Hi, Please provide us a query to generate a report of the list of softwares withe server name.We are not able to generate a custom report with Server and softwares in the same report.Please help us to get the deatils of the softwares installed on Server wise. Thanks in advance.
Where is the image getting stored
Hi - I believe the information we type in is getting sent to AD. But where is the image that we upload in the self update layout getting stored ? Is there a database that is collecting the image file and the information typed in ?
Automatically unlock accounts in your domaiN.
Good morning, Is it possible to send an email or notify any way when automatically unlock locked-down accounts in the domain ? Any idea ? Than you ver much
Graph SNMP OID over time in OpManager
We have OpManager 8, and we would like to produce graphs of certain SNMP OID values over time. These are Cisco MIBS, beyond the standard CPU/Memory graphing that is already built in. I uploaded the MIBs to OpManager, and I am able to manually do a GET on the OID from the MIB Browser, and it returns the value as expected, but this is a one time thing. Is it possible to have OpManager poll the OID every X seconds/minutes and graph it over a period of hours/days? Even better would be if we could
SNMP Question - Traps vs Non Traps
I am trying to monitor certain information via SNMP.. Specifically: Temperature Fan Status I have found a MIB for Compaq servers (CPQHLTH.MIB Compaq Server Health information) that is able to pull this information.. However, I can only seem to add them as "traps". In the OpManager MIBBrowser I can actually get the temperature but I don't see how I can add that as something I monitor.. I guess what I'm confused about is how some SNMP things are listed in the "Add Monitor" section whereas all the
SDP - SLA Category/SubCategory/Item filter - Exclude all used by other SLA
Hi, In SDP, when defining various SLAs for my company, I've noticed that every time I select a Category/SubCategory or Item as a Criteria - the full list of all existing categories/subcategories/items populates in the pop up window. Assuming there can not logically be a situation where more than 1 SLA is assigned to the same category/subcategory/item, I suggest making a check in the database for already assigned categories/subcategories/items and exclude them from the list of available the same.
# of interfaces
We are currently a OpManager customer and are looking to add NetFlow analyzer. We will be using a passive fiber tap to mirror our 4 Gig-E Internet uplinks into a couple of boxes running Linux, which will then run the open-source pmacct tool. This tool will take the mirrored traffic and then convert it into a NetFlow v9 stream and send it to the collector (in this case, it would be NetFlow analyzer). We will do this across a total of 4 Gig-E router interfaces, so I assume that means I only need
SDP 8.1 beta?
Is the SDP 8.1 in beta yet and how do I participate in it? -- Thank you, Jeremy Hartmann Hartmann Technology Solutions CompTia A+ Certified
ad hoc billing feature
Hi I'm using Netflow Analyzer 8.6 build 8600 Pro Plus (Trial). How do I find "ad hoc billing" feature controls in the interface?
Additional Fields in API Calls.
I'm having trouble passing a custom "additional field" value to the API. We have created an "Incident - Additional Fields" of: Label: Host Description: NULL Type: Single-line I want to pass a hostname value through the api, included in the call I am using multiple calls and appending using perl: . "&Host=" . CGI::escape("$host") ..... $host has the proper value and is passed additionally through the subject line and I have verified it passes properly. However trying to have it auto populate the "Incident
assign to Support Representative when request status changed
Hello All, Is there any way to assign to Support Representative when request status changed? please help Thanks & Regards Winan
Question with the same name already exists
I am trying to create a new service template after deleting an old one and while adding a new question I am getting an error that the "Question with the same name already exists" What can I do about that? Thanks
Next Page