Workstations are being Appended with _old
Some of my workstations are showing duplicated, but the second workstation name is appended with "_old". Why? I sync with AD, but none of my workstations have "_old" in there name.
Resolution Templates
Currently, resolution templates appear to be visible to every technican. Suggest that you provide the facility to associate resolution templates with technician groups so that techs only see those resolutions relevant to their group. You could also allow the filtering to related subjects. For example, all printer resolutions or all server resolutions and so on
How to change the content of the alert scalation emails
Hello. I need send an email ONLY with the text writed in the text Message of the Escalation Email Detail. The email that sends openmanager has information that is not necessary (and it's problematic). Message : <sms> <user>user_test</user> <password>123Fc</password> <dst> <num>+34624205614</num> </dst> <txt>Alert Test</txt> </sms> Business View : Web Server Category : Server Severity : Service Down ------------------------------ ------------------------------------------------------------------------------------------
After upgrade to build 8800, some Virtual Machine information using is N/A
Hi, After upgrading to build 8800, it seems that the CPU and Memory information from our Virtual Machines is giving no information. These VM's are running on a ESX 3.5 configuration and before the update this information was available. We do get CPU/Memory/Disk information from the ESX host itself. As well as the CPU Allocated/Memory Allocated information from the VM. However, when we're testing the CLI-access, it gives an error (and yes, we double checked all the information and tried to set CLI-config
Availability not displaying
Hello, On one of my servers the "Availability" graph is not displaying, response time is OK, ping works, which I understand is how "availability" works. Anybody that can help me out?
SNMP error in OpManager
When I try to setup OpManager to talk to my servers via SNMP it fails the authentication every time. It asks me to go use the MiB browser however I am not familiar with this tool and I have tried every way I can think of to use the MiB browser tool and all I get it "request timed out" messages. Can someone please help me? Thanks!!!
Collector service fails
Hi all, I am running ManageEngine NetFlow Analyzer Enterprise version 7.5.0. My collector service keeps failing on me. The collector server does not go down b/c i can still see the status of collector being up on my central server. Howerver no data is passed through nor can i connect to collector web client. When i log into my collector server to check it out the service is running however i cant get the WebClient to open up and it says the collector server is not running. So i restart the service
Tasks assigned to a group
Is there already a plan to add the possibility of chosing a group to assign a task to in stead of only a technician? Is it possible that this existed a while ago? In the servicecatalog this possibility is existing, so why not in normal tasks? We are using 8.0.10 Best regards, Mark Flothmann
Grouping eventlog rules
It would be nice if eventlog rules could be grouped. In my case I have some eventlog rules to ignore some eventlogs. If I add a new server I must add all these eventlog rules to this server. If I had a group of these rules I only add this group of rules to the server.
Multiple Holidays
Good Day, I have a problem as it appears that I cannot create multiple holidays on the same day. EG. on Christmas and New Years, a client want to add that their company is closed for a period over those days, when I add that day in SD complains FAILURE :Could not add Holiday. Please check if an entry already exists for the Holiday. If yes, enter an new date This should not be a problem, as companies can be closed on a holiday for another reason other than a Government/World based holiday. is this
Can't view Scanned software
Hello there Just wondered if anyone had experienced this after upgrading to version 8 when you click on Scanned Software Service Desk plus gets itself in a loop and wont show anything. The same happens if you click on service packs. How can i resolve? many thanks Suzanne
Make Announcements visible at all times
Currently, announcements are only displayed on the users Home page. Since SDP will open onto tabs such as the Service Catalog or Requests page, important announcements might be missed by users who normally have some tab other than the Home tab displayed on start up. I suggest that announcements should be made available on all tab for all users
Auto Populating Field Possible Values
Hi, Many of the incident fields in our Service Desk require manual updating on a weekly, often daily basis due to the way things work in our environment. This manual update is time consuming and often prone to us making mistakes. Is it possible through the web API or other means, for me to write a web tool / script to automatically populate the list of possible fields without having to Manually Choose "Add item" perhaps 30 times. Even if we could have an option to "Add ItemS" and we could paste in
Redirect o resend SNMP Traps
Hi on duty, SNMP Traps received for OpManager server can be forwarded automatically to other applications such as monitoring global solutions or manage alerts? Brgds.- Daniel Alejandro
Email out issues
I have made a few calls to the tech support line and haven't gotten anything useable off this yet. I have problems sending mail via exchange server 2003 using service desk plus, latest build. It gives back unspecified errors, just saying there was a problem description of: Exception while trying to send notification for the request. What I have tried: Allow relaying from this ip though the exchange server Giving a known working account send on behalf of permissions and sending it as them to ensure
create a related incident from incident
with multipart requests and level 1 to level 2 support tickets it would be helpful to have a 'create incident' button that was similar in function to the 'create change' button now on the incident form. a key difference would be the closure rules, as it would not be acceptable that the closure of the sub ticket closes the parent (in the way that a change created from an incident closes the incident that created it, or so I think it works) The business case is that first level support owns the customer,
Changing Date/Time
After upgrading to the latest rerlease, all of the logged dates and times are now different than the server's date and time. I cannot find anywhere to change these settings. How do i set the date/time for the logs? Thanks, Patrick
Invalid HTML / Customization
Hej, i'm supposed to customize the ADSSP DomainLogon to our corporate design. Thinking it would be a 30 minute job i spent the last couple of hours customizing the file: - the default DomainLogon.html is invalid (pulled from a fresh install). run it throgh validator.w3.org for a good laugh. - guys, this is 2011 - using tables was fun in 2001. you even pulled a "position: absolute" stunt just to get a basic 2 column layout. i like my <font>-tag as much as the next guy, please get rid of those
Exchange Report - Mailbox Size Limit
Hello, When I run the Exchange Report for Mailbox Size Limit, it only reports about 541 users out of 4000. How do I increase the limit?
unclean shutdown of previous run .. failed to start server
Any help ? This is my first install, and i've tried in some other development server, but the same problem appears ...
Backup Tech
Can anyone explain, how SDP chooses Backup Tech ? I see only one person in the list, but there must be 5 users. I can't assign another user. How to configure it ? See pic. ps. Date can be any. Thanks
Workstation Division Query
I have workstation as Desktops & Laptops resp, Want query for the same. Build:8011 Database:MY-SQL
Scan for memory Type
I have yet to see a useful program reliable scan the memory type. For example: PC 3200 or DDR 800MHZ this type of information is useful in the reports (like for buying new ram for a computer with out opening the the box, or restarting it. Can you please add to the memory section of the comptuers inventory to display also the type of ram installed, and all that usefull information? (like the type{pc2100)
Dashboard Unassigned link
Hello, Can we please get back the link on the dashboard tab for pending requests for Unassigned? All options are links (as was the unassigned option) but since the upgrade to 7800 the Unassigned-Pending is not clickable anymore. Thanks in advance.
How I can add CPU and Disk monitor for HPUX Server on Opmanager version8 ?
I need to know how I can add CPU and Disk monitor for HPUX Server on Opmaner version8 . As I checked it only support CLI . But when I add CLI monitor doe CPU and Disk (select from the tool) it only shown 0% . May be I need to add the command or script . Please help . Thank and regards, Kitti Thara
Make Announcements "sticky"
When an announcment is published, the latest always displays at the top. There are many occasions where you might want an important announcement to remain at the top of the list until removed. For example, you might want to announce an upcoming outage. When first published, that announcement will display at the top of the list. Subsequent, but less important, announcements will push it down and possibly out of sight. I suggest giving the admins the ability to make the announcement "sticky" so
On XP, IE8 browser reported as IE6 after update to build 8800/8810
Greetings all, Currently we have the issue that after we upgraded to build 8800/8810, our IE8 browsers on our XP workstations are reported as IE6. Result: We can't login. Luckily the interface still works on the dedicated server and with Windows 7. But with a large supportteam, using the server is not really a longterm sollution... Version of IE8 on XP with SP3 : 8.0.6001.18702C0 / 128-bit Version on server (Windows 2003R2): 8.0.6001.18702 / 128-bit
Problem with LDAP
I have this issues when i try to configure the LDAP FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. Thanks in advance.
SupportCentre Plus does not Start
Hello, I have downloaded the Demo for the SupportCentre Plus and installed it on Windows XP. When I run supportcentre server or supportcentre webclient, a flash screen is shown in the middle of the screen which seems to keep running after the message "Application Layer Started" and never seems to complete. Screenshot is attached. Then if I run WebClient, a Browser window opens with an error "HTTP 400 Bad Request" Please help sort this issue.
Convert AppManager from Physical to VMware Problem.
Hi Support I convert AppManager from Physical to VMware, It can run correctly for a while after that about 0.00 every day. It stop and have error about MAC Address. How can i solve the problem. Thanks Ittiphol.C
Import groups from AD (active directory) into SDP
We use the groups in AD for security purposes, we and many others i can imagine. Now, the maintenance of the AD itself is already a big job if you want this done correctly. My question is, can these groups be imported into the "groups" of SDP? Because if i have to manually re-create and maintain these groups as well, than that will be a full-time job. We want to use these groups to target specific users with Announcements and to hide/show specific requests. Can this be done? Or can this be implemented?
Support for workflow with mutli tier approval mechanism
Hi, We are about to purchase SupportCenter Plus. We would like to know if there is support for workflow with multi tier approval mechanism in SupportCenter. For example, I raise a request and based on the request type and my hierarchy it goes for approval to my supervisor. On approval by my supervisor, it goes to another higher level. Upon final approval I get notified. Please let me know the availability of this feature in SupportCenter. Thanks, Saud
Bussiness View doesn't show devices in List View mode.
Hello, I am an IT Analyst at Globosat Ltda. Located in Rio de Janeiro - Brazil. We're having problems after update OpManager. After doing the upgrade to version 8810, we are not able to view a dashboard created in list mode. In this mode, no device appears. Could help us? Regards, Leandro Melo lmelo@globosat.com.br
Bulk Upload Of Photos To Active Directory
In AD Manager Plus is there any way to bulk upload photos to the jpegPhoto attribute that AD Self Service uses for the people search function? Our users can do this themselves when enrolling into AD Self Service but I want to do a bulk upload of our staff photo's for each users AD account in one hit. Is this possible? Thanks, Lane.
How do I access Desktop central without having to remote connect to server?
I would like the ability to connect to Desktop Central from any computer on the LAN but I find I can only do it by remote connecting to the server and running it through that. I have tried the following: http://dc-01:8020 http://dc-01:8383 http://192.168.0.3:8020 http://192.168.0.3:8383 But none of these work also tried with https Anyone have a clue or am I being stupid and the answer is easy.
Web Console
I was wondering if any one could tell me how to access the web console from my local computer. I had to install the OS on my computer and now I’m no able to access it. Thanks you for your help in this matter..
Cannot draw network map
I have enabled SNMP on my Cisco switch, and discovered the device on OpManager (recognized as a switch, with the blue star), yet the Network Map tool still says: "No switch links found for this device. Please select a different seed device." Any thoughts? Thanks
Customized Query for Memory Type & exact RAM size?
Service Desk plus 7.5 we are in need for Memory Type (DDR1, DDR2) & exact Physical RAM size (128 GB not 124 GB) for all workstation in domain.
Schedule Reports some graphs blank
I have setup a monthly scheduled report to be mailed directly to key people. This was working fine for a few months. But the last two months some of the reports started arriving blank. Now if I view the report send, I can confirm it was send blank. However, If I pull the same data manually I can see it. Any ideas what I can look for?
FileMonitor: File does not exist any more
Hi, we've got some problems with the FileMonitor since we've update to Version 8720. On the one hand the FileMonitor says, that the files we are checking, don't exist any more, on the other hand the test via "Test Monitor" says that the files exists. We removed the monitor and added it again, without success. Thanks Dennis
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