Many of the incident fields in our Service Desk require manual updating on a weekly, often daily basis due to the way things work in our environment.

This manual update is time consuming and often prone to us making mistakes.

Is it possible through the web API or other means, for me to write a web tool / script to automatically populate the list of possible fields without having to Manually Choose "Add item" perhaps 30 times.

Even if we could have an option to "Add ItemS" and we could paste in the list of 30 new possibilities that would be a huge improvement. Is this possible in any way?

Regards,

Mark