Hi,

 

We are about to purchase SupportCenter Plus. We would like to know if there is support for workflow with multi tier approval mechanism in SupportCenter.

 

For example, I raise a request and based on the request type and my hierarchy it goes for approval to my supervisor. On approval by my supervisor, it goes to another higher level. Upon final approval I get notified.

 

Please let me know the availability of this feature in SupportCenter.

 

Thanks,

Saud