Email out issues
I have made a few calls to the tech support line and haven't gotten anything useable off this yet. I have problems sending mail via exchange server 2003 using service desk plus, latest build. It gives back unspecified errors, just saying there was a problem description of: Exception while trying to send notification for the request.
What I have tried:
Allow relaying from this ip though the exchange server
Giving a known working account send on behalf of permissions and sending it as them to ensure its not an issue with the user account
Connecting directly via telnet to the mail server to ensure its accepting connections, it is and will send
Setting up outlook client on that server to ensure its not a problem with sending as that user.
Ensuring that it was the proper mail server name, ip, login information to the server and other such information.
There is no firewall between the 2 servers, they are both members of the same Active directory domain. I have tried every variation of the login details imaginable with no success on the service account we are using for it, or any other accounts we have.
The only thing I have not done is updated Java, as last time I tried to do that when we were running a test environment of service desk and updated it, the service desk plus server stopped working.
I need help with this today, I can't keep pushing this back on deployment and until this is able to send mail notifications out, I cant roll it out.
What I have tried:
Allow relaying from this ip though the exchange server
Giving a known working account send on behalf of permissions and sending it as them to ensure its not an issue with the user account
Connecting directly via telnet to the mail server to ensure its accepting connections, it is and will send
Setting up outlook client on that server to ensure its not a problem with sending as that user.
Ensuring that it was the proper mail server name, ip, login information to the server and other such information.
There is no firewall between the 2 servers, they are both members of the same Active directory domain. I have tried every variation of the login details imaginable with no success on the service account we are using for it, or any other accounts we have.
The only thing I have not done is updated Java, as last time I tried to do that when we were running a test environment of service desk and updated it, the service desk plus server stopped working.
I need help with this today, I can't keep pushing this back on deployment and until this is able to send mail notifications out, I cant roll it out.