Request template in the directory of services
I have a request template in the directory of services, in a category "Internet" - "the request for access to the Internet". The technical group isn't selected from a template. Bizness-process is created, that if the category of service of the request coincides about "Internet" that the request gets to group "Software" But unfortunately it doesn't happen. Why?
Requester is only able to see the "Home" page and not their requests
When one of our requesters logs into the Managed Service Engine they are only able to view the "Home" page and cannot see their requests. They are unable to move away from the home screen... is there a way to do this or a setting that allows them to see their requests? The requester is set to a site, a department and is allowed to view all their departments requests Thank you Elaine
Can't log in Customer Portal
Hello Sir. We are using SC+ from build No. 7XXX to 7800 continuing upgrades.(meaning hotfixs). But did not using Customer Portal till yesterday. We tried to our clients(contacts) to be log in Customer Portal, by the method of 'sign up(or register)' that page. The 'Pending Registration' mail was sent well, and they(contacts) clicked link in mail. And, another mail that include ID with Password was sent, you know. They received it well. But, when they typed their ID & Password(both of them was same
Patch removal
Hi, Does anyone know if it is possible to remove a patch through the normal operation of DC. I have had an instance of a patch being incompatible with certain hardware and it had to be removed. I have not found anywhere to reverse the patch installation automatically. Thanks. Geoff.
Business view Enhancement for Links
Dear Team, Today every Core switch and edge switch have more then two links for redundancy purpose. But in OpManager we can only Monitor 1 Link between two device. Today every body requires to monitor more then 1 link. Is it possible to work on this feature? And also auto grid adjustments and etc................ Waiting................. Regards,
Problem's Opmanager via BlackBerry
Hi, We uses BES server and Black berry mobil devices..I have opmanager 8.5 and last service pack. I want connect opmanager via blackberry. But How use it , I don't find... I'm read help document but no about this a problem... Can you help me ? Thanks, Ahmet OZKAN IT Director BALNAK Logistics
Ports used to monitoring a windows server
Hi Support team I have many monitors of windows by WMI in the application manager and I want to know, what are the ports that the application used between himself and the monitored server ? Thanks for you help Regards, Jairo
Removing Dates
Hi Some issues regarding the system: - a limitation on the system means if i fill a date field in that i cannot remove this date. this is a pain when i make a mistake which unfortuantely does happen :-( - the HTML formatting on some pages is different to others. For example on the business rules page the screen stretches all the way across so i have to scroll. this is annoying rather than detrimental I hope you can fix these
New customer with the same name as an existing...
Hi When making a new request, and enter the name of a new customer - SupportCenter Plus automatik select the "old" customer with the same name - and the account is locked.... How to make a new customer easy ??? (no sub menues etc. the customer it in the phone....) It have not always been like this. Thanks MPJ
Send alert thru Email for account locked
Can the ad audit plus send an alertt thru email in real time when user account has been lock out .
Radius Interface
I have been looking at the above and find I still have to put every single userid into Netflow Analyzer. Will it be possible one day to just define groups in Netflow rather than users such that when a user logs on, the group name is passed back from Radius as to what that user is allowed to access (or not)? I have a hundred IP groups and permitting each user to each IP group is not practical. The current interface is fine if you have a couple of users but not very useful if you have dozens.
Exchange Health Monitor - no Exchange Details
I just downloaded the Exchange Health Monitor and connected it to my exchange server. I receive the server data for cpu and memory, but all data for Mailbox Details is NA and the status is red. The memory details status is green as if it is working, but all values are 0. I connected to wbemtest just fine with the same login information. Exchange version: Microsoft Exchange 2003 SP2 OS for desktop client: Windows 7 x64 I would appreciate any help you could give me.
Monitoring SQL Express 2005 & 2008
I'm looking at both the free SQL Health Monitor and the Professional SQL DB Monitor Plus. We are wondering if you can monitor SQL Express instances these products? We haven't been able to do this with the free product.
Service Desk Plus
I am considering Service Desk plus for MSP but would love CTI and Social capabilities as well, are there any plans to include this in the MSP version of the product ?
Active Directory Auditing Requirements not satisifed
To comply with auditing requirements, we need to track (at real time) which delegated helpdesk user made changes in Active Directory via ADManager Plus. For changes directly in Active Directory, this is possible via the Security Event Log on the Domain Controller. However all operations undertaken by delegated helpdesk users have a "Caller User Name" in the Event Log of the host server on which ADManager Plus is installed and NOT of the helpdesk user who made the change. Can someone please explain
Uptime on Availability Seems Wrong
In availability report, uptime seems a bit nonsense. If i want a report for whole of April, i will start the duration from 1 April 2011 (00:00) until 1 May 2011 (00:00). A report will generate, and uptime will be "30 Days 18hours". How come there is 18hours while April will only have 30 days? Build Number : 8723
Installing Netflow Analyzer 8.6 on Ubuntu 10.10 Server
Hi, I've been trying to install this on a fresh server, but it never gets to the graphical interface, the console just shows: root@ASIAVNetQoS01:/home/billw# ./ManageEngine_NetFlowAnalyzer_8600.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Inactive Accounts
Hi, Shouldnt it be that if you set a Account as Inactive, then the users in this Account also is set as Inactive, and theire login is removed?
WAN IPSLA
Hi, I have configured the WAN IPSLA on Netflow version 9 however it does not seem to work as no values are being recorded. The IPSLA module has added the bellow configuration to the router. I restarted netflow and removed and reconfigured the IPSLA module but it did not help ip sla monitor 101 type echo protocol ipIcmpEcho 74.125.39.103 source-ipaddr x.x.x.x request-data-size 24 tos 30 timeout 60000 threshold 250 owner NetFlow ip sla monitor reaction-configuration 101 connection-loss-enable
We need a SNMP device simulator
Hello I am looking for a SNMP device simulator. Do you have any available? We want to run demostrations using Opmanager without any real device Any suggestion is welcome Regards Orlando
IPSLA evaluation limit?
I am running an evaluation copy of Netflow Analyzer 9.1. I have one site configured and it seems to be working however when I add more sites it seems to work but they do not show up on the report. Is there a limitation in the evaluation copy for IPSLA?
Service desk PLUS on 2 servers...
HI, Quick technical question... Can I connect 2 ServiceDesk servers (front end) to one (the same) database? I mean, I have one server which is connected to different database server (MSSQL). I need to build second server and put it in different location. Can I still use same database? Thanks for any info, Peter
Extreme XOS or extremeware "syslog change detection"
We use the trial version to test when config changed, deviceexpert is backup or not. Then, we found that under XOS or extremeware, they all show "Syslog Change Detection" is "disabled". How to enable this function?
Trending???
Hi, I know this sound like a bit of over kill - but looking for a bit of advice. Within our company, we are looking to delve more into trending and problem management. Now after using the Service Desk tool I have notice that there isn't really an option for this (at least in the version/module I am using), but is there a way I could tweak the process myself? I am looking for a way in which multiple Requests created within a certain time scale trigger a Request to be created - AUTOMATICALLY -
Threshold rule in notification profile : cannot disable threshold notification
Hello, Opmanager 8811 latest version is running on my server. I meet the two following issues 1- When I edit criteria for a notification profile for a server for exemple, uncheck every "threshold rule is violated" checkboxes and do next and save - My modifications are not saved and notifications continue to be fired in case of threshold violation - I see that first checkbox is unchecked but throught "selected" I can see that every threshold are checked. If I try to uncheck just one, modification
Using POP with Exchange Online
My company uses Exchange Online (hosted Exchange from Microsoft Online Services). They support POP, over port 995, but ServiceDesk doesn't seem to like this. Any ideas?
ADManager Plus Missing Field
After logging into ADManager plus and clicking the links below, I find that the street address field is missing from the Available Attributes section in the Customise Attributes window. Can you please tell me why this is and how I can fix it? - AD Reports - User Reports - All users - Add/Remove Columns
how to integrate Apache Reverse Proxy with Eventlog Analyzer ?
how to integrate Apache Reverse Proxy with Eventlog Analyzer ?
How to create Bulk Groups in AD via the CSV tool
Hi, Am struggling to understand the instructions for creating bulk groups, I am trying to create a few groups for machines (with empty lists) and am so far getting stuck, I am only doing the name, samname,description,grouptype,member Am I doing something wrong here?
When will the agent be fully compatible with Windows 7?
Our users do not have administrative rights to their workstations and it is getting very annoying to remote into their machines and not be able to see the administrator login prompt when performing various tasks. Windows 7 has been out for over two years now--this is unacceptable. When will an updated agent be available? And when will you support multiple monitors? There are tons of tools out there that are already Windows 7 compatible and support multiple displays. I don't understand how you can
Upload files for resourse
I would like to be able to upload files for resource, for example, to store the access certificates
Error exporting report
Running ADManager Plus version 5 build 5031 on server 2008 R2 standard. When I go to export a report (no matter what format) I get the following error message. "Unable to download Report.do from local host. Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later." Any assistance with this message would be greatly appreciated. Thanks.
AUTOMATION
Hi, I know this sound like a bit of over kill - but looking for a bit of advice. Within our company, we are looking to delve more into trending and problem management. Now after using the Service Desk tool I have notice that there isn't really an option for this (at least in the version/module I am using), but is there a way I could tweak the process myself? I am looking for a way in which multiple Requests created within a certain time scale trigger a Request to be created - AUTOMATICALLY -
Locking requests in SDP
I see on the forum that there have been some comments regarding the locking of requests, which will stop 2 analysts trying to edit the same request at the same time. I think the first time it was mentioned was back in 2007 and it was suggested that this would be looked in to. As this is a fundamental flaw to what I feel is an otherwise good system, can you advise when this could be given some serious resource. Thanks.
Request Conversations Reply-To/Support E-mail
Is it possible to use a single e-mail address as the reply-to address for requests? i.e. When we reply to a request via SDP-MSP the e-mail message has a reply-to address that is the support e-mail address that is associated with the Account for that request. Trouble is, we then need an alias for each and every account as the support e-mail address must be unique for each account. we have about 200 accounts and climbing so needless to say the aliases become a problem. If we could configure requests
Problem adding Tripp Lite UPS
I am trying to add a Tripp Lite UPS to my OpManager 7101 install. I have added the device, created a new device template, and added custom monitors using the ups-mib and tripplite-mib. I have updated the update the ups_monitors.xml file: <?xml version="1.0" encoding="ISO-8859-1"?> <UPS-MONITORS> <MONITOR name="upsModel"> <PARAM type="APC UPS" oid=".1.3.6.1.4.1.318.1.1.1.1.1.1.0"/> <PARAM type="Liebert UPS" oid=".1.3.6.1.4.1.476.1.1.1.1.1.2.0"/> <PARAM type="Tripp Lite UPS" oid=".1.3.6.1.4.1.850.1.0"/>
OpManager MYSQL server does not start
Hello, I had to shutdown Opamanger and restart it again this morning, since it was not responding. However, when I now try to start the service, it says DBServer failed. I tried to start the MYSQL from the OpManager installation directory using "sh bin/startMySQL.sh" and it give sme below error: # sh bin/startMySQL.sh # 110705 18:14:52 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery. InnoDB: Reading tablespace information from the .ibd files... InnoDB: Restoring
Error starting after upgrading from 8003 to 8013.
Hi, On upgrading from 8003 to 8013 we recieve the following errors when running "sh run.sh &" command. ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] AdventNetServiceDesk [FAILED] ServerContainer [FAILED] AdventNetCC [FAILED] SQLOne Search
How do I remove Acquisition and Expiry Dates
I have leased printers. I added the lease date information into the acqusition and expiry date fields before descovering the lease date fields. It won't allow me to delete the dates, only change them. How do I remove the acquisition and expiry dates? Thanks
Spam filter problem
Hello I defined a mail filter rule like "sender does not contain @xyz.com or @abc.com" to stop creating tickets from undefined domains. Filter works good just for one domain but not two or more domain. Any suggestions? Best Regards,
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