OpManager/Device Expert/OpStor On The Same Server
Please note currently I have OpManager and Device Expert installed on the same server. I would like to install OpStor to the same server. Will there be any issues or conflicts?
Uninstall of My Web Search Bar
Hello, Has anyone been able to setup the MyWeb Searchbar as a restricted software, and automatically uninstall it?
Running a Pre Installation Script
Hi We are currently evaluating DC and wondered if anyone could offer any advice on what hopefully is a simple task! I have created a package - .exe install with a silent switch, and this works fine. The next step i want is some kind of prompt so that the user can confirm to proceed or not. We currently deploy some software via login script so that the user receives a choice of Y to proceed, N to cancel depending on whether it is convenient to install the software. This is done by calling a simple
error while adding 2oo8 ad
Error while adding domain controller(is) : null
Service Catalog - Select Approver
Afternoon All, I am desigining a new service catalog request for our self portal users and I noticed it has a few limitations (unless I am blind) that would be very handy to have. 1. It would be nice to able to create a custome field that can allow me to select a users name from a list (i.e requestor list contets) 2. If I was to check the require approval option from the work flow tab, I would like the to able link requested appover back to the option1 field. Because we have many companies
Creating an alert when syslog is collecting logs properly
Hi, We are using Manage engine 6 for our IT setup. Can someone haveany idea about how to create an automatic report generation that syslog server is collecting logs properly which can be cofigured to be sent to a particular email address. Thanks in advance. Vinay
Connection SAP System With SAPjco.
im trying this APP to connect and monitoring my sap System. http://www.manageengine.com/products/applications_manager/help/getting-started/prerequisites.html#sap i follow all the steeps for the connection but the app manager send mee the message: SAP Java Connector not found in the classpath. Refer Prerequisite for SAP ive installed all the ddl an other things. My monitor server: Windows server 2003 R2 x86 HHD: 250GB Intel Xeon E5430 HP ML 350 G5 My SAP System Windows Server 2003 x64 enterprise.
Help plz a beginnger in IT, Graph problem
Hi i am a beginner in Network and IT and currently studying the Network systems :D i am tryning to use OP manager to watch over my AP at home but i cant get the graph to come up i have a Netgear AP WG 302 and a Netgear WINAP 350. I have done all the trouble shooting check SNMP on both so its enable and i have open the service for SNMP for my computer. one thing i dont understand is that how to check the MIB browser i am getting OID from the Host resource MIB when i push the get SNMP from the device
Business Branch, Team and Unit
Anyone able to show me which tables the following fields are located on. Business Branch, Business Team Business Unit Its info that is pulled from Active Directory and should be aligned to a user. Ive searched but they seem to be aluding me!
Comparative Reports
Hi, Is there a way in the SDP where we can create side by side comparative reports. For example we want to view the number if tickets created for the months January to June . We want to see a graph showing the number of tickets per month. Thanks, Jon
Automate the report creation of reports filted on custome attributes
I need to know if you are planning on supporting the scheduled creation of reports that are filtered based on a custom attribute in the report. This is critical to my use of ADManager Plus. Pleas respond.
Automatically append numbers from to avoid duplication not checked, but appends 3 to new accounts
The setting "Automatically append numbers from to avoid duplication" is not checked, however the last several users created using this Mailbox enable user template has appended a "3" to each of the new users mailbox account. The account works, but the user (nor the admins) knew that the mailbox name had a 3 appended to the exchange account until we discovered the problem. If the setting is not enable, is there another setting causing it? anyone else had this issue?
8012 unable to login
I have upgraded SD+ to build 8012 on my test system. The "log on to" dropdown selection box does not appear at all - so I am unable to connect at all either with a domain or local account. Please advise urgently. I have also logged a support ticket via email. Thanks, Dean
websphere thread pool reports
From the monitor I am able to see thread pool details of every app server, where as in reports when I select thread details it displays only for server where perfservlet app is installed. Even I selected " All" with "last 7 days" still I get report for one server only. Not sure when I am able to see thread details individually for each app server, in the report it's not.
clear notification received when alarm was not critical
Hi, I have a notification profile set up to only receive critical severity alerts. I also need to be notify if this critical situation clears. My problem is that if you select the option to be notified if the alarm clears it will notify for every severity. So if a threshold monitor goes to the attention severity I don't receive the alarm. But if the attention severity clears I receive a notification. Is there any way to control this? I would like to be able to be notified only if the same
stoping the repsonse timer
What action is required to stop the response timer? I have created a ticket that has a response time of 1 hour. for a test I open that ticket and do the following actions... 1. Actions > Pickup and/or 2. Add a work log But i STILL receive and email stating : This is a warning notification for a first response time getting overdue at...... what is the action that prevents this? please tell me that the help desk staff don't have to go into Action > stop timer every time.....
Setup Snare
I'm evaluating ELA and have sucessfully setup a ELA server that is monitoring logs on 3 different systems. Now I want to test using an agent with ELA. I've setup Snare on a windows XP system. I have setup the the Snare network configuration so the entry for the Snare server is the IP of the ELA server and the port is set to 8400. I've verified the Snare service is running. I've also verified that there are no firewalls between these two machines. The Snare box is not showing up on ELA. What
Requester Acknowledged the Resolution Comments
1. We have it enbled to "Prompt a message to the technician confirming the user's acknowledgement to the resolution". There is a comment box under the radio button "Has requester acknowledged the resolution". When I enter comments here, where does it end up? I am unable to find out where they are recorded. 2. If we disable, "Prompt a message to the technician confirming the user's acknowledgement to the resolution", we are no longer presented with the "Close Request" prompt box: 1.
Restore deleted files in Change Request
How to restore "Deleted files in the Change Module" in SDP?. Technician has deleted the file accidentally which was attached in the Change Request in the Planning section. Does it store anyway and how to restore it?
Application Manager 9 can not startup on SuSE
Hi, I am trying to startup Application Manager 9 on SuSE. It always threw the follow error: ./bin/mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/home/XXX/ManageEngine/AppManager9/working/mysql/mysql.sock' (2)' Check that mysqld is running and that the socket: '/home/XXX/ManageEngine/AppManager9/working/mysql/mysql.sock' exists! May I know what's the problem and how can I fixed it? Thanks!
Impossible to enter mail forwarding destination address
IE8 reports the following error message when attempting to either select or type in the destination email address for a mailforward setting: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; MALC) Timestamp: Tue, 31 May 2011 10:10:36 UTC Message: 'document.ModifyUserBean.selectedAttributes.2.checked' is null or not an object Line: 629 Char: 2 Code:
Ticket from Service Catalog -> Problem
Why can not I become a service request coming from the Service Catalog into a new problem, or join them to an existing problem?
unable to insert images into email notification templates
HI, i have been trying to place our company logo into our request notification templates with no luck. I am unable to cut and past the image, and am usnure of how to code it to hold a image. we are running version 8012, and using rich text emails.
custom report date range?
Is it possible to prompt the end user for a date range for a custom report? TIA.
Migration NA Prof to NA EE
Hello We purchased a license AdventNet ManageEngine NetFlow Analyzer Enterprise Edition. It was set to it AdventNet ManageEngine NetFlow Analyzer Professional. How to carry information from one software in other?
Service Pack 8.8 released
Hello Everybody, We are very happy to announce the release of Service Pack 8.8, Build: 8810. Here is the detailed list of feature enhancements made and the issues fixed. Feature Enhancements 1. VMware ESX/ESXi version 4.1 is now supported. 2. View the domain controller dashboard in VM snapshot page. 3. Apply warning and error thresholds across multiple ESX hosts and VMs using Device templates. 4. NFS datastore reports are added for ESX v 4.1. Generate reports such as Disk
RPC SERVER UNAVAILABLE - Free Windows Tool
I am trying to use this tool to Change from DOMAIN TO WORKGROUP. When I request the move it gives the RPC SERVER UNAVAILABLE message. Is it broken? Can anyone suggest a solution via this tool or any other method of removing the domain, which is making networking to a drive impossible for this Windows 7 machine. Thanks
Reporting on Asset Owner History Changes
I am trying to report on changes made to the asset's change history based on the user history fields. Within the Resourceownerhistory table, I see that once a change is made the previous record has an endtime entered. A new row is then created with the new user/department details. Typically id expect the closed record (row with the endtime just entered) to be set as inactive on the Resourceownerhistory table and be put into a totally separate history table. (some tables ive seen would delete
How to disable the Trap Processor? The changestatus link doesn't work.
I do not want the opmanager recieve any trap. but it still has trap alert info, even i disabled the trap processor by click the link of "changestatus" and keep the ico like this .
mail fetching & batch scheduling
Hi, I have some problems regarding batch scheduling and mail fetching but I can't find any error logs and I want to restart the server. do you have any suggestion to do before restart the SD server? Thanks, Songtham R.
API and e-mail requests managing in non-latin language
Hello everyone! Does anyone (or developers) tested API requests and creation of tickets via e-mail with usage of non-latin characters? I mean, categories, requesters names, technitians names and other parameters we have not in latin language, but in Russian characters ... And i'm getting troubles while working with API-requests (and also with creation of tickets with e-mail) when providing some parameters like "Заявка на выполнение работ". Any help or imformation...? Thanks.
audit report on software changes
Hello all, i'm evaluating service desk 8.0 Enterprise. i need to schedule an audit report on software installation changes (CMDB) on just some servers, including software name, version,manufacturer, date of install/uninstall. Default audit report on software just works on all discovered servers, and this is not good for me. In addition it doesn't show windows patch updates but only software installation. is there a way to obtain a report for my demand? if i go on asset section, pointing to the desired
Question about Hotfix 8011
Hi everyone, I noticed a change in the way work orders are handled now with assets. In the readme file for the hotfix it says "The assets that are associated to a requester will no longer be avilable directly in the Request details page. A link will be available for that near the Requester name in the 'Requester Details' section." So now every time a work order comes through, we have to attach the asset back to that requester if we want to have a history of what was done to it. While it's no big
Support for New Devices
I have some new model Cisco 2960S and 3750X Switches with new OIDS. I checked the logs after discovery failed and get the output below. Is there a reasonable process for adding support for new OIDS and associating them with a template? Thanks, Jerry [16:28:40:640]|[05-28-2011]|[com.adventnet.ncm.deviceconfig.task.DeviceMapperTask]|[SEVERE]|[48]|: It is a Network/Interface resource. So returning.... <Resources RESOURCEID="2104" RESOURCENAME="192.168.12.0" DISPLAYTYPE="IPNetwork" SIMULATED="false"
Why can't it just continue to work ?!?!
For almost a year I've tried to get this product to work. DeviceExpert will back up our configs for a few days and then fail. This is a consistent occurrence that either needs to be fixed or we need our money back. I was interested in looking at trying to incorporate the network monitoring component, but at this point I have no grounds to present to my director when we can't get this resolved and working correctly.
Watchguard 830f
Hi, We've just purchased a Watchguard 830f and I was wondering how i add it into Opmanager? It comes with the following SNMP files : IF-MIB.txt IP-MIB.txt IPSEC-ISAKMP-IKE-DOI-TC.txt RFC1155-SMI.txt RFC1213-MIB.txt SNMPv2-MIB.txt SNMPv2-SMI.txt TCP-MIB.txt UCD-SNMP-MIB.txt UDP-MIB.txt WATCHGUARD-CLIENT-MIB.txt WATCHGUARD-INFO-SYSTEM-MIB.txt WATCHGUARD-IPSEC-ENDPOINT-PAIR-MIB.t WATCHGUARD-IPSEC-SA-MON-MIB-EXT.txt WATCHGUARD-IPSEC-TUNNEL-MIB.txt WATCHGUARD-POLICY-MIB.txt WATCHGUARD-PRODUCTS-MIB.txt
Contracts Enhancemenst Date
When are contracts enhancements coming? Option to mark a time entry as Billable, Non-billable A separate tab for managing all the time entries Option to approve these time entries Option to mark time entries as Billed Invoicing OptionAlso please can you change hours purchased field on contracts so that they can be non-whowl numbers eg. 12.5 hours, or 12.25 etc. Thank you
sysevtcol.exe crashed after few minutes on blank installed machine with no other software installed
we are using the actual eventlog analyzer software with the 30 days test before we will buy this product but we can not run it longer then 1 hour. after that 1 hour (or after only 10-30 minutes) the program sysevtcol.exe crash and the windows error message shows that a process is crashed. only a reboot from the pc or shutdown the eventlogsoftware and restart it can solve this for next only 1 hour. we are not using any firewall (the original firewall is deactivated), backup programm or antivirus software.
SysEvtCol.exe
SysEvtCol.exe ManageEngine EventLog Analyzer 4 is installed on Windows 2003 SP1 R2 All Microsoft update are done. The SysEvtCol.exe crash a 5 to 10 mins of collecting log with this event in the windows log, Can any one help? Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 10/5/2006 Time: 5:32:58 PM User: N/A Computer: EXB Description: Faulting application SysEvtCol.exe, version 0.0.0.0, faulting module SysEvtCol.exe, version 0.0.0.0, fault address 0x0003eb99.
Incident Templates will not assign to Group when submitted by a Requester
Your Version : 8.0.0 Build 8007 After patching to 8007, When a requester uses a Service Catalog or Incident template (even default) The request does not go to the Group assigned to the template. (Normally hidden from Requester view) But if a Technician or an SDAdmin creates a request using a template, it goes to the correct Group set up in the template. I did some testing and configured the Group field inside the template to Requester can Set, Requester can View. The field is present in the
Next Page