New customer with the same name as an existing...

New customer with the same name as an existing...

Hi
 
When making a new request, and enter the name of a new customer - SupportCenter Plus automatik select the "old" customer with the same name - and the account is locked....
 
How to make a new customer easy ???
(no sub menues etc. the customer it in the phone....)
 
It have not always been like this.
 
Thanks
 
MPJ 

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