Hi,

I know this sound like a bit of over kill - but looking for a bit of advice.

Within our company, we are looking to delve more into trending and problem management.  Now after using the Service Desk tool I have notice that there isn't really an option for this (at least in the version/module I am using), but is there a way I could tweak the process myself?

I am looking for a way in which multiple Requests created within a certain time scale trigger a Request to be created  - AUTOMATICALLY - and assigned to a designated person.  Forgive me if this sounds lazy as I'm sure I could create a report to do this - just trying to streamline things really.  Obviously I'm aware that this process relies on logging techniques and how people categorize, but just thought it was something to think about.

Any ideas, concerns ... gems ?

Cheers,

Andy