How to downgrade / uninstall Service Packs
With each passing day I keep finding more and more problems with Service Desk Plus Service Pack 8011. From template problems to duplicate groups to now having technicians just vanish from the system, I've hit my breaking point. I want to have instructions provided on how to roll out this buggy release so that I can provide my end users with the stable platform they deserve. And I am asking this in public so that others who are suffering from the same problems can find some relief.
Spam filter bug?
Hello. Here is my spam-filter settings. But when I send any e-mails with "SDP" subject, they are getting blocked. And in log i get message "[14:59:04:128]|[06-03-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[SEVERE]|[45]|: Mail Filter condition matched. Hence not creating a new request." If I set condition in filter to "SDP" (not "SDP" or "##") then e-mail are not getting blocked and requests are creating. Please help to overcome this issue. Thanks.
Business Rules for Mode field
Is there a way to use business rules to set the Mode field. i.e, If a user has logged a call via an email to ITServiceDesk@blahblah.com, how do I automatically set the mode to "email" ? Dave.
How to add a notes to incident template
I want to add a important notes or information to a incident template to see the requesters. How can i add it.
Manage Engine Service Desk Plus Upgradation
Hi Friends, I have Manage Engine Service Desk plus 7.6 build 7611 installed in my Organization and i want to upgrade it on 8.0 build 8011. i want to know that is that possible..? If Yes then please let me know how can i do in-place upgrade of my manage engine. Thank You, Mahi Jhala
REST API using Zend Framework
Has anyone attempted to use REST in order to consume data from ServiceDesk? Here's a sample of how I'd expect the syntax to go: $client = new Zend_Rest_Client('http://192.168.1.1/sdpapi/request/'); $data = array('TECHNICIAN_KEY' => '89921878-F6A9-48B7-9676-4F8816EEC6E5', 'OPERATION_NAME' => 'GET_REQUEST'); $result = $client->restPost('/sdpapi/request/9567', $data); echo $result; Running this returns the following XML: <operation name="GET_REQUEST">
OPManager doesnt working
i had installed OPManager into my desktop, i set for port of locahost is 8080 and i have ceate a rule (on firewall) to allow it. but i still cant openned from my browser (Mozilla), it always said "problem loading page", what should i do?
Stop Timer option Missing from Actions menu?
As thread title. On a certain request, I have no option to stop the timer from the Actions menu. Is this a fault, or is it because of something else? Thanks. :?:
Increased polling if device is down
Hi everyone, I'm not sure if I'm phrasing this right, so I probably have missed it when I searched. Here's my question. Let's say we're monitoring a device every 5 minutes. Then it goes down for 2 minutes. Op manager is going to record it was down for at most 5 minutes depending on when the last poll was. This doesn't sound like a big deal but it can add up over time. Is there a way for op manager to start polling a device more often when it goes down? Say like every 30 seconds or 1 minute? Then
Switch map view
I'm adding switches to my system, if I go to Maps Switches I now see only icons, but I want to see the switches on the lefthand site and de ports on the right hand, How do I get this view back again? RJ
change close notification mail
how can i send the change status field in the notification mail. also i need to know is it possible to send this notification mail. if the status were set to "Rejected" or "cancelled". thanks
Report on Un-Acknowledged Alerts
Team, If i would like to get a report of last 12/24 hours Un-Acknowledged alerts,how to get this? One more - if a Trouble ticket is not attended within say 4 hours iwould like an email to be triggered to Escalation DL. Thanks, RK
How to attach file to service request?
I have just created a test service request from the service catalog. When I created the request, I had the option of attaching files to the request. After I have saved it, I can't find where to attach files (I'd like to attach some PDFs of confirmations,etc.). Is this possible? Thanks!
Max URL string size?
Is there a limit to the size of a URL string that can be used as a monitor. I'm able to paste a long URL into the add monitor dialog and successfully "check" that it works. However when I click 'OK" to add the URL monitor, the web page never returns and the monitor is not added properly.Below is an example URL. http://xyz.abc.com/render/?id=eyJpZCI6NzExLCJ0YiI6Ik5ZIiwiaWkiOjYwODMwNDksImN4IjoyODM4LCJjeSI6MjA5NCwid2giOjgwMCwiaHQiOjgwMCwib3ciOiI4MDAiLCJvaCI6IjgwMCIsImNoIjoxLCJkcyI6MSwibnAiOjAsImhkIjoxMC44MSwiaXQiOjIsIm9mIjowLCJxcyI6ODAsInRjIjoiZmZmZjAwIiwiZmMiOiIwMDAwMDAiLCJ0cyI6MTMwNjk0NzY3MCwiaGsiOiIxMzRhODcyYzJlZDkxMTc2MGMwNWNhNmY0MDE1NWJiZCIsImZlIjoiIiwiZnMiOm51bGwsImZ6IjpudWxsfQ
tickets concluded report
Good day to everyone, I need some help in creating a custom query, we need to have a complete report o concluded tickets. Example: the various columns: Request ID Subject Request Type Request Status Overdue Status Created Time Created By Request Mode Level Priority Impact Urgency Category Sub Category Item Region Department Requester Workstation Group Technician Time Spent(in Hours) Time Spent(in days) Dueby Time Completed Time Responded Date Resolved Time completed time - Created Time Resolved Time
Cannot discover Windows Services
Hello, I want to monitor windows services, and I'm clicking on 'Click here... to discover services from device.' but list returns empty. I've verified credentials and they're OK. Can you help me find out what's wrong? thanks,
Problem with results from Employee Search
Employee search does not work properly in AD Self Service plus. I search for a name and it say - Search results - 11 records found for mark But only 1 instance is displayed (sometime none). Also some of the fields are showing nothing unless I view the employee via the organisation chart, then there is data in the attribute fields. It is very strange but very annoying. I am trying desperately to get this product to work.!
Search bar on webpage
Hi I would like use the ADselfservice plus application by using the 'search' function in a different application. Eg on our intranet put 'search for employee' then pull up the info and display it in selfserviceplus. What is the html required to this?
Email aknowledgement for enrollment
Hi, Is it possible within ADSelfservice Plus to automatically send out an email when a customer has successfully enrolled? I can find lots of useful acknowledgement and notification emails which can be set to automatically request enrollment, password resets, warnings of password expirations etc but nothing sent out when enrollment is successfully completed - we'd like to use this to send out additional information about the system once the user has enrolled. Thanks in advance
Adding one contact to multiple accounts
Hi, Is there a simple way to add a contact to multiple accounts or is the only way to do this via subaccounts? If so, is it possible to use existing accounts for a subaccount or do I need to create new accounts. Regards Johan Baptist
windows 2008 sbs - error 0x80070005 - eventlog analyzer
I get an Access Denied error for a host when I click on "Verify Login" but I have given the correct login credentials. The host I want to add is the same where eventlog analyzer is installed (windows 2008 sbs). REMOTEADMIN service is enabled. Remote DCOM option is enabled in the remote workstation. User account is valid in the target machine. I encountered this problem on every installation with windows 2008 sbs. Any suggestions will be extremely helpful thanks Eros
Business Unit Support Services
Having enabled BUs I now can't add the same Support Service entries to more than one BU. USELESS! I can quite easily provide the same support services to different units within the business structure. Either permit exact same support service entries for muliple BUs or the BU module is useless and SC+ becomes useless to us as a product as well. And saying I could simply change a character in the title of the service is not good enough!
Technician need to pickup the ticket mandatorily
Hi, In our setup we have observed that before pickingup the ticket the technicians are changing the ticket status to in pending or resolving.Can we make the pickup option as mandatory so that we can make sure that no ticket will be closed as unassigned. Please provide us a solution ASAP. Thanks & Regards Silsha PV
Email Notification upon request DELETED
Hi, I understand there are notifications send out upon a request being created, updated, closed etc. Is there notification for request deleted too? Thanks!
Convert Incident to Service Request
Hello, I'm wondering if there is any way within the ME SDP web interface to convert an incident to a service request. We have traditionally only used the New Incident component to deal with all incoming requests, however we're hoping to start using the Service Requests to better keep track of what we need to do. The nature of our business requires that there will be service requests that remain open for many months. Currently, these long term service requests are clogging up our incidents and we
Linux server disk utilization - no partitions just Total Disk Space
Hi there, Have a red hat server set up using ssh auth and all checks work fine, but I only get total disk usage, not the partitions on the machine. I have run /bin/df -Pm and the output is the same as other servers which are displaying the correct disk usage partitions. I am using: Product Applications Manager 9 Build Number 9500Any help much appreciated. Screen shot attached. Also not getting cpu stats for this host but I think that might be just that's it slow to respond...
Lease notifications
It would be interesting if there was the possibility of sending an email to the User when the equipment is leased and the expiry date of return.
browser problem
some times SDP forntend refuses to modify the request. we are able to change the values but it isn't saved.. for example when trying to assign asset you can select it normally but changes doesn't take effect. this is random problem (some users face it from IE and others from firefox) so how can i trace and fix such issue. as it causes lots of problems to our customers
Deactivate Inventory scanner and delete agent log files (and some other questions)
Hello, sorry bad english. We have some problems with our new Desktop Central 7 system. At some servers the agent and the services need many memory. Up to 1 GB RAM for the inventory scanner. The inventory logs in the log folders are more then 100-200 MB big. Can I deactivate the inventory scanner? Or can I define areas on the local computer that the scanner don't scan? The system recieve many datas from other locations, transfer the data into a new format and send it to other system. All this transfers
Asset Report for AdventNet
Is it possible to run a report in AdventNet that will put all of the PCs, blackberries, printers, servers, switches, virtual machines etc. in different categories?
Large archives showing as tampered
I'm trying to run a report based off some archived files in Eventlog Analyzer. I can import most things. But anything over 50MB shows as Tampered when I try and Load it.
java.lang.NullPointerException when upgrading from 6020 to 7001
Hi, I'm upgrading a 6000 server to 7001, however I've hit a problem. The 6010 and 6020 upgrades worked fine, however when I apply the 7001 upgrade I get the following error: --- Enter the patch file to install:/root/AdventNet_ManageEngine_EventLog_Analyzer_6_0_0_SP-7_1.ppm Installing RXTXcomm.jar 100% Completed [/]osName :: [Linux] DB_HOME /opt/ManageEngine/EventLog/bin/..//mysql DB_PORT 33335 TMP_HOME /opt/ManageEngine/EventLog/mysql/tmp java.lang.NullPointerException
ISO 27001
Is there a possibility to get ISO 27001 report templates for compliance reporting (As already done with FISMA or PCI)? Cheers, Hannes
Move DataBase
Does anyone have a simple, step by step, procedure for moving the ServiceDesk Database, logs, etc. I currently have ServiceDesk installed on the C: partition of the machine and would like to have the data storage on the D: partition. (I need to move the data for all my AdventNet applictions)
Service Catalog With Attachments
Hello, Is it possible for attachments to be defined when selecting a service catalog? So for example if someone wants a new account created, they would select the defined service catalog. Once they have selected this, within the template an attachment would be provided for the user to fill out? Please advise
Nested Software Deployment
We are looking at migrating from Novell's ZCM 11 to Desktop Central but there are some issues that are still nagging me. For example: 1. We have Application A that has requirements 1,2,3 and 4. How do we install 1,2,3, and 4 before Application A? 2. We have an Application that has had updates and a MSP file released for it. How do we install the MSI and then the MSP in one operation? A quick check tells me that I could use MSIEXEC in a post install script but that is very messy. I would like to see
Cannot see all requests assigned to a group.
I have an existing technician group, existing members of this group can see all requests. When I assign a new member to this group they can only see a portion of those requests. I have checked the configurations and cannot determine why this is happening. Currently on SD Plus 8011.
Netflow Professional VS OpManager Professional Plugins
Hi There Can someone please highlight on the difference between netflow the add-on to opmanager and the standalone version and what each product can do and what you cant, its very unclear on the website: OpManager Professional+ NCM + NFA + NFA ASAM + CBQOS + VoIP Monitor + WAN RTT (Why there is no IPSLA) AND Netflow Analyzer Professional + IP SLA + NFA ASAM (Why there is no CBQOS, VoIP & WAN RTT??) Regards Ash
Troubles to migrate to a new version
Hello everyone. e I'm new in SupportCenter The company that I work as a version 7.5 of SupportCenterPlus. We must migrate this database to a new database and I just found a version 7.8 available to download. But I found a problem. Install normally but when I try restore the database appears a message about a difference between build version. Anyone knows about this problem and how I can fix that?
ServiceDesk Plus - MSP 7605 released
We are pleased to announce the release of ServiceDesk Plus - MSP build 7605. Enhancements made MSPSDP-2010: HTML editor for request notes MSPSDP-2038: Enhanced search for requests MSPSDP-2476: Categorize mails to accounts based on the sender's e-mail domain MSPSDP-2633: Email notification when a new version of the product is released MSPSDP-2649: Translated to five new languages viz., Croatian, Czech, Bosnian, Hungarian and SlovenianIssues fixed MSPSDP-1806: When replying to a request, the account's
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