E-Mail Notification customizations
My techs have asked me to change the email notification alerts so that instead of showing them just the ticket number, they can get a description of the problem right in the subject line of the email. I'm looking around in the admin panel and the notification section, and for the E-mail technician when a request is assigned template...I've got the standard entry: Request Id ##$RequestId## has been assigned to you We want something like Request ID #00001 for "Description blah-blah" has been assigned
Real-time monitor on high speed links
We are finding that the real-time monitors work well for slower speed links like a T-1 but for high speed links with say 15 megabits of traffic the chart jumps wildly. It will spike up to 200 megabits per second for one second and the next nothing then the next second back to 200 megabits per second. What are you using to find the interface speed per poll? Are you assuming a packet is 1500 bytes? Some of our links move a great deal of packets but they are VoIP packets so they are 64 bytes each.
Report on the network
Hi, Maybe this question seems easy but there is confusion in my head. Could someone explain to me in the report tabs -> health and performance: what is the different between Interfaces (RX & TX) traffic and Interfaces By TotalBytes Transfered. Kindly please advice. Thank You, Ahmad
OpManager service will not start
I have installed OpManager 8 on a Windows 2008 R2 server. Every time that I try and start the service it instantly fails. This message appears in the event viewer. "The ManageEngine OpManager service terminated unexpectedly. It has done this 2 time(s)." I have fully uninstalled the software, rebooted the server and installed the software again. Still the issue occurs. Any ideas?
Specific Reports
I want to generate reports of past 3 months and just for Category-Celluar and Sub-Category--Blackberry. Please help me!!! Thank You
Product warranty expired still no warning!! from Oct 2006!!!
AptWar Post subject: Re: Product warranty display should be based on purchase dat Thu Oct 12, 2006 4:39 pm Hi Support, hope your all well, I agree with BBTech think I have mentioned this to you guys in passing before. There isn't much point having a Account having products applied to it with warranty expiry dates if we can give continued support after the expiry date without knowing it. Think that as mentioned an alert on the top of the request page would be a real benefit It would be good if when
How to modify CLI command
Hi, For extreme XOS, you using "tftp xx.xx.xx.xx -v VR-default -p -l primary.cfg -r xxxx.txt" 1. if we want to tftp from vr-Mgmt, how to change it? 2. I think "xxx.txt" may chage to xxx.cfg is better.
Test WMI Credential TIMEOUT
Hello, Running 8810. Unable to test wmi credentials, it times out. I am unable to add any new monitors to either physical or virtual servers. I uploaded the SIF. Thanks.
Is advanet API supports multiple varbinds with the same OID (and different values)
multiple varbinds with the same OID (and different values) SNMP_TRAP_VARBIND_LIST snmpgw-VarBindList = "{ [0] { name "ifIndex", instance "", objectId "1.3.6.1.2.1.2.2.1.1", value integer 1 }, [1] { name "ifAdminStatus", instance "", objectId "1.3.6.1.2.1.2.2.1.7", value integer 2 }, [2] { name "ifAdminStatus", instance "", objectId "1.3.6.1.2.1.2.2.1.7", value integer
Problem with "WAN RTT"
We use WAN RTT and VOIP ,It runs well for some time,but then it says "Not Collected" with "Next Poll Time",What's worry with this?
announcements not working fully since patching to 8012
patched from build 8008 to 8012, now announcement popup windows does not work. I can add announcement fine, i can view them i list, but whenever clicking an announcement to open in popup window , it just shows a blnak page.
Using the same product in different BU
Is this possible? I'm trying to import the sames products on an different BU, and all of them report as failed,
Backup to Remote Host
Hi, We are using ServiceDesk Plus and backup goes fine if we run directly from CLI. But when we run backUpData.sh with cron it creates an empty files. We want to move automatically output generated by backUpData.sh to other server. Thanks in advance. Regards, Ricardo Marinho
No Router assigned
this is the 1st time i use the NetFlow Analyzer. and there a message that always appear when iclick on the All Devices button(No router assigned) ... How can i configure my router to be viewed in the Router List ? Thanks In Advance.
Adding solution before closing en new request
Is it possible to add a solution to a new created request before it is closed or added? That would speedup the request creating time. Please look into this. Regards
Report query not working
http://forums.manageengine.com/topic/change-with-it-approval-details#49000005169320 DOES NOT WORK IN MSSQL - uses a MySQL date formatting command. Please fix and repost. Thanks, Dean
User table
I have to create a report that includes the names of all users along with 3 of the custom fields that I have created, labelled "Password Question", "Password Answer" and "Password Hint". Can you please advise how I create that report? Are you able to provide me with the appropriate select statements? I will also need to be able to save the report as XLS and/or csv.
New problem window not closed after save
When a new problem ticket is created and the save button is clicked the screen doesn't change there for the user is unsure if the ticket has been created. Previously when the save button was clicked the window returned to the problem list. This issue has occurred since we upgraded from 7011 to 7504.
rules of SLA
Good afternoon. I ask to help with adjustment SLA in system ServiceDesk. Level 1 - very quickly, time of reaction for the request- 1 hour, performance time - 4 hours. Level 2 - average, reaction time - 1 hour, time of performance of 6 hours. And still a question: How to me to hold SLA if created the requestdoesn't answer about working capacity of service more than declared time? It turns out, the request will be delayed.
How to change Trap Severity based on EventSeverity or EventDescription values (in OpManager)
We have a new product on our network that it has a unique OID in its MIB for the traps. I would like to know is there any way to modify trap severity depending on varbind (Message value)?. Now all traps are listed as critical, but we want it to show EventSeverity variable value instead.
installation guide for netflow traffic analyzer
can any one share me installation guide for netflow traffic analyzer
Opmanager not detecting MS Exchange / SQL server machines
Hello All, I am evaluating OpManager 8 to mange my servers. Opmanager is detecting my Domain controller machines correctly and showing it under active directory tab and showing all active directory services. But it is not detecting my exchange server machines ( CAS , MAILBOX ) , Opmanger show them like a normal machine and dont show any Exchange server dashboard and services. Same is the problem with SQL server machines. Basically it is not showing Exchange / Sql Server Dashboard , like it is showing
Trap received from a Virtual Machine
Hi guys, Yesterday we have activated on a VM to send traps from a software to OP-Manager so we can generate alarms. We have made the rules so we can see a lot of traps in order to define what trap processors we need. Then we will reduce them to only the needed ones. Other TRAPS are received by OP-Manager from CISCO and NETAPP devices in this period. After 12 hours no TRAPS are listed from this server (VM) in the UNSOLICITED. We are sending the same traps to multiple IP and using "SNMP Trap Watcher"
ManageEngine - Free Process Traffic Monitor Tool Release.
We take immense pleasure in announcing the release of ManageEngine Free Process-Traffic Monitor Tool. "ManageEngine Free Process Traffic Monitor" tool, allows you to monitor traffic usage of a Windows server continuously. Tool populates incoming and outgoing traffic usage (of the machine / server / individual interfaces ) details in a elegant graphs and reports. The tool lists all the port occupying processes in the given machine and also provides performance metrics of the above processes. Key
Wake on LAN feature on servicedesk plus
Is there a wake on lan feature on servicedesk plus? Thanks
SMS Notification Email using Mobile Number field
We are currently having mobile numbers of few Requesters captured in the database. We have also setup an SMS delivery system where the Email Notification sent to an email gets converted to SMS. In this regard, we would like to ensure that the SMS notification email automatically gets sent to an email id which is formatted out of the Mobile number by adding some suffix to the Mobile number. For ex. if the mobile number entered in the Mobile number field is 9512345678, then the SMS notification EMail
AD Group changes
Hi, We are looking to monitor if a user is added to an AD Group, Ie such is Domain Admins, so we can be alerted. Will Op Manager do this ?
Need to change OpManager WebServer IP Address
How do I change the ip address that OpManager runs under? Tyson Moore
Digital Signature Issue
Whenever an end user with a digital signature sends an email to our helpdesk the description/message body does not get added to the ticket. This has been a long standing issue that needs corrected asap.
Stopping surveys being sent for some requesters
Is there a way to stop surveys being sent to certain requesters? We have some system accounts that create requests by e-mail and it would be good to stop them getting surveys sent to them. Regards, Andy
Automatic emails
It would be nice to have automatic emails sent to alert Technicians about upcoming due dates, and a choice of either daily or weekly emails as a reminder about tickets that are still open or yet to be resolved. And, more frequent emails based on level of priority. Thanks
after update windows help desk not work !
hello , i have server with windows 2008 r2 after update windows the ManageEngine ServiceDesk not working more i try to start service but it stop , i take full back up and try to restore it to another server still the same problem . wrapper log : STATUS | wrapper | 2011/07/01 19:52:49 | Launching a JVM... INFO | jvm 9 | 2011/07/01 19:52:50 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33366 root INFO | jvm 9 | 2011/07/01 19:52:50 | This copy is licensed to AdventNet INFO |
reporting on timespent outwith operational hours
i wonder if it's possible to report on timespent of technicians outwith operational hours (in our case Monday-Friday 9am-5.30pm)? I've tried but didn't get anywhere.
Can the URL Monitor do the sound alarm?
I create a sound alarm and apply it to all devices. But there is no sound when the URL is down. Is there any way to let it sound when the url is down? And the url is not a monitor of any server in the opmanager. It is a URL Monitor of URLs Category of Infrastructure.
Image in an Announcement
Hi, Is there a way to insert an image to an Announcement ? The insert image button is not in the Announcement template. Thanks, Jon2011
Attach file in Resolution
I very good options would be if you can attach a file when you type the resolution in the request. Best Regards Daniel
GL Code vs Cost Center?
We're trying to use the Purchase module and I have a question about GL Codes and Cost Centers. What is the purpose of each one? Is one used for identifying departments/sites and one for identifying assets or non-assets? Thanks!
Custom Monitor - Threshold and Rearm Value
Hello, I want to setup a custom SNMP Monitor. The OID counts the hosts in my network that have not virus scanner enabled. For that the Threshold Alert Value should be >0. But I can't save without entering a Rearm Value. If I enter 0 or values below 0 I get an error as well. How can I setup this custom Monitor. Thanks in Advance Marco
My WinPcap installation removed
The EventLog Analyser setup removed my WinPcap 4.1.2 installation!!! This made me mistrust this piece of software right from the start. Prior to install, my list of devices looked like this: G:\Programfiler\ManageEngine\EventLog>windump -Dv 1: \\.\airpcap00 Descr: No network address MAC-addr: 00:12:0E:11:C8:E4, MTU <failed>, link-type 802.11 Radio, UP?, 54Mb/s (AirPcap) Channel: 7, Encryption: OFF, name AirPcap Classic, USB bus, RX only, No ext-ant media: 802.11/b/g, band: 2GHz
Copy Wake on LAN Settings
Hi Guys, Is there a way wherein I can transfer settings and configurations made on desktop central specifically on wake on lan feature. I already made a long list of ip and mac address and I want to share it with my co-system administrator. Is it possible? Thanks
Next Page