Subcategory and Items are not sorted
Hi guys, We have this issue where the subcategory and items are not sorted in the Incident Template. In the Admin page everything is ok but in the Incident Template itself we have the unsorted issue. Has anyone encountered this as well ? How was it fixed. Thanks, Jon
How to delete multipe support reps
Hi, I accidently imported nearly 200 users from AD, while I only needed about 20 of them... I am now deleting them one by one by clicking on the delete button, and selecting "Yes" every time confirmation is asked. Is there a faster way to delete many users? There are tick-boxes which allow me to select a large number of users, but there aren't any action buttons (except to Enable AD Login) Thanks (I'm using the 30-day trial btw)
Override due by date created by SLA
When incident forms are created, the requesters have an option to complete a timeline / deadline field for when they require the resolution to be complete. I'd like this field to be displayed as the 'due by' date as opposed to the system generated SLA one. I've been told that the resolution SLA / due by field cannot be edited and I wondered: - a) if any other users are affected by this b) if they are, whether or not they have found a solution A possible way around this would be
Report query does not work in MSSQL
The query provided to show time spent in http://forums.manageengine.com/topic/query-to-get-the-timespent-on-the-requests-which-are-open#49000005169121 I can't get it working in MSSQL - longtodate is not a supported function. Can you please provide a working version of this query? Many thanks, Dean
SD+ V8.0 Recent items
Can you please rechange the behaviour of "Recent items" default opened in stead of default closed? Best regards, MF
Assign Preventative Maintenance Tasks to a Group?
Hello. Can Preventative Maintenance Tasks be assigned to a group? Thanks.
random issue using firefox 5
When using firefox 5, the text into the field "description" (in service catalog part) is randomly displayed (with an admin login or requester login). The most "fun" is when login a service request, by pressing several time "F5" on the form, you can see the text appear and disapear. This issue only happen with Firefox, we do not have the issue with Internet explorer 9. Thanks in advance... Mathieu
Telnet,SSH and http access
Hi, Our client having a problem in OpManager, they wanted to used telnet,ssh and http to acces the device but the said tools doesn't work even OpManager server have a privileged to access the device. Do you have any idea or workaround regarding this problem? Please advice, Thanks, Joe M. Reyes Senior Pre-Sales System Engineer AG Datacom Phils., Inc
Managing rectifiers
I would like to know if OpManager can manage Argus rectifiers? Thanks.
File Audit - Reports per Server per Share
I am evaluating the product, in my evaluation I am monitoring a server with multiple shares on it and would like to see a report of activity per share. Is this something I can create or is it a report that you guys are working to include? Thanks!
local authentication not possible
We have enalbed AD authentication and also accidently have disabled the option that allows users to login local. We want to login with the local administrator user, but the option local authentication is not present. With the user administror we have no options to select for the domain. In AD anuser administrator is also present, perhaps that is part of the problem. Is there any way to enable login for the administrator user with local authentication ?
How difficult can it be to get a working SSL in place for SDP?
I am so frustrated! I just got off another call with Manage Engine support, this coming on the heels of having a Manage Engine person actually onsite. The problem? We can't seem to get a working SSL certificate enabled for Service Desk Plus. I've got a team of guys who can install certs all day long and have not had a lick of trouble doing so. Yet when it comes to installing a Verisign cert for SDP...and following the knowledge base instructions to the letter we're still sitting here with no working
Request History report
I am trying to run a report to get a complete history of the last years jobs, so can see when jobs were on hold, pending third party etc with timestamps. I have found the query below which looks like it might do the trick but get a java.sql.SQLException: Incorrect syntax near the keyword 'TRUNCATE'. select wo.WORKORDERID 'Request ID', (select CASE WHEN wohd.COLUMNNAME = 'OWNERID' THEN 'Technician' ELSE 'GROUP' END ) 'Changes in',DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i')
Last 7 days Report missing days of data points
If I run a report for the last 7 days on any of my reportable data, I am missing everything from 6/24 at about 10:30 PM through 6/27 at about 6:15 AM. If I run the report for a custom range that includes those days, the data is present. It appears to be happening when the data points change from 'Recorded' to 'Hourly' intervals. For example, on one server I have 15 minute recording intervals for Memory Utilization. If the report shows 15 minute data points, it shows from 6/24 to 6/27 (like a
prohibited software and excluded list
Hi, I configured some prohibited softwares (BlackBerry Desktop Software in different versions) with the auto-unintall policy enabled and exclusion of the computers wich can use thr BlackBerry Desktop useing a Custom Group I created. But the software is uninstalled also from computers in the exclusion list. Why? Giuseppe Frazzini
Mass deletion of User's folders and files in the home directories
Is it possible to delete in mass the content of Users' home directories? I'd like to delete all of their folders & files contained in the home directories in AD.
How to configure support rep to tickets recieved by email
When SC recieve emails from a client it doesnt assign the ticket to anyone. Where is the option to assign automatically a support rep ou group when a new ticket is recieved by email? regards, Pedro Cabral
Embed Virtual Devices widget
Hello, Running 8810, is it possible to embed the Virtual Device widgets? E.g., Virtual Devices, Top Hosts, Top CPU Consumers, there is no option to embed. We need to show over/under utilized ESX hosts. Thanks.
Purchase Order approval
We are wanting to use the PO component of SDP, however, I think it's just too complex for our needs. Essentially, we have 5 technicians. We'd like to allow the technicians to be able to approve their own POs. But, when they submit their own POs, they have to manually go back and "submit approval." Then they have to go to their Home page, then click Tasks next to the PO, then approve it. Is there a more simplified way to do this? Can we create automatic approvals? We're not very big--just five IT
Notify a User Group when a service request is submitted?
When HR hires a new employee, we would like them to enter in a service request "Request to Start the Process Associated to a New Hire". Is it possible that a User Group be included in the notification that HR has made a new hire? We have a group of users, not just technicians, who need to be notified when HR make a new hire. Right now, it seems that I can only notify technicians when a service request is entered and that may be the way the program is designed. Thank you in advance.
Formating - Solutions
Had a quick browse and search for "Formatting" within these forums and seems to be that nothing is supported as of yet? Is anyone else out there frustrated when creating a new Solution, formatting paragraphs, spaces, text size, font type, it all looks as you wish, hit save and approve and the displayed reult is completely different!?!? i have started creating in MS Word and then copy/past into the solution, which seems to work slightly better, but still not as expected. Any other solutions
Virtual Host Error using WebSphere App Server Monitor
Hi, I am seeing the following message every 5 minutes (my polling interval) in the WebSphere SystemOut.log when the monitor polls. It's complaining about a virtual host for "/" has not been defined. This should definitely be an option to turn off. If it is, I can't find it. I shouldn't have to deploy a dummy application just so the monitor has something to hit against. My application manager build is 8501 and its running on a Windows Server. I have the perfservlet deployed correctly with the PMI
We want to manage a disk I/O.
Dear all, We want to manage a disk I/O. Possible? if yes, how to? example: Start -> Setup -> Control Plan -> Administrator tools -> Performance -> under console root -> system monitor In the counter, we want to manage Avg.Disk Queue Length and so on. We attached snapshot. Thank you in advance for help me. Ko Young Suk
Windows 2008 server on Hyper V machine
My OPmanager cannot monitoring windows 2008 server on Hyper V machine... Thank's Anto
Managing multiple contracts for software
Hello I encounter the following problem with the license management in Desktop Central: I have several servers on which Oracle is installed. DC detects multiple installations on the same product. My problem is that I have not one Oracle contract but different contracts (1 per server). How do (if possible) to manage these contracts because it seems that we can't combine several licenses in the same software (although there are several facilities). Best regards
Manage licenses - Multiple license files?
We are beginning to use Desktop Central's Manage Licenses function to track our software within the corporation. I like the fact that I can attach a licensing file to the software, and I have been using this field to add an electronic version of the licensing certificate that we have been issued. The problem is that we have purchased multiple licenses for the same software at different times and have been issued multiple hard copy certificates. Is there a way that I can add multiple license files
What does the file modification date option due.
Trying to setup a file folder operation and it has an option to choose file modification date. I tried looking though the documentation, but could not anything.
Oracle DB Monitor
We've got Oracle Corp. managing our DB's and their technicians are asking what are the queries that App Manager runs against the DB. They are concerned with the performance impact that the monitoring introduces, as the DB server has it's memory resources stretched. Thanks, Jason
Remove serial number from SNMP collected drives
Im looking to remove the serial number and label for the Drives in the SNMP monitor name and the alerts. Its just more information then I need. Currently for example it says Free Disk Space in GB-P:\ Label: PageFile Serial Number 148908d1 I just want it to say Free Disk Space in GB-P:\ I tried running a sql query in the opmanger database to remove the serial number and Label. But with no luck. It actually screwed up the database where I had to remove the device and re-add it. Here is the
Exchange 2007 SP2 with Applications Manager 9
Hello, We are having MS Exchange 2007 with SP2 (Version 8.2 build 176.2) running on Windows Server 2003 R2 64bit in our environment. We are using ManageEngine Applications Manager 9 to monitor this server. The issue is I am not able to capture any information about the Exchange server. Everything is showing as NA. I ran the command "wmiadap /f" couple of times on the Exchange server but still no luck. Please advise how I can gather the information of Exchange server. Thanks
Monitoring
I would like to be able to specify the time to check for specific files and / or folder when using the associated monitors in Opmanager. For example: If I have a backup that runs and stores its file in a specific folder, and I want to verify that the size of that file is xGb, but I only want it to check after the backup runs, I'll need to specify a time.
Service Desk Plus interface between MSP and another system.
I need to know how to create a secure interface between the service desk plus MSP and an external system. that information would need to drive in both directions, the MSP receives information from my system and my system of MSP. thanks.
We can not scan the workstations
Hello, We contact with you, because we use Service Desk Plus-MSP version 7.6 and we are making the scanning of workstations on different accounts, but it shows the message us: “Error : No response received from workstation. Probably the workstation might be switched off or does not exist.” We have checked that the error that it shows us, it has been on computer with Windows 7 Professional of 64 bits. We do ping, we have enabled TCP port 7, we configured the ports RPC and the settings DCOM, but
IE9 Support
Hi, Do you have a date when IE9 will officially be supported? The only problem we're having seems to be alphabetization of the dropdows, but it would be nice to get this fixed. Thanks, James
Chrome not put in correct order.
i have two browsers. Firefox and Chrome. With Firefox, category and sub-category when display the combox show in alphabetical order but chrome not work.
Business view error
Hi, I encounter an error in the business view, please see screenshot. Please advise for a fix. Thanks, Mac
No data available
Have been facing this issue for all the devices that are configured to log to FW-Analyzer. Have checked that the packet count is increasing, also live reports can be seen. Only error seen on display is data available is from a previous date and to adjust calender. Have checked the system on on the devices too, they are in sync. Have already uploaded support file on the FTP. Please help
I cannot install DC agent to remote office.
Good day i have problem to change DC agent to the computers, with the agents i have installed with local office. Right now i need to change computers to remote office with option "Direct Communication". Do you know what is the procedure to change DC agents?, because the package generated for de DC console not working, when try to reinstall package show the next message "Successfully established the connection with remote computer: AICO-DPENA Failed to copy DesktopCentral Agent to the destination
add PC to distribution server
I'm trying to add pc's to more than one remote office, is this possible? the same pc to 2 different remote offices. Thank You,
Duplicate Devices
hi there, i just TRY Opmanager V8, then i see that when i go to LIST VIEW , show me devices duplicates and even not all in the same page. Not with all devices, only Domain Controllers , Clusters and others servers. Try to Discover, single add....no way. Any fix for this? WMI Monitors USED (not SNMP) Windows 2003 Servers Thanks
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