When incident forms are created, the requesters have an option to complete a timeline / deadline field for when they require the resolution to be complete.  I'd like this field to be displayed as the 'due by' date as opposed to the system generated SLA one.

 

I've been told that the resolution SLA / due by field cannot be edited and I wondered: -

 

      a) if any other users are affected by this

      b) if they are, whether or not they have found a solution

 

A possible way around this would be to export the data to an external system where the changes could be automated and the amended data imported back, but I'm not sure how to do this (the import part).

 

Thanks in advance