Suggest change into Desktop Central
Good morning i suggest some changes into desktop central. 1. In SOM should be able to create groups to organize and catalog the computers by group. This would help to apply different settings and look so easy teams. 2. It should be possible to easily move a computer from a local to a remote office at the option of direct connection, this because sometimes there are users who move from place to place and support must change because it is not the same as this in a remote field office. 3. The remote
SNMPv3 Issue
Hi, I have a question about SNMPv3 support of OpManager Build 8060. I configured my device with SNMPv3 Username and MD5 Auth Password. In the "Admin" > "MIB Browser" Tool I can call some MIB-II values if I configure the device in the SNMPv3 tab. So far, so good. If I add the credentials in "Admin" > "Credential Settings" and try to apply them to a managed device (in the "Passwords" dialog), it always says "Failed". So why is there a difference between the internal MIB Browser and the SNMP polling?
Home-Dashboard displays no data
Since upgrade to 7.8 Home Dashboard displays no data. Is it possible to customize Home-Dashboard?
Prioritize custom images from /ServiceDesk/custom/ to ensure Corporate Identity after Hotfixes have been applied
I adjusted some of the image files of ServiceDesk Plus, in order to have a better Corporate Identity (CI) of our SD+ site. However, I realized after every Hotfix we apply, I need to readjust some of the images. This is very "unfriendly" regarding custom theming - especially because there IS a place to put custom stuff into! I'd like that you make SD+ using the files (especially images) from the /ServiceDesk/custom/ folder with priority against the files that are deeper inside the application
Create Account Report
Hey, good morning all ! Is there a way to create a report that show me all Accounts that DO NOT open requests at last month? I would like to create scheduled report to run every first day of month, showing me all Clients that do not open new requests at last month. Is that possible? My personal email is: thiago_corredor@live.com Thanks !!!
SLA Report for all technicians [past week]
Hi I am using MSSQL ServiceDesk Plus 8.0.0 Build 8011 I have the following query to display SLA details for the last week, the figures are slightly skewed "Total Closed/Resolved within SLA" and "Closed exceeding SLA" columns seem ok but the percentages are being calculated on the "Total Number of Calls" column I believe and I would like them calculated on the "Total Closed/Resolved Calls" column eg. for "Percentage within SLA": "Total Closed/Resolved Calls" * 100 / "Total Closed/Resolved Calls"
Hotfix 8013 Released
Dear Users, Hotfix 8013 has been released. Please refer to the annoucement for more details. https://forums.manageengine.com/topic/hotfix-8013-released Thanks & Regards, Srikrishnan
Hotfix 8013 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8013 ) release. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Srikrishnan ServiceDesk Plus.
OpManager WOL for servers feature
Hi Everyone, Just as an idea I like how OpManager can attempt to restart services when they are down but it would be awesome if it was able to extend that to WOL when a server it down. Adding a WOL feature on the device page to wake it up or even when the device is down for a extended period of time automatically attempt to send a magic packet to the device. Thanks
NetFlow Analyzer Enterprise Edition 7.6 Release
Dear Users, We have released Version 7.6 BUILD 7600 of ManageEngine NetFlow Analyzer Enterprise edition. Check the list of features, issues fixed and know issues below: Major Features List 1. IPv6 Basic support - IPv6 conversations can now be seen in raw NetFlow data. 2. Option to enable / disable Raw collection per router/collector - increases overall product performance. 3. Utilization threshold violation alerts with reports. 4. File load status - Lets users see the number
Could you tell me please where is the language option in the interface ?
i want change the interface langage
Language in Installation
Where do you choose language interface before complete installation
Can not login
I have problem login to OpManager. No error only "17 >= 0" in login screen. I have not tried to reboot mashine yet. //Peter
Change configuration install software
Now, if change configuration in one distribution, and you have 50 computer with the status Succeeded.... the status reset, and you redistribute again all computers. Mi idea is your could decide, redistribute all computers or To preserve the previous status. For example : change... Time Option, or reboot policy thanks you
ManageEngine - Free SharePoint Health Monitor Tool Release
We take immense pleasure in announcing the release of ManageEngine Free SharePoint Health Monitor Tool. The ManageEngine "Free SharePoint Health Monitor" tool monitors the important parameters of SharePoint environments such as SharePoint site, IIS server and MS SQL server. The tool helps to monitor the SharePoint 2010 server and SharePoint 2007 server. Key benefits : Monitors SharePoint 2010 Server Monitors SharePoint 2007 Server Monitors IIS Server and Web Directories Monitors MS SQL Servers Environment
Tab change blank
By accessing the the tab changes is not presenting any information or even error. Thescreen simply goes blank Since the application was restarted. Version 8.0 build 12.08It happened with someone else? What is the possible solution?
Managing Requests via Email
We've been using SDP-MSP to keep track of issues and logging the time spent on issues in the Work Log area. The trick is that our technicians are the ones that are creating the requests 99% of the time. We have it configured to automatically create requests from e-mail but it would be very helpful if our technicians could add work log entries to request via e-mail The tech's are on the road alot and it would be much easier if requests could be managed in the following manner. -tech sends e-mail
Auto Close take into account business days set
I'd like the auto close feature (when placed in a resolved state will close after a certain number of days) to take into account the business days / hours set forth in the configuration. If I place a ticket as resolved on a Thursday and set the automated close to 2 days the ticket closes on a Saturday when we're not open. It would be nice for it to close, in this example, on Monday. [EDIT] And to close, in this example, after 2 days the request is set to 'Resolved' not 2 days after the "Due by Date".
Query Report - Looking For A List of Sub-Modules & Their Objects
The Desktop Central example for a query report is: select SOFTWARE_NAME, LONG_TO_DATE(DETECTED_TIME) from invsw where DETECTED_TIME <= DATE_TO_LONG(09/29/2009 00:00:00) or (DETECTED_TIME <= <from_lastmonth> and DETECTED_TIME>= <to_lastmonth>) The item "invsw" tells the query that your pulling information from the "Software" sub-module. What other sub-modules exist and what are their names (e.g. Computers, Hardware, ect)? Also, where can I find a list of objects are available to select from for each
Email
Hello Is it possible to send mails to 3rd parties, ie hardware or software support teams? If no is there a way around it? We would ideally like request be submitted, then an option where the mail can be sent over to a hardware\support maintenance company. Thank You
How to change the sound of the Web Alarm?
which sound file is played by the web alarm? I want to change it to my wav file.
Can't send notify mail to anyone !
Hi guys, Now I'm deploying a service desk for a department, all is ok but the fatal problem is that it's can not send notification mails to others, I check the "Mail Server Settings", for the "Incoming/outgoing" setting , my "Server name" is our company's mail server, user name and password is my own mail account(mean this is my own daily works mail account, this is just for testing), POP/110 for incoming, SMTP/25 for outgoing, but it not works. i checked log(serverout0.txt), it showed as : log:
IMPORTANT REMINDER : Please upgrade
Hi All, This is a reminder to customers still on build numbers lesser than 7803. A very CRITICAL security issue was fixed in our 7803 build, we request all customers to upgrade to the latest build. Regards, Vinu
AppManager Credentials Management
I would like to ask if there's an easy way to find out which monitor has a bad username/password that's causing my service account to lockout. We have an account lockout policy enabled on the AD and this service account is used for all Windows machine.
add sorting to report (query)
Hi, I'd like to sort this query (report) ascending by created time. Can you help me? SELECT ti.FIRST_NAME "Technician",wo.WORKORDERID "Request ID",wo.CREATEDTIME "Created Time",ti.FIRST_NAME "Technician",pd.PRIORITYNAME "Priority",lvd.LEVELNAME "Level",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",wo.TITLE "Subject",wotodesc.FULLDESCRIPTION "Description" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderToDescription
OpManager Build 8052 and Internet Explorer 6
Hi All, I have recently updated my OpManager 7 installation to build 8052. Although this is working great with Mozilla Firefox, this is painfully slow when accessed remotely through Microsoft Internet Explorer 6. Does anyone have a fix for this or is anyone else having the same issue? Any information on this will help a lot. Thanks,
Netflow - Admin menu wont drop down
Hello, The admin menu in Netflow V9 wont drop down. this occurs in IE7,8 & 9 and Safari. Is added to local intranet zone and Enabled or Prompt selected for all options for this zone. Netflow server was restarted with no change. With script errors turned on getting - Line: 262 Error: Unable to set value of the property 'innerHTML': object is null or undefined Any ideas? Thanks, Rob
OpManager Reporting Interval - can it be adjusted?
Thx for your reading first. the report function of OpManager is an awesome feature. it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval for reports that are longer than 24 hours? When we do a weekly or monthly report all that comes back is a single daily interval. Regards, Nathan
I need a report on all devices monitored in OpsManage.
I need to provide a document with all devices in OpManage and what is being monitored. For example, for each device I need server name, IP, what services are set to be monitored, what ports are being monitored, and what thresholds are set. Is there any quick way to do this? Brad
Migrating to a new MSSQL server
Hi, I am planing on migrating our database from one server(mssql 2005) to another(mssql 2008r2) How would i go about doing that? Best regards, Valdi Hafdal
Windows Logs
Hi I'm looking to monitor a remote server on the end of a VPN connection, the connection may or may not be available 24 hrs. In the event that the connection drops, from what I can see, the event log collection will stop, and when the connection comes back up, it will start collection data from the time the connection came back. As far as I can see, Analyzer reads the events in real time, as they go into the remote log, and tucks them away in it's local store How do I make it collect the missing
Escalation
Hi, I need to escalate service requests based on service itself AND based on SLA. What I mean is (eg.): “Access request” for application is inserted on SDP (SLA High); Service Desk doesn’t resolve this issue; 15 minutes before SLA be broken the 2º line group responsible for this application receives the request; If 15 after SLA be broken and if the 2º line group doesn’t resolve the issue a 3º line group receive the request; 30 minutes After SLA be broken sub-director of this area receive the request;
wrong link for approval, after changing the service desk website
Hi, Our company has chaged the website of the SDP. Now when you send a request for approval, the link visible for the approver is starting with the old SDP address, is there any way to amend it to the current address? Mario
Hyperlink in Survey mail
Hello!! I would suggest that the email sent to the survey had a hyperlink in $surveylink. It is very difficult to get users to answer the research, even if they have to copy and paste link in browser. Thanks
SDP 8.0 : Search/Group by Custom Field
Hello I've added several custom fields (e.g. Room, cabinet, etc.) for my assets by importing such details from a CSV and I see that my assets are tagged with those custom fields (under "Additional Info"). However, I've observed that I cannot do the following: (1) Search for assets by Custom Field (2) Create dynamic groups of assets based on Custom Fields Are the above not possible? If not, can these features be provided? Regards Gavin
SDP scan of Brocade Switches and ESXi hosts
Hello I'm having problems in scanning Brocade Switches and ESXi servers using SDP 8. SNMP agents are enabled correctly and I can successfully query the SNMP agents on the switches and ESXi servers using an SNMP Tester tool on the SDP server. However, a scan using SDP fails. Does SDP have issues with scanning Broacade switches and ESXi servers? Regards Gavin NOTE: I can scan an ESX host, but not an ESXi host. ESXi hosts don't have an OS (service console), but do have SNMP agents.
Accounts Managers ARE Support Reps - Change the system - ITS FLAWED!
On the Account Managers page, the Help Card says: "The account managers are support reps who are in close association to the customers." So either permit already existing Support Reps to be selected in the Accounts "Account Manager" drop down, OR permit existing Support Rep email addresses and logins to be added as Account Managers. THIS DOES'T WORK in the current setup and I believe it is your intention to force customers to buy more Support Rep logins to permit the required functionality. Your
Not able to recieve requests through email
Hi, We have had ManageEngine for a couple of months and it has been working fine. For a some staff we have to use Email requests because they cannot access the Helpdesk. This has been working with no problem but the last few days, we ahve not been able to recieve any requests through Email. I have reset the password for the account used to pick up email, reset the ManageEngine server, stopped and started fetching etc. but nothing is coming through. I have checked the account and the emails
column chooser
Hello. How can run column chooser in request window ? After choos only one colunm "create time" button column chooser in invisible.
custom fields in service desk
how can i find the table for custom fields added to incident templates in service desk. need to populate a large amount of data in the custom field i added to the incident request template. and also can i link two custom fields with a primary key in the mysql database?? thanks.
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