Reply to an incident on client portal opens a blank popup
when a client tries to answer an incident clicking on reply, it opens a blank popup and cannot answer.
Email formatting problems
We've just done a reinstallation of Applciations Manager in order to switch to MS SQL Server. Most things are working correctly but we're having some issues with formatting of alert emails - on the new server it seems that root cause information is sometimes included in the Reason section of the email, and this seems to stop line breaks displaying correctly. Here's an example: Old server (working ok): This is a auto generated e-mail triggered because of the following entities being monitored :
Business View Device Icons changed after change of System Type
Hi I added a new device to the OpManager and insert them to a Business View. I changed the Icon to winxp and circle and saved the business view. Then I saw, that the device has the wrong system type (Windows 7). But the device is a Windows 2008 Server. So I changed the type to Windows 2008. When I now look to the B. V. the Icon has changed and can't see the circle any more (see attachement). That the icon changed to the new type is good, but that the status of the device is overlaped from the icon
How do I report on the time a Request/Group of requests have been assigned to a Technician/Group
Hi, We have an outside company that will be working on Requests for us and I plan to have the company technicians assigned to a group. I want to be able to track the time that Requests are with the other company, i.e. in that group (not just the amount of time they decide to state in the Work Log). If I have a Technician Group with several Technicians in the group, can I report on the duration of time a particular Request (or for that matter, all Requests) had been assigned to that group? Even
Database query monitor in a named SQL Server instance
Hello, Could you help me, I don't know how to precise the SQL Server instance name in Database query monitor window? Rgds,
Example UpdateRequest API Submission
I am trying to get the UpdateRequest API to work in Servicedesk Plus (Build 8.0.7) using the Servlet API. I have the AddRequest API working fine but am striggling with the Update Request. The URL I am subnmitting is: "http://localhost:8085/servlets/RequestServlet? fetching &workOrderId=116&resolution=Job Completed&technician=technician1&username=technician1&password=pa55w0rd&operation=UpdateRequest" The message I am getting is Failure: workOrderId cannot be empty Can someone point me in the
HR Delegation adding photo to users
I am hoping I can get HR delegation to add a photo to Active directory. I can't find a way of doing it through ADManager?? I don't care about bulk loading, just individual loading of photos. I know the user can do it through self service, but I don't want the user doing it. I want our security people or HR do do the upload. Hope you can help.
Email Notification After Business Hours
Hi, can I set up a email notification to my standby technician if a request is opened after business hours with a certain priority ? thanx, Ronald
Purchase Orders - Cancelling Purchase orders without deleting
There are times where we need to be able to cancel a purchase order but keep the details within the system for auditing purposes. I would like to see a new status and option created to cancel a purchase order without deleting it from the system. The main Total should be zero as the purchase was not completed but the purchase order with all the ordered details such as product type, quantity, Price, Tax etc should still be intact. Currently the only option is to delete the purchase order but
Is it possible to associate an incident template to a specific requester email address?
I would like to associate alert and notification emails that come from specific requester email addresses (e.g. alerts@abc123.com) to a specific incident template. Is this possible and if so how is it done? Rob R.
Error parsing MIB:LIEBERT-GP-ENVIRONMENTAL-MIB
Hello I have this MIB: LIEBERT-GP-ENVIRONMENTAL-MIB.mib from this sites http://www.oidview.com/mibs/476/LIEBERT-GP-ENVIRONMENTAL-MIB.html, i want to monitor UPS liberty temperature Error parsing MIB:LIEBERT-GP-ENVIRONMENTAL-MIB Exception while loading MIB:IMPORTS failed: Could not find the file : C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/LIEBERT-GP-REGISTRATION-MIB Could someone help me?
Item Cost in Reports?
Is this feature ever going to be put back in? If not, I need to start looking at other products.
Error:
Hi When i am installing desktop central Agent on to some desktops,i recieve the following error "Unable to update agent status.Operation timed out". I am running DC build 70220 on windows server 2008 R2. I have deployed agent on some systems but some are giving me an error
Twitter in OpManager
hello guys! any tips on how to set up Twitter in OpManager to the latest version? the messages from the set are not being redirected to the page of Twitter. someone already managed to set up?
Search doesnt work properly
Hello, When searching in the new search field for new requests, the system doesnt return any hits. For old requests it works fine. SupportCenter 7801.
Mail fetching format
When I use the fetch mail function in SD+ and the fetched / imported mail is formatted with some fancy style with tabs and some extra lines it looks very different from the original when i view it in the SD+ request que. Is there a way to change or keep the format of imported / fetched mail? I use SD+ 8010 with SQL 2005.
Sort Request by Last time updated
One feature we are missing with Service Desk that we had on our preventer helpdesk application is to sort request by the last time they were updated so we can clearly see what tickets have not been updated by a note, e-mail, etc. I have seen other request for this feature going years back on this forum and the requesters were told that this is in works. Is it still "on works" or are there not plans for this? Thank you Marcus.
Scheduled Reports return buggy/empty attachment
Hi there, I'm playing around with scheduled reports at the moment and have found that two of my reports don't work. The report "System Uptime Report" should email a report in PDF format, as an attachment. I received the email with the attachment, but the file is only 306B and is unable to be opened. Adobe Reader says the file is either not a supported file type or the file has been damaged. I have run the report several times, each time encountering the issue with it. I changed the schedule to send
i m using your helpdesk software in my company, but through that i am not able to send email to public domains, within the internal network i can send emails properly.
i m using your helpdesk software in my company, but through that i am not able to send email to public domains, within the internal network i can send emails properly.
SDP -$SolutionLink provides an invalid link
Hi, I've noticed that in SDP when a notification is sent to technician when a Solution has been approved, the $SolutionLink contains the http://hostname part twice in a row, which renders the link unusable. (ex. http://mycomputer/http:/mycomputer/addsolution.do?solid=8) Please refer to the screenshot attached for more info.
Micrososft Cluster Aware
Is Manage Engine 10.7 Microsoft Cluster Aware? We are entering an environment where our applications (ELA among them) must be MS Cluster-Aware.
Sender E-Mail Address
Build No : 70221 'Sender E-Mail Address' for Scheduled Reports always stays admin@desktopcentral.com. Fields in Mail Server Settings seem not working, whatever I put in 'Sender Name' or 'Sender E-Mail Address', emails are received always from admin@desktopcentral.com. For [Send a Test mail] everything works properly. Sender address is always custom. Last verion where custom sender address was working properly for me, was- No : 70114
One service desk for two departments
My situation, that we have two departments with separate helpdesk and management, and have one service desk installation. Can two departments use the same service desk that will require monitoring two email accounts and two administrators? Any help would be appreciated. Best, Jac
Technician Notification
Hello everyone. I wanna know if there's any way to make the technicians accept the ticket of the client. Ok, here is my problem: I got a ticket that was opened by my client, i wanna know the time between the ticket opened and the time that my technician really start to work at the ticket cause I wanna know the lag between. if that function already exist please please someone could help me to find? thanks in advance.
SLA Notifications only on Operational hours
Hello Everyone I'm having a problem with the notifications of SLA. I receive a lot of emails of SLA scalation on Saturday and Sunday and i want to know if there's a way to configure my SLA to send scalation emails only in the days that I configure on my operational hours, that will be on Mondays.. Friday between 8 a.m and 6 p.m thanks.
Resolved time in Report
Hello, We are trying to create a report that shows Request ID Request title Request opened date/time Request due date/time Request resolved date/time Overdue status Grouped by Technician I can't seen to find resolved time in the custom reports
Change name "System" on View Requester Coversations
Dear All, Please help me configuration change name "System" (Send mail From: System) on View Requester Coversations. Thanks & best regards
Any way to create a Reocurring Ticket??
Hi, We have some tasks which need to be done on a regular basis. Ideally, a task could be scheduled and then reminders sent to the technicians to get it done before the weekly deadline. Is there a way to do this in SD or is this really a feature request? Thanks, J
SCP Server?
Is it possible to run DeviceExpert as an SCP server? I'd like to send remote routers configurations to an external address and NAT that to the DeviceExpert server for configuration management archival and reporting. I wouldn't be trying to push any configurations or pull anything via SSH/Telnet.
Build 5560 - Updatemanager - Linux - CLI?
Is it possible to apply the 5550 to 5560 patch purely from the CLI on linux?
Vendor Templates changes.
Hi We have a question about the Vendor Templates. On some templates is a way to backup over de ssh shell (like ALAXALA) On some templates you can just backup with tftp (like hp procurve) Can you give us a advice whats the easiest way to change the template of vendors settings. We figured out that all settings are in the mysql DB and also in the conf folders saved as xml. Ist there a easy way to changes the xml files an migrate to the actual DB? I think i wouldn't be a problem to figure out how to
Opmanger 8.7
Opmanger 8.7 include Cisco IPSLA Monitoring ? how many IP SLA it supports
Inconsistent change detected in date settings.
Hello, We receive the message: "Inconsistent change detected in date settings. Please restore original date settings" We tried to start it from the command line but same error. When we change the date settings to one month forward, we can succesful start the servicedesk. We change the date settings to the write time, after a day servicedesk will stop functioning. We have a vaild license. Can some one help ? Thanks, Pim
Opmanager SMP: CPU utilization show different values using WMI or SNMP?
Hi there, At one of our customers the probe registers different value's for CPU utilization when using WMI and SNMP. Does anyone have an explanation for this? The server is virtualised using VMWare. Although you could say that the snmp graph is for the VMWARE installation and the wmi graph is for the server installation I don't think that could be the case. They both have different IP-addresses so the information cannot be presented in the same device. SNMP graph: WMI graph: regards, Jmerkx
Link is errror on network map
All hangar6-* switches should be connected to Hangar6 swithch, but Opmanager connect them to coreswitch. Hangar2-2, kitcenter and kitcenter2 should connect hangar02 only, not connect to core switch. Hangar04 and hangar05 should only connect to core switch only. Error opmanager network map: The correct network map :
What is the meaning of the Below Alarm?
sysUpTime.0: 50 days, 13 hours, 56 minutes, 39 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10026: 10026 , ifDescr.10026: FastEthernet0/26 , ifType.10026: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10026: down , .1.3.6.1.4.1.9.1.1025 ehsan-gf-SW03 Cisco IOS Software, C3560 Software (C3560-IPBASE-M), Version 12.2(50)SE1, RELEASE SOFTWARE (fc2)Copyright (c) 1986-2009 by Cisco Systems, Inc.Compiled Mon 06-Apr-09 02:25 by amvarma
Alarm AuthenticationFailure trap
Hello; Im receiving the following alarm every 2-3 minutes on some servers "The AuthenticationFailure trap is received from ServerNAme. The trap details are as follows," the alarm severity is signed as Trouble ... do anyone receiving same error or do anyone has an idea about this alarm??? please your help
2 servers with identical traffic
I have 2 servers showing identical traffic graphs for their interfaces. Before I remove them both and lose any data on this, we would like to see if we can determine why this is occuring. Thanks Jason
email alert about opmanager
Hello, I have a prolem with email alert. About email alert that I received ,the "Alarm Details" part have superlinks,as follows: Message 设备停机: 最后5次论询没有应答 Device Name test_test Above the superlink format is http://mideavm-19/devices/objectdetails.do?requestid=SNAPSHOT&name=10.16.244.50 But I can't visit the above link,and I want the part red marked be replaced dns name ,not hostname. How can I do that?
Cant delete application mapping
Hi, Seem to be having an issue where I cant delete appliocation mappings. I select the application and hit delete. The app tries for approx 2 mins then stops and refreshes and the applciation mapping is still there, any ideas?
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