Accounts Managers ARE Support Reps - Change the system - ITS FLAWED!

Accounts Managers ARE Support Reps - Change the system - ITS FLAWED!

On the Account Managers page, the Help Card says:

"The account managers are support reps who are  in close association to the customers."

So either permit already existing Support Reps to be selected in the Accounts "Account Manager" drop down, OR permit existing Support Rep email addresses and logins to be added as Account Managers.

THIS DOES'T WORK in the current setup and I believe it is your intention to force customers to buy more Support Rep logins to permit the required functionality.

Your Help Card text DOESN'T match what the system actually does so I demand you change it in the next release.  If you don't, then the Account Manager functions are USELESS and NOT WORTH BOTHERING WITH.








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