Hi,

 

We have had ManageEngine for a couple of months and it has been working fine.  For a some staff we have to use Email requests because they cannot access the Helpdesk.  This has been working with no problem but the last few days, we ahve not been able to recieve any requests through Email.

 

I have reset the password for the account used to pick up email, reset the ManageEngine server, stopped and started fetching etc. but nothing is coming through.  I have checked the account and the emails that have been sent are there.

 

Thanks