Good morning i suggest some changes into desktop central.
1. In SOM should be able to create groups to organize and catalog the computers by group. This would help to apply different settings and look so easy teams.
2. It should be possible to easily move a computer from a local to a remote office at the option of direct connection, this because sometimes there are users who move from place to place and support must change because it is not the same as this in a remote field office.
3. The remote control should be more options to accelerate the speed, there should be an intermediate in the updated rendering and speed of the connection. We have detected that the remote connection is much slower than other clients like Teamviewer, VNC, UltraVNC or Microsoft RDP, you could check why this occurs.
4. Add the internal chat in the remote connection.
5. Once a connection is established between the remote and local machine should be set for communication between computer and computer and not going through the server, as this seems to slow the connection always gets through the server.
I hope these recommendations will help improve the product.
Best Regards.