CheckSum Error/Pack Loss Check?
Dear All, In NetFlow Analyzer product, can you check TCP/IP Checksum Error or Packet Loss? Thank you in advance.
APC UPS report
Hi. I'm monitoring 8 APC UPS and I created a Business View to agregate all of them. At the List View of this BV, I can only see CPU and Memory %, but I want to see the UPS load listed. If this view cannot be changed, is that any way to create a custom report to show all UPS load and charges at the same report? Thanks. Antonio.
TCP/IP Checksum Error/Packet Loss Checks?
Dear All, In OpManager product, can you check TCP/IP Checksum Error or Packet Loss? Thank you in advance.
Delayed Email Alerts
Hi, I am just evaluating OpManager and I have setup a few email alerts for various devices but I have realized that I only get the email exactly 1 hour after the alarm was raised. For example, at 1pm yesterday a server went offline while I was working on OpManager and I seen the alert but I only received the email notification at 2pm. When I send a test alert, or even if I send a report via email from OpManager to the same email address, I receive it within 10 seconds. I dont have any email monitoring
Where do supportcenter get its time from?
Hi all, I encountered some problems with SupportCenter Plus internal watch. Our server is a virtual server hosted by another company. The physical server were our virtual server crashed and afterwards the internal clock in supportcenter hos been messed up. Where does SupportCenter get its time from? Our virtual servers clock is running like it should. If set 'my" time under preferences to GMT the clock is one our behind - if i set it to GMT+1 the clock in supportcenter is 1 hour ahead - Very
How to make Home tab always show 25 hosts per page?
I can't find a way to save my Home tab view to show more than 10 hosts when i refresh the page. We have more than 10 hosts and this is annoying to have always press [25] after you refresh the page.
Manage Engine data migration is effectively impenetrable to prospective customers
It is effectively impossible to determine whether Manage Engine is a suitable alternative to an existing Service Desk solution. Any company wanting to move from another service desk package to ME would need to migrate their existing data into Manage Engine, but ME publishes no list of available fields. The standard response to such questions is "send us your data and we'll evaluate it", but what comes back is a guess at mapping showing only the subset of fields the ME technicians think may be correct.
How to install the Manager Application in Tomcat 5.5 version of Windows machine?
Dear All, Our customer want to monitor Tomcat 5.5 version. Tomcat server is installed in Windows machine. But, there is no Manager Application in default. So we should be install Manager Application. How to install it? Thank you in advance.
Unable to use PMP with Juniper Netscreen OS devices
We cannot get Password Manager Pro to work with any of our Juniper Netscreen OS firewalls. We put in all the correct info and set an admin account for password changes. We also tried Telnet and SSH. PMP always comes back and says the passwords are not in sync. We confirmed the credentials is PMP are correct by telneting in and using cut and paste with the PMP credentials. We get this error in the PMP logs: "Login Parameter incorrectException while trying to match for name:Read timed out|com.adventnet.cli.transport.LoginException:
destination out --Websites
Hello --Guys Now i am happy this software and i am in evaluation period ..its working great. What i need is == The output Source Network gives me an public ip address- sow how i can know these public ip address website. because i need exactly the websites that my Client users are visiting .. Thank very much
SLA ammendments
Hi, Is there anyway you can restrict that a SLA is not allowed to be changed - eg the due date of a completion of a job? I am aware that 'put on hold' is available, but does this extend the SLA accordingly? I look forward to your comments. Cheers, Andy
scripts on successful user creation - parameter problem
We perform several tasks in a custom script after user creation. creating folders, setting ntfs-rights, sending emails,... problem: when creating a single user, the 'accountExpires'-attribute is not handed over to the script. using the "bulk user creation" however solves that issue. all other attributes (we used) work fine in both creation processes (bulk and single). I've not tried to find more AD-attributes that don't work, but here is the script-call: [...]\finish_user.bat %username% %sn% %givenName%
Export of Category and Sub-Category
Is there a way to export/import a list of categories and sub-categories? thanks.
Manual Template
Hi, SupportCenter as a Users Guide in PDF format, and i would like to use it as reference for my internal users. Is it possible? Can you provide me a Editable version? Thanks, Eduardo Costa
Cannot login after Upgrade to build 8810
Hi, I did an upgrade on OpManager from 8050 to 8810 successfully. However once the upgrade completed, I could not login to the webclient. I uninstalled my antivirus and tried restarting Opmanager server again with no luck. When i tried to logint o the stand alone client it gave me an error saying make sure the Opmanager server is running. However when i see it in services. msc in windows i see the service running fine. I later tried stopping and restarting opmanager from the console using ShutdownOpmanager.batvand
Automatic map creation in OpManager 8
Hello, How can I create map of the network being monitored by OpManager 8? I read in the help documentation that I can put a seed device and then it creates the network map according to the seed device. However, I do not see an option in OpManager 8 to specify the seed device. The only option I see is to create the maps manually using the Maps tab--> Add Infrastructure view, Add Business View. Thank you.
CPU Ready report values are different
Hello I am trying to perform some capacity planning, but when I run the reports for CPU usage, I get different values for the same time frame when my report range is inside vs outside the 7 day range. See attached screen shots for more information. Why is it, that on 8/7/2011 at 00:00:00 one average value is 2805ms and the other 241ms?
Approval Status is not updated
Hi, We have this issue wherein after a CAB member has approved a change request using the email link, the Approval Status of the change request stays at N/A. If we go to the Change request and down to Approvals it already shows as Recommended However if the CAB member opens the change request using SDP and approves the change, there is no issue. The change request approval status will show as Approved. Thanks, Jon
Multiple GL on a PO
Is there a way to apply more than one GL code to a PO. Some items on a PO fall under different GL's and we want the ability to apply it to the item not the whole PO
Anyone Has Any Success Monitoring SuSE x86_64 using SNMP?
Hi all, I have no problem monitoring SuSE i686 machines via SNMP, with all 3 dials showing data. But with SuSE x86_64, I can only get 2 dials (CPU & Memory) data, while Disk Utilization is blank. Just wondering anyone has any success or similar experience. Rgds, -- OpM_support
Changes & Problems tabs missing from home page?
We're currently running SDP 8.0.0 build 8013 - how do we create/get the Changes & Problems tabs to appear on the home page?
Can charges be done based on category?
I am contracted out to a site where most things are covered under the contract so there are no charges in the helpdesk system but for certain jobs that are not covered i would like the helpdesk system to automatically apply an hourly rate charge to jobs in a certain category. eg: any job in category 'user administration' (which is covered by contract) would be billing $0/hour any job in category 'unsupported software support' (not covered by contract) would be billing at $100/hour thanks
Entries for the device are either partially added or removed.Click [here...] to remove and readd the device
I try to add a server HQ2 (Windows 2008) into opmanager but it fail as it say it already in HQ1 interface (HQ1 and HQ2 is deifferent server physically). So i delete HQ1 so i could add HQ2. After adding HQ2, im adding back HQ1 but got this problem. What is this? How to solve this....
Problem to add device after upgrade to build 8811
I just upgraded my opmanager to build 8811 few minutes ago but facing problem to add device as the "Add Device" button is unable to click. So I got mad and click rapidly the button until by accident click on far right edge of the button then it works..... tested on Chrome12.0 , IE9
EventLog Analyzer - IPv6 support
Does EventLog Analyzer currently have IPv6 support? If no, what is the roadmap for IPv6 support? Thanks.
Viewing software license keys in Desktop Central 7
we have just begun our eval of the desktop central, I was just curious if there is a way to view the license keys of the software packages installed in the software inventory? I noticed it shows OS keys on the computer info screen but seem unable to locate the keys for say word or adobe anywhere in the inventory. Thanks
Cannot Deploy Patches over my Network
Hi all, I cannot deploy patches over my network machines although the patches are downloaded and placed on the default path, and the agent is communicating to my Desktop Central Server successfully. If I check the deployed configuration, it shows there were a Problem while downloading from the server Anyone has solved a similar problem?
Can I port Service Desk Plus forms into another website on our intranet?
We have an intranet page for IT and I would like to create a page that has links to some Service Desk Plus forms and tools. Currently we send people to the default URL of the Service Desk Plus server however I would like to direct them to our intranet IT page. Then they can navigate to different forms etc. Is this possible? Thanks Jamie
Very slow loading on Operator/Guest privilege
Hi Network engineer/admin all around the world I have ManageEngine Netflow Analyzer Professional 9 and it's running well if I do login with "Admin" privilege. But if I login with operator or guest, the page loading is very slow. I do not have any performance problem on server. anyone could help me? thank's
Variables
Does anyone know what the variable is for notes added to a request? Much appricated if you can help. Al
Adding to Notification Rules
Is it possible to add new rules to the rules that are already there? I want to add a rule that will send a mail back if the person is not a user stating that the request has not been added.
Mail Server settings Configuration- Help needed
When I try to configure the mail server settings in ServiceDesk Plus On-Demand, I get the following error message can someone help me to configure this properly? "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Host unknown or not reachable." Regards, Pauline
Custom domain mapping.
Does OnDemand product have the ability to do domain mapping? So that we could use our own domain in the URL for our ticket system? If so, How to do it ? Jane
EventLog Analyser and Firewall Analyser on Server 2008 x64
Will Firewall Analyser and EventLog Analyser run on Windows Server 2008 R2 64 bit edition?
Survey issue.
Hello, I want to report about an issue in survey process. When requester is getting e-mail with link for a survey, and when he open web-page with form, he is able not to select any of satisfaction levels. In survey results I can see his satisfaction level as "--". When I run survey report, this mark "--" considered as zero. For example: technician gets two marks: "--" and "4". The result mark in the report will be "2" ((0+4)/2). Please inform when you will be able to fix this issue. Thanks.
Evaluation - Error
Hello, I've downloaded enterprise edition 2nd time in past few months. This time around, login is not working. administrator login doesnot work and guest login doesnot work either. Please help. Regards, Asiya
How to get all ip address traffic
Hello Guys.. I'am using Cisco Router 2800 and Cisco Switch -- so every thing is fine and iam happy .. the only thing i need all my lan dhcp ip address traffic- and to know how much traffic each of my computers is using Thank you ..i
schedule Consolidated report with "IP Groups"
Hi, The problem is that no data is shown in Source & Destination filed of the PDF Top reports section during generate consolidated report with ip group as source. Pls help. Thanks. my server currently is using 9000build.
Create a new WMI monitor doesn't show performance counters.
Hello. I can't create a new WMI monitor because I can't select the performance counters and the instances. I follow the instructions of the OpManager User Guide (page 64). I do the points 1 to 8 without problems, but when I select the WMI class nothing happens, I can't select the performance counters and doesn't appear the OK button. I have try it with Firefox and Internet explorer but the situation is the same. I'm using the version 8722 of OpManager, it's the problem?. Thanks for your time.
Outage Duration in Opmanager
Hi... In Opmanager I can see the outage history with start and end of outage, can I get this in duration of minutes. I tried exporting CSV and use difference formular for outage history but its not working
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