Outage Duration in Opmanager
Hi... In Opmanager I can see the outage history with start and end of outage, can I get this in duration of minutes. I tried exporting CSV and use difference formular for outage history but its not working
Can't Connect Cisco 2800
Hello - Guys .. I'm Using Netflow Analyse am new user and iam in evaluation period - really this software seems great and i like it. if this work me i will urgently ... My Problem Ia'm using Cisco 2800 and i do a lot of configuration through snmp that Manage Engine send me to configure the router .. the problem is and can't connect to the Router and replies me Request Time Out .. if i use - it says can't apply invalid username .. please help urgent thank very much
Automating Add Requests
Hi, We have an Excel file that we are using to track report requests. We want to migrate the information from that file into ServiceDesk. Is it possible to get the SQL insert scripts used to add a request to the ServiceDesk database? That would be our easiest solution since we can write code that will loop through the Excel sheet and insert a record for each row, pulling the appropriate ServiceDesk field values from the Excel columns. We are running ServiceDesk on an MySql database. Thanks, Don
About Web Client Error
Dear ManageEngine Community. I install EventLogAnalyzer Free Edition on Windows XP. When i start EventLog Analyzer Web Client, I get error message "EventLog Analyzer Service is not Running". So i check service and eventlog. Service eventloganalyzer is running. Eventlog(EventViewer) Application Info --> Wrapper Started as Service Info Launching a JVM... Info Wrapper (Version 3.1.1) http://wrapper.tanukisoftware.org Info Free edition... Info ServerContainer [CREATED] Info ServerContainer [STARTED]
Support Alcatel Switch 7700 device?
Dear All, Can NFA support Alcatel Switch 7700 device? If yes, how to configure the flow configuration? Thank you in advance. Telemant Corp.
Remove Employee Search from front page...
Hi, Is there a way to remove the Employee Search from the front page? I am planning on hosting ADSelfService Plus in our DMZ with access from the internet to allow our VPN users to use it. I don't want a search tool available on it when it is visible to the general public.
ManageEngine - AD SeflServicePlus - multilingual for the end user ?
Great product, but was wondering whether product was multi-lingual from an end user perspective, not from an administrator perspective. Thanks for your feedback.
VMWare
Hello We have a virtual environment using VMWare and thin clients using VMView. I need a GINA that integrates with VMView. Does ADSelfservice Plus integrate with VMView? Thanks Mark.
Template descriptions
As super admin i can see the template descriptions, is it possible to display these to the normal help desk roles ?
Work around for issue with adding SNMPv3 devices in OpManager.
Currently Running: CentOS 5.6 (Linux) OpManager 8.8 (8811) RAM: 2 GB Sometimes when adding a new SNMPv3 device in OpManager you will notice that it seems to take a very long time to added it, but when you search for the newly added device you will be unable to locate it. The reason is because for some reason in the mysql database the EngineID will report as nothing. The only way I have found to successfully correct this issue issue is to edit OpManager’s MySQL database and restart the service.
Ops Manager 8
since installing the new version I cannot login and get the following error "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server " I follow the repair instructions and restart the server and get the same error. Any ideas ???
SDP - Sheduled report arrived to wrong recepient
Hi, We have defined 7 custom reports, listing all submitted requests for the previous week per site. Each report is scheduled to be emailed to a respective site manager every Monday at 7AM. It happens, that randomly a manager of site A would get the report intended to be sent to the manager of site B. This issue happens randomly, and occurs for all sites with no visible time or logical pattern. We've double checked all the setting and they seem to be correct. Please let me know what can me done to
Automaticly assign requests to specialist group
Hello! So this is my task! i need to assign tasks automaticly to group. For example, all mails with theme "xxx" must be automaticly assigned to specialist group. Is it possible in ServiceDesk Plus? and if its possible? how to do this/ Thank you in advance!
Desktop Central 7 problem
When I try to remote into a certain computer we get an error saying "There was a problem retrieving the XML data: Service Temporarily Unvailable" It seems that out all the computers we have tried to connect to, it happens to only this one machine. Anyone know what the problem could be?
Active directory and using a relay stations
hello everybody, i have two questions, concerning the use of manageengine, first i wanna know how it operats in a network without an Activedirectory installed , (how it manage the groups and the profils......). the second question is about the use of relay stations, if we don't want a direct communication between the basic station (where manageengine console is installed or the ser ver ) and the clients , is it possible to select some stations and attribute to them the role to relay for exemple
Automatic patch deployment
A suggestion -- Regarding Reboot Policy -- I have it set to "allow the user to skip reboot". I made this change over a year ago. I used to have it set to force reboot, but I was getting a lot of reports of people losing work because they'd be in the middle of something, then walk away from their computer (and we all know users don't save work before they walk away), and DC would install updates/reboot. Anyway, if they opt to skip, DC pops up again every 5 to 10 minutes (not sure of the time interval,
Customising of CSS on Service Desk Plus 7.6
Hi, First off sorry if this has been posted before, I've searched but couldn't come up with much, Is there any way to customize the css of the Service desk to incorporate company colours and preferred fonts, i'm not too fussed with changing layout (although would be handy for the future maybe) but i would like to change the default colours if possible? how much can the style be changed and is it worth it? any help would be very much appreciated, Kind Regards, Aaron
Technician Calender
Is it possible to link the Outlook Calender to SC ? I´m searching for a possiblity to include the Technician Calender (Workplan) in SC !?
how automaticaly move computers between remote offices?
Subj. Please help!
dcrdservice.exe has encountered a problem and needs to close
Get this error message when trying to remote control to a user PC.
How can i send a Approval request automatically?
Is there a way, that i can send a approval request every time a certain request is opened to a certain technician??
Display Service Catalog to requesters
Hi I seem to have a minor issue where my requesters cannot see the service catalog, how do I turn thhis feature on so requesters can request service from this feature? Regards MW Your Version : 8.0.0 Build 8013 MSSQL
Remote Desktop from VPN Client
hi I am not able to take the VPN client machine using Remote Desktop Tool. It Displays like this "Waiting for the Presenter to Join". what can i do now. The remote machine is in Workgroup. Could u pls help......... Regards Moorthi
Enabled Guest Account Report
Is there a way to run a report for enabled local guest accounts on computers?
Technician Name Change
One of our technicians has changed their name which we have update in AD. I can't find where this can be edited in SDP since now when they log in they are classed as a user. We don't want to lose the history/tickets from the previous username etc.
See Work Logs from Requester View
Is there an option for Requesters to see Work Logs on a ticket from the self service portal view?
AIX CPU usage hourly average
I have an AIX (v5.1) server being monitored and recenty the hourly average % has -2,506,511,387.454 displayed at various times, this causes the graphs to look wrong and hard to troubleshoot server loading issues. example below Date Time Minimum value in % Maximum value in % Hourly Average in % Jul 11,2011 9:00 - 100 -2,506,511,387.454 Any ideas ? regards dub
Speed up ADManager Plus
Has anyone discovered or come across anything to improve the lookup speeds of the ADManager Plus product? Seems to be very bulky and slow in our current install. Thanks!
Import service accounts
Good morning, when I first set up Password Manager I received help from support on how to import service accounts into domain controller resource, but for some reason I am no longer able to do this. I select the domain controller resource where I would like the service accounts to go, but when I choose import resources with a .CSV file it just adds the service accounts as resources. Any suggestions? Thanks! Nate
does opmanager have funcationality like solarwind's lansurveyor
does opmanager have funcationality like solarwind's lansurveyor?? Sir whenever i am giving the seed device address it is throwing an error "no switch found for this device...." We are using 8723 trial version and looking forward to implement it on our network.
Time changes to GMT when UK on British Summer Time (BST)
Hi, All my times on calls are out by 1 hour. They default to GMT instead of BST. What do I need to do to change this? The server time is correct and has DST set as automatic. When I try and change the created time on a call, it lets me change it in the little calendar but then when I save this time, it goes back to an hour behind. I should've noticed this much sooner, but haven't! We have SDP 7.5.0 build 7502. I notice the latest build is 7502 but got burned last time I updated and the update meant
Archiving to Remote windows server
Hi, We have out Eventlog Analyzer running on a Linux OS. I need to redirect the archives files to a windows share. I see the field where you put the path for the logs to be written but I dont see any field for login credentials and also am unclear of the synatx i need to use for the path as I dont think that a UNC path will work since this is a linux server.. Can anyone advise? I noticced that the verify button next to the path says success no matter what you enter in the path (ie- if you put "abcd"
Custom Monitor
Hi, We have a concern on adding monitor, we created same monitor on Add bulk and New monitor using SNMP,but we having a problem on Add bulk. Please see my screenshot for details. Please advice, Thanks, Joe Reyes Pre-Sales System Engineer AG Datacom Phils., Inc
Is it possible to put Task Templates into groups
I have hundreds of Task Templates for different Requests/Changes and I was wondering if it's possible to group them somehow so they don't need to be selected/added manually each time a new request is raised Let's say User Setup group (only user setup tasks) or Server Setup group (only server setup tasks), etc... Any advice? Max
New Device Report
We have numerous people adding new devices into OpManager without telling me! Is there a way to easily identify what new devices have been added? Either on screen or in a report - or any method really! We have 500 devices, so it's not that easy to go through the list manually
why opmanager don't create URL monitor Alert
my server URL is down. but opmanager con not create this alarm for this server and any of servers. please help me.
Problem by capturing protocol information WMI in Windows 2008 servers 32 and 64 bit
Good morning. OpManager is not able to monitor features of Windows 2008 32 bit and 64 bit. As shown in a picture 1 he is accessing the server with the WMI protocol. The second picture 2 shows that she was not able to capture the information via the WMI protocol. Picture 3 shows my version of OpManager Figure 4 shows that it is configured to monitor Figure 5 shows that OpManager can not capture the information. this problem only occurs on servers running Windows 2008 picture 1 picture 2 picture
Reading Memory Usage from Topas in AIX
Opmanager return 98-99% in memory usage for my AIX server. Reading from nmon is the same but topas return only 50% usage. How to make OpManager read from topas?
Monitor WAN Interface with ingress and egress on same-interface
Hi: Below is the scenerio: WAN1 WAN2 I I I I R1 <--> R2 I I I I LAN1 LAN2 We have 2 internet routers, each router has a WAN, LAN, and cross-over between the routers. I am currently using Netflow v5 and "ip flow ingress" on only the the WAN and LAN interface to monitor traffic. I am specifically not using "ip flow ingress" on the cross-over between routers, so traffic isn't counted twice when generating reports using
Capturing netflow traffic
Hi, I have a computer (windows machine) that I want to run netflow on. The computer is connected to a switch with port mirroring such that all traffic from all ports get mirrored to that computer with netflow... I installed ManageEngine Netflow analyzer on that computer and tested it by sending random traffic to port 9996 but unfortunately nothing got captured. Can someone please help me with this? does this app generate netflow records for raw traffic sent to the port it's using for listening? Here
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