SQL Services Notify Down when still running.
Hi All We have installed SQL Service monitoring on our servers. OpManager is reporting that the services are down on these, when we log in all the SQL Services are still running. When we look at the report for the service it says that these services have an uptime of 100%, however we get email and sms notifications that they are down. Notification we receive is below MSSQL Server, SQL Server Agent, SQL Browser Services are Down Service Down UnAssigned VirtualDevice Jun 10,2011 10:53:30 AM Any ideas?
Technician Auto Assign - Exclusion List revamp
Currently the way the exclusion list works is very cumbersome. (at least in our environment) We have 67 technicians, but only 7 in round robin. These 7 are frequently on and off request coverage, making technician auto assign a very manual task for supervision. We also need to compensate for lunch hours etc. , forcing us to somewhat babysit Round Robin. Excluding 60 technicians seems backwards. I would rather just add 7. Being able to create Round Robin groups to quickly add a fixed team to the
New Admin - Question about the Service Catalog and user views.
Evening all - I'm new to Manage Engine and fortunate enough to have admin responsibilities over our system. I'm working to implement Service Catalog and have had fun over the last few days working to populate some simple services and customize the forms related to them. My issue: My standard user accounts can't see the service catalog. As an admin, I'm able to see all the catalog goodness. (home shows the catalog as an option, and I have the catalog lozenge control). As a user I see no controls
Hotfix 8012 released !!
Please refer to the below announcement link for the latest hotfix release..8012.. Thanks for your patience in waiting for this hotfix release. https://forums.manageengine.com/topic/hotfix-8012-released Refer to the release notes / readme for this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Regards, Srikrishnan
Is anyone using Password Manager with Q1Labs Qradar Log Manager?
Is anyone using Password Manager with Q1Labs Qradar Log Manager?
Jdbc connection pool
I am using ManageEngine 9 monitoring websphere environment. When I try to get report for jdbc connection usage it's giving only for "create count" only. I am looking report for "pool count", how to get the report for this metric ?? I feel pool count metric is critical which we need in the reports.
Destination Problem
Hello, i upgraded from Cisco Pix to Asa 8.2.(1) an changed from syslog to netflow. Now i have the Problem that i cannot see the destination in live reports. Screenshot 1. The second Problem. I make a ftp protocol Analysis and the destination ist my firewall. Screenshot 2. Can you help me? FwA Details: Build Version : 7.0.1 Build Number : 7001 Service Pack : SP-7.0+SP-1.0 Build Date : 04_Apr_2011 Thanks Felix
Patching mechanism
Hello, I have a question about DesktopCentral's patching functionality. I read the documentation but it did not give an answer. If I deploy a patch configuration to a client with 100 patches, but the client only needs 5 of them, how many patches will the client download? Will the client download and attempt them all locally, or will it know which patches it needs from a configuration and only download those?
Making a user multiple BU admin
How it's possible to make a specific user either a global admin or all BU admin? After selecting BU admin, i can't add anything more.
Error loading RightFax MIB
Hello, I am attempting to add a MIB to our OpManager installation (Verison 8 Build 8025) and am receving an error: "Error parsing MIB:AVTC.mib Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/AVTC.mib. Couldn't resolve these TC constructs : { Integer }" The MIB is for the RightFax application and is attached to this post. Can you assist please? cheers Tim
Cisco ACS 5.1
Hi, is there a way to monitor Cisco ACS 5.1 appliance? It supports SNMP v1/2c, I added it in with discovery, but I don't have anything in performance monitors. Regards,
Error 2 action for Application manager
hi! Can you help me? I config 2 action for critical. http://www.mediafire.com/i/?baam8qsr409udq7 Alarm: --> Execute Program Action. Test OK. Hoang Thanh Duy : --> E-mail Action. Test OK. (other: 1 action for warming, 1 action for clear.) - But, if critical, only 1 action "Alarm" is execute. action send email "Hoang Thanh Duy" not execute. if warming or clear, action is OK ----> Error - if I config 1 action "Hoang Thanh Duy" for critical, action execute is OK. --> can i help you config 2 action
Rename Check List on Planning tab within Changes
I would like to rename the Check List field on the Planning Tab within the Changes system. I have hunted around the system and cannot find the area within Admin for where to change this. Our plan is to call it Testing so the change requestor can put the testing steps in there that they have completed prior to it being approved by either the CAB or the Change Manager.
Integrating Service Desk Plus and MS CRM help...
Hi, Hoping some one could help us. We are considering your Service Desk Plus Product to link up with our MS CRM. Our company uses MS CRM to manage all client information such as, - Opportunities - Quotations - Sales orders - Service orders - SLA We would like to know if Service Desk Plus can be integrated with it? Is it possible for you to customize the main screen to include the above information for us? and also make a link up between all our CRM information and Service Desk information for
Great program.
Without a doubt, this is one of the greatest pieces of software I have ever used. Keep up the great work, ZOHO Corp!
There should be an update button.
A button that checks for updates to the program should be available, unless there's one I don't know about.
two different computers acting as one....?
I have two sets of three computers each which seem to have some sort of odd relationship within SDP. I'm not sure exactly how to explain it but I'll give an example. Step 1) Scan Computer USERNAME-XP-01 successfully and see accurate computer and information in SDP. Step 2) Edit USERNAME-XP-01 to provide Barcode, Site, User, Department. Step 3) Scan Computer USERNAME-XP-02 successfully however it retains customization information provided in step 2 and now USERNAME-XP-01 is no longer listed as an
Not able to view all parameters for websphere monitor
Hi, I have enabled a monitor for a websphere server (6.0 ND version). The problem is i am able to view only two parameters 1) availability 2) response time. Please help me to enable the other parameters like session info, cpu utilization etc. early response is appriciated. manjunath h v
Problems and Changes...
How do all of your use Problems and Changes? We're trying to make the most out of SD+, but we seem to make everything an "Incident" or "Service Request." For example--if we need to change a user's security permissions, would that be a change or a service request? How do you use these features? Thanks!
Upgrading from version 7.0 build 7001
Hi, If I update my ServiceDesk to version 8 all my requests and data will be imported or I'll have to do it manually? Like uninstalling one and installing the other.
No monitor with update firmware
Hi i just update firmware of a Fw/router for Netgear FVS338 to the latest 3.0.7, In this Firmware the netgear said that the implement the OID for CPU utilization. I think i got the OId for this but how i do i implemented to the MIB or how do i get it to work i still dont get any Graph for this. Thx very much A.S
Software Report
Hi, Kindly provide us the query to get the server details based on the softwares installed. We need an overoll report of the servers installed with a particular software in a tabular form. Kindly provide us the query ASAP. Thanks Silsha
Not able to SSH or Telnet to any device
I can use Remote Desktop, but I can't launch SSH or Putty. Tested the command string on the CLI and it worked: ssh -ssh root@netlog01.nms.sifizm.com
Storing documentation?
Is there a way to store documentation in SDP? We'd like to start creating network documentation/how to's for our various resources. I thought about putting them under solutions, but that doesn't really seem like the best place to put it. Is there a documentation module (or maybe other software you sell) that I have overlooked? Thanks!
Cisco ASA
Hello, Any idea when PMP will support the Cisco ASA firewall with AAA authentication enabled? At the moment I have privileged level 15 accounts which can ENABLE with their own password, which is a little different to how other Cisco devices access enable mode. IE, with a separate Secret password. The Cisco ASA has been out for some time now, surely there should have been an update by now to allow such support.
Custom report of requesters plus custom field
I have this query: SELECT aau.FIRST_NAME "Requester", LONGTODATE(reqf.UDF_DATE1) "Mobile Phone Upgrade Date" FROM AaaUser aau LEFT JOIN Requester_Fields reqf ON aau.USER_ID=reqf.USERID WHERE ((reqf.UDF_DATE1 < 1307592000000) AND (((reqf.UDF_DATE1 != 0) AND (reqf.UDF_DATE1 IS NOT NULL)) AND (reqf.UDF_DATE1 != -1))) It works, but I would like to set the WHERE reqf.UDF_DATE1 < 1307592000000 to the current date so I don't have to manually specify a date. I'm using MySQL as the database. I'm essentially
Expired Trial Edition Causing Crashes?
I installed the full edition of Password Manager Pro (PMP) some time ago, and it has since expired. During our usage the application has crashed at least once every few weeks or so. We will attempt to access the webpage and it won't load, and upon checking the server I find that the service itself has stopped. The logs show a number of failed attempts to start a JVM, and then: FATAL | wrapper | 2011/06/09 05:45:19 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving
SupportCenter Plus addons?
Is there any method of processing payments (add-on/modules)? I also would like to know if I can make the additional fields (products or more) manageable at the user level. IE my company is an ISP and IP addresses/MAC address are explicitly different per each customer. Without this option I cannot convert from our current system.
Get report to display zero count categories
Am trying to generate some stats using servicedesk. Basically am generating a report for all recieved requests, split in to categories going back through last year. Am able to generate an Advanced Matrix report that displays a count of all the recieved requests. However if a particular category has not been used for that particular week it is missed off of the report. This is leading to a real nightmare of drag and drop to get teh tables aligned. Is there a way to force the report to display
Possible to generate a report query?
We are running 7.6 build 7610 on MSSQL. (Upgrading shortly to 8.0 build 8011) I'd like to be able to generate a report / set of reports with the following information for Request tickets: - Request ID - Priority - Group - Technician - Request Status - Created Time Where: - Request status is not Closed or Resolved Specific views I'd like. - Additional columns: counts of tickets between 0 to <= 30 days, > 30 to <= 60 days, > 60 to <= 90 days, > 90 days grouped in rows by Group. - Additional columns:
Time Spent Reports
I previously requested this in an email--here we go again... We need to see time spent reports that are more comprehensive e.g., REPORT BY TECHNICIAN - Report needs to show TOTAL time spent on requests (request work logs and associated tasks). We need to see both columns in the report. The report should list out all of the requests that the technician has time posted to (in either the request work log or the associated tasks). REPORT BY REQUEST - Report should list out each report with Technicians
custom widgets using html
is there any documentation somewhere that explains how to make custom widgets using html and what are the typical use cases?
Dashboards in 7.8
in the widget "inbound, due, completed requests" it says i have over 20 requests. the widget "requests by priority" says there are 3 requests for the month. how is this possible? is there a way that we can customize the widgets for example so that we can change the time range from last month to several months in the past eg. last 6 months.
Report on Permissions associated for Roles
DB : Mysql / MSSql Build : 8011 Sample Report Query : SELECT AAAROLE.NAME 'Role', ar.NAME 'Permission' FROM AAAIMPLIEDROLE LEFT JOIN AAAROLE ON AAAROLE.ROLE_ID=AAAIMPLIEDROLE.ROLE_ID LEFT JOIN AAAROLE ar ON ar.ROLE_ID=AAAIMPLIEDROLE.IMPLIEDROLE_ID WHERE AAAROLE.ROLE_ID IN (SELECT ROLE_ID FROM AAAROLE WHERE SERVICE_ID=5);
Monitoring F5 products from AppManager via SNMP
Hello! I'm having some trouble getting AppManager to fully "see" my F5 LTM 1600 devices via an SNMP monitor. I have installed the custom MIBs and can see them to set up as Custom Attributes, but when I select one, it doesn't get addeded to the list. The exception are the MIBs for F5-BIGIP-COMMON-MIB. When trying to add a custom attribute via an OID, I can add it only if a drop the leading "." on the string. In both cases, I never get any data. In the logs I see: "17 Nov 2010 16:23:53:750
Request Subject Line in Task
Hi there, Is there a way to embed the Request Subject Line into a task assigned under that request? Thanks,
How and when calculated field "Time Spent" in the request
Hi. Could you please advise how and when calculated field "Time Spent" in the request. For some our requests this field is filled with some strange time, for others this field is 0h00m. I've tried to repeat but don't get the algorithm for the Time Spent calculation. Thank you in advance. Regards, Andrey
Rearrange resources on service request?
I have created several resources for a service catalog request. I'd like to rearrange them--how can I do this? Thanks!
Schedule report
Dears, I send request to your support mail alias and i create case 6477657. as i wasn't able to generate any report from the system. the support engineer advised me to remove any custom images and report will work. that work perfectly. but when i try to generate schedule report with HTML format i got an error. it work well with PDF format. Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Project Management
Is ManagemeEngine still planning on adding a Project Management module to ServiceDesk Plus.
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