Appended by reply
When a user has n open ticket, then goes in and hits Reply, that reply is added to the ticket and I have the notification rule turned on to send an email to the assigned technician. That part works. My issue however is that when I get the email, I don't get to see the text the user entered. Is there any way to have that added to the email? I've looked over the content variables, but none of them seem to work. So as of now if the technician is on the road, then get an email saying the user updated
Hiding Knowledgebase/Solutions articles?
Hello We currently user our Knowledgebase/Solutions in Manage Engine Servicedesk Plus for our internal IT group to document procedures, and known issues. In the near future, we'll be allowing our end-user community access to the Self Service Portal to enable them to open their own tickets and/or view status on their open tickets. They have the option to use the Knowledgebase, but the issue is if there is a way to hide certain solutions so that only certain groups can see them. Point is, I don't
Bug Notification profile alert time window
Hello, I have a problem with Opmanager 8 build 8050. When I try to make a new Notification Profile Rule for sending mails alerts, in a device (Add Profile > Select a Notification Profile > Define Criteria > Apply this profile during the below mentioned time window), I define From 18:00 To 08:00, all days, but this rule does't work after 23:59. Alerts are not send by mail ! I think that the problem is because the window exceeds 23:59. If this is true, how can I do otherwise? I need to create another
Manage vs Status Poll
Hello, I'd like to know why OpManager 8 is raising discard alarm on a switchport when that switchport is not set to Status Poll. It is configured only as Manage to gather data but when it receives a discard paquet, OpManager raises an alarm. thank you
Global view of tickets for non-Technician
Hi, I need to create a global view of tickets for users who are not Technician. They merely want to see the status and details of each ticket. I have tried to create a public view using Administrator but users cannot see it How can I do this ? Thanks Jupp
Why 2 login in pages?
I suggest you add the customer portal features to default login page and scrap the idea of a seperate customer portal page. There is no need to have 2 different login pages.
Self Service Portal Settings
Hi there, Please can you explain how a requester can close their own request using Self Service Portal? I have selected this in Self Service Portal settings but logged in as requester cannot see how they would do this? Many thanks, Angela
Monitor HP Blade servers with OpMgr
Hello, I am writing to ask for an explanation of how to monitor HP Blade servers with OpManager, I read a guide to insert a folder in the MIB MIB, but I was not able to have a positive ... the model is BladeSystem c7000 Enclosure G2 How can I fix this? This is URL for the manual http://forums.manageengine.com/topic/hp-blade-center-monitoring
Disable request creation though email
Hi, We use email fetching. This is because when a user reply to a email sent to them though SDP, but they're using outlook, there is no log of the conversation. With email fetching it picks up the reply and adds it to the correct log. The problem is if someone sends a email to the account we use SDP adds it as a new fault... So if a user has a Out of Office message on and we close a call and SDP emails the user to let them know the call is closed. The out of office message gets added as a new fault!
How to install ManegeEngine on Oracle Virtual Box?
Good evening all, I'm a student and we have been given a task to evaluate help desk software. We need to configure it according to our task and then demonstrate it to the class. In order to do this I need to be able to install it on Virtual Box. I tried to install it but got an error when I tried to run it. Is it possible to install the software on a virtual pc in virtual box? Thanks for the help..
Monitor HP Blade servers with OpMgr
Hello, I am writing to ask for an explanation of how to monitor HP Blade servers with OpManager, I read a guide to insert a folder in the MIB MIB, but I was not able to have a positive ... the model is BladeSystem c7000 Enclosure G2 How can I fix this? This is URL for the manual http://forums.manageengine.com/topic/hp-blade-center-monitoring
Buttons gone after upgrade
I recently upgraded to the latest version of Service Desk as I was having problems with using Firefox 7. Following the upgrade, some of the buttons are no longer displaying their image and are just text links - This is not an issue with Firefox as the links are the same when using IE9. Could this please be addressed? Kind Regards, Simon
Monitor Drive Array Status for HP ProLiant Server
Hi Gabriel, The same model server and the same smart array raid controller.some of servers to pass the test and another can't get return value.
Adding targets to configuration
I`m managing a company with 150 workgroups over 150 subnets. I have created a configuration i want to deploy to these workgroups. Next step is to add targets to the configuration. My problem is: since i have 150 workgroups. I have to add them one at a time. And since it`s not possible to make groups of computers across workgroups. I`m for the moment better of running psexec. Can you offer me a solution to my problem. Regards Jorn
See details of modifications
We're evaluating ADAudit plus and Change Auditor from Quest. Is there a way in ADAudit plus to see the details of the policy that was changed? I can see in the report or under Recently Modified GPO s there was a change but I cant see the details of that change.
Netflow - Alert Profiles not showing
We are running ME Netflow 9.1 (followed upgrade path from 7.6) and I created an alert profile yesterday to monitor link utilization for one of our remote offices. However, when I look at the alert profiles under ADMIN / ALERT PROFILES, it does not show up. I know it's there because I'm receiving e-mail alerts when my circuit eclipses 90% utilization. I'm trying to view it from the same account it was created and I have administrator access. Thanks,
MIB browsing within OpManager - sort alphabetically?
I have MIBs uploaded for custom devices, Cisco, HP, etc..and I now find that browsing to a specific MIB to create a new SNMP monitor can be quite a headache. It would be great if the drop down menu for selecting MIBs as well as the MIB browser could sort alphabetically.
Availability Graph not showing
All of a sudden we have a Cisco 2800 which the availability is not showing up properly. We've attempted to repair the database but no issues were found. All other parts of the router graphing are working properly. Here are some screen shots of what it looks like.
How to change the RDP portnumber of Tools in the device's snapshot page.
Dear all, How to change the RDP port number of Tools in the device's snapshot page? We know that defaut number is 3389. we want to change with other port number. Thank you in advance.
opmanager AD widget dashboard
Hello, I had 2 windows dc's in opmanager (build 8812), there are windows 2003 VMs. All AD counters seems to be correctly polled (AD Store, Network, LSASS, LSASS process monitor, NTFRS, NTFRS process monitor, perf, etc ....) When I want to add "AD Services by availibility" widget on a dashboard, no data/no services are displayed ("Configure the parameters to display required data."). When I configure the widget, the field "Device Name" contains "...Select a Device..." and nothing else (I cannot see
Problem MIB of switch cisco 2960 & 3com 7700
Hi Guys, Good Afternoon, Anyone can help me? I have a cisco switch type 2960 and 3com 7700 and I want to monitor the temperature of the switch. However there is a problem, we can not monitor the temperature of the switch. Can you tell me about the cause of the problem and the solution to the problelm? Currently SNMP from the switch is already active and i have ask to principle about it, and the answer from principle said the causes is about MIB. I have search and download about MIB of cisco switch
SDP Servlet API - Obtaining response
Has anyone managed to obtain the XML response from the servlet APIs in SDP so that it can be formatted into a more friendly format for users? I have tried using JavaScript within an HTML page to utilise the XMLHttpRequest object but I find that responseXML property always returns null. Any help appreciated.
Plasma View not uptodate
Hi, For some time, our plasma view is not uptodate. The monitors are red as they are up. When we click on it, the status page of the monitor open and all is green. I have restart all but still tke same errors. Have you ever met this thing ? Jerome Linxe System Ingenior OFAC - Geneva
Question about mail fetching limitation
Dear Support, My customer has been facing the problem regarding mail fetching feature. The system will stop when it received a huge mail from mail server. I need your help to provide the information about below. mail sizing for 1 email what is your recommendation about mail sizing. example is an email should not over 5Mb for 1 email timeout value for SDP what is timeout value for SDP? example is SDP has set 5 minutes for timeout. SDP will stop fetching feature when the sync time has more than 5
Add new map image for business views
Hi I have been through this forum and understand that any new maps need to be .png or .jpg and all names need to be in lowercase. I also understand they need to be in ManageEngine\OpManager\images\maps. I have done this yet when I go into properties of existing business views, I still cannot see the map image. Any ideas what I am doing wrong?
Backup build number not compatible with existing build
Hi, Our server died and the last backup we had is of build number 8003. I have upgraded the new server to build 8000 but cannot find a dowload for 8003. Where can i find this as i am unable to restore from my backup until I upgrade my current version. Unless the i can upgrade to the latest and then restore? Please help I'm completely stuck!
Administrator account has no permissions
AFter we imported AD users and activated windows authentication, I tried logging back in as the local administrator and got the following error "You are not authorized to view this page" I have tried our domain administrator but it only logs in as a requester. This is a new installation, and I don't want to start over. Do we need to turn off windows auth on the back end to get back in as administrator and then set up the proper administrator account? If so how can I do that? Remember I have
Custom report for future PM tasks
Hello, I have set up many preventative maintenance tasks and would like to generate a report which would show me all future pm tasks, not only requests generated from the pm but all upcoming ocurrences of the pms. Any assistance would certainly be appreciated. Thanks! Brian
SSL signed by private CA
Hi, I'm trying to set up mail fetching in SD+ 8 from a IMAPS server which has a SSL certificate signed by a private CA. I followed the procedure outlined at http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html and imported the CA certificate for the mail server with gencert.bat. If I run gencert.bat again to check I see this: root@itsm:ServiceDesk# ./gencert.bat mailhost:993 Loading KeyStore jssecacerts... Opening connection to mailhost:993... Starting SSL handshake...
Mibs for Nortel swtiches
Hi, I want to be able to monitor some information on our Nortel switches but I do not find any mibs for these switches. Where can I find mibs for: Nortel Business Policy Switch 2000 Nortel BayStack Switch 470-48T Nortel Ethernet Switch 470-24t Regards
Install Issue - Centos 5
Hi, I am trying to evaluate supportcenter plus, but I am getting following error, ./ManageEngine_SupportCenter_Plus.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ...................................
Notification on reply from requestor.
Is it possible in the notification that is sent to the assigned tech when a requestor replies to a ticket to have the content of their reply in the notification? Currently the default notification is: $RequesterName has replied to request ID $RequestId. Quick link: $RequestLink I had a look at the available content variables but none of them seem to be able to accomplish this. Any ideas?
Monitoring Dell Equalogic Storage temperature
Hello, How can I monitor my storage(Dell Equalogic) temperature ? The device was added and SNMP is working(test passed), so when I go add the monitor just show me Dell Power Edge Temperature and this monitor do not working. How can I do to add the correct monitor ?
Distributed Asset Explorer not work
Hi, Sorry for my very bad english. I'm user of SDP MSP Edition, and I try to check remote Asset Explorer inventory. Remote Asset Explorer scan fine my domain without agent (WMI mode) and collect data from workstations, but not insert in SDP configured as "Central Server". Export process failed. I try to import manually ZIP file generated on Asset Explorer into SDP, but import crash. Asset Explorer send mail report to my accont: Dear Admin, Unable to push the remote server data to central server,
Request Reports - Impact and Urgency missing
Just a quick one... Is there any reason why Impact and Urgency are not included in the list of Available Columns in a custom report? Again I would have assumed these fields would be included in the standard list. Could this be added as an 'enhancement' for inclusion in a future release? Looks like we are going to have to write our own SQL joining query on the Urgency table in the mean time, however the formatting doesn't allow us to, for example, create the matrix reports... :( Cheers, Lew
Open in for Job Sheets
Please enable the function Open In or the ability to open the job sheet as a PDF. When doing this on the IPAD is would be great to be able to open this as a PDF. I use PDF Expert which allows me to have people sign directly on the IPAD. The only option currently is to Print but printing from the Ipad is a complex process and requires a printer to be made available at all times which is not possible.
better support for firefox and other browsers in servicedesk plus
is there gonna be more focus on getting multiple browser to work properly with sdp ? I use firerfox 7.0.1 and there are some issues with sdp where fx I wanna close a ticket and I go into solutions and typre in the info select close and hit save. now it closes the ticket but, the info I typed in is not saved and when I go to the ticket the solution feild is blank. We are running atm sdp version 8016. I have seen this problem also with messages on the home tab that when you make one in firefox it does
Wrapper issues - OpManager will not start
From wrapper.log STATUS | wrapper | 2011/10/17 13:38:25 | --> Wrapper Started as Service STATUS | wrapper | 2011/10/17 13:38:26 | Launching a JVM... INFO | jvm 1 | 2011/10/17 13:38:28 | WARNING - Unable to load the Wrapper's native library 'wrapper.dll'. INFO | jvm 1 | 2011/10/17 13:38:28 | The file is located on the path at the following location but INFO | jvm 1 | 2011/10/17 13:38:28 | could not be loaded: INFO | jvm 1 | 2011/10/17 13:38:28 |
OPManager - Change Backup Directory
Hi, Is there a way to change the backup directory path of opmanager? I would like to change the directory back up on my other local disk.
Desktop Central limited to 50 workstations
Is there a license for Desktop Central with no limit on workstations?
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