Disable request creation though email
Hi,
We use email fetching. This is because when a user reply to a email sent to them though SDP, but they're using outlook, there is no log of the conversation. With email fetching it picks up the reply and adds it to the correct log.
The problem is if someone sends a email to the account we use SDP adds it as a new fault...
So if a user has a Out of Office message on and we close a call and SDP emails the user to let them know the call is closed. The out of office message gets added as a new fault!
So in short. We want email fetching to pick up the reply from users about a current ticket they have open (as it does now) but we don't want any new faults added by email
We use email fetching. This is because when a user reply to a email sent to them though SDP, but they're using outlook, there is no log of the conversation. With email fetching it picks up the reply and adds it to the correct log.
The problem is if someone sends a email to the account we use SDP adds it as a new fault...
So if a user has a Out of Office message on and we close a call and SDP emails the user to let them know the call is closed. The out of office message gets added as a new fault!
So in short. We want email fetching to pick up the reply from users about a current ticket they have open (as it does now) but we don't want any new faults added by email