Notification on reply from requestor.

Notification on reply from requestor.

Is it possible in the notification that is sent to the assigned tech when a requestor replies to a ticket to have the content of their reply in the notification?

Currently the default notification is:

 
$RequesterName has replied to request ID $RequestId.

Quick link: $RequestLink

I had a look at the available content variables but none of them seem to be able to accomplish this.

Any ideas?




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