Notification on reply from requestor.
Is it possible in the notification that is sent to the assigned tech when a requestor replies to a ticket to have the content of their reply in the notification?
Currently the default notification is:
$RequesterName has replied to request ID $RequestId.
Quick link: $RequestLink
I had a look at the available content variables but none of them seem to be able to accomplish this.
Any ideas?
New to ADSelfService Plus?